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Voip Support Engineer Jobs (NOW HIRING)

The Intellekt Group

VoIP Technician

Bellevue, NE

Provides network engineering support for USSTRATCOM and RDT&E activities. Develops designs and ... VoIP support to USSTRATCOM users Experience with Service Now Closely coordinates with other ...

The Intellekt Group

VoIP Technician

Bellevue, NE · On-site

VoIP Technician Reports to:Site Lead Department:USSTRATCOM Location:Bellevue, NE FLSA: Full-Time ... Provides network engineering support for USSTRATCOM and RDT&E activities. * Develops designs and ...

Sonsoft Inc

VOIP TECHNICAL SUPPORT

Tempe, AZ

Support the VoIP applications and life cycle maintenance teams within the VOIP NRC and Fault ... Provide SPOC for all voice engineering related issues in support of the Honeywell engagement ...

SonSoft

VOIP TECHNICAL SUPPORT

Tempe, AZ · On-site

Voip Technical Support Sonsoft, Inc. is a USA based corporation duly organized under the laws of ... engineering support for fault/maintenance issues prior to GCSC acceptance after project ...

Collabera

Cisco Support Engineer

Atlanta, GA

CISCO Support Engineer Duration: 3 Years Work Location: Atlanta GA 30308 Troubleshoot and resolve ... Support the VoIP applications and life cycle maintenance teams within the VOIP NRC and Fault ...

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How much do voip support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for voip support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a VoIP Support Engineer, and why are they important?

To thrive as a VoIP Support Engineer, you need a solid understanding of networking fundamentals, VoIP protocols (such as SIP and RTP), and experience with telecommunication systems, often backed by a relevant degree or certifications like CCNA or CompTIA Network+. Familiarity with tools such as Wireshark, PBX systems (e.g., Asterisk, Cisco Call Manager), and ticketing platforms is typically required. Strong problem-solving abilities, effective communication, and customer service skills set top performers apart in this role. These skills and qualifications are crucial for efficiently diagnosing issues, ensuring reliable voice communication services, and delivering excellent support to clients.

What are some common challenges a VoIP Support Engineer faces when troubleshooting customer issues and how are they typically addressed?

VoIP Support Engineers often encounter challenges such as diagnosing call quality issues, resolving network conflicts, or troubleshooting hardware compatibility. These problems require a systematic approach, including analyzing logs, using network diagnostic tools, and collaborating closely with network administrators or service providers. Success in this role relies on strong communication skills, technical expertise, and the ability to remain calm under pressure while guiding customers through solutions. Continuous learning about new VoIP protocols and updates is also essential to stay effective.

What does a VoIP Support Engineer do?

A VoIP Support Engineer is responsible for managing, troubleshooting, and maintaining Voice over Internet Protocol (VoIP) systems, which enable voice communications over the internet. They handle the installation and configuration of VoIP hardware and software, provide technical support to users, and resolve network or connectivity issues affecting call quality. These engineers also monitor system performance, ensure security, and may assist in integrating VoIP with other communication platforms.

What is the difference between Voip Support Engineer vs Network Support Engineer?

AspectVoip Support EngineerNetwork Support Engineer
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CCNP, Network+
Work EnvironmentTelecommunications, VoIP systems, customer supportNetwork infrastructure, troubleshooting, enterprise networks
Industry UsageTelecom providers, VoIP service companiesIT firms, large organizations, service providers

Voip Support Engineers focus on VoIP systems, troubleshooting, and supporting voice communication services, often requiring VoIP-specific certifications. Network Support Engineers handle broader network infrastructure, including LAN/WAN, and may work on various network protocols. While both roles require networking knowledge, Voip Support Engineers specialize in voice over IP technologies, making their roles distinct yet overlapping in network fundamentals.

More about Voip Support Engineer jobs
What states have the most Voip Support Engineer jobs? States with the most job openings for Voip Support Engineer jobs include:
What job categories do people searching Voip Support Engineer jobs look for? The top searched job categories for Voip Support Engineer jobs are:
Voip Support Engineer jobs near you

Network & VoIP Helpdesk Support

VIVANT CORP

Farmers Branch, TX • On-site

$65K - $75K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

100% In-Office with no WFH/REMOTE Setup.

Vivant is seeking a hands-on Network & VoIP Helpdesk Support professional with real-world telecom experience to serve as the first line of technical support for commercial clients.

This role is responsible for diagnosing and resolving VoIP and network issues—including SIP trunks, routers, switches, and WiFi—across live environments, while delivering clear communication and a high-quality customer experience. This is a customer-facing support role that requires both technical depth and confidence in handling calls with business clients.

Key Responsibilities:

  • Provide helpdesk support for VoIP phone systems and internet connectivity
  • Respond to client calls, emails, and support tickets
  • Troubleshoot VoIP call quality issues, phone registration, and connectivity problems
  • Diagnose and resolve network-related issues involving routers, switches, firewalls, and WiFi devices
  • Assist with PBX configuration changes such as extensions, call routing, and IVR (call tree) setup
  • Support phone number porting and service provisioning for new clients
  • Configure and provision VoIP phones and networking equipment
  • Document troubleshooting steps and update support tickets accurately
  • Escalate complex issues to senior engineers when necessary
  • Follow up with clients to ensure issues are fully resolved.

Tools & Technologies We Use:

  • Cradlepoint
  • Ubiquiti
  • Meraki
  • Grandstream IP Phones
  • Vivant Proprietary PBX
  • Utiliko Business Management System

Common Issues You Will Troubleshoot:

  • VoIP phone registration issues
  • IVR / call tree configuration
  • Poor audio quality or dropped calls
  • Network connectivity affecting SIP/RTP traffic
  • Firewall configuration and NAT traversal issues
  • Internet connectivity problems

Requirements

  • 3+ years of experience in technical support, helpdesk, or network/VoIP support.
  • Hands-on experience troubleshooting:
    • Firewalls
    • Network switches
    • Wireless access points (WAPs)
    • PBX systems
    • VoIP phones
  • Strong understanding of networking fundamentals:
    • TCP/IP
    • DNS
    • DHCP
    • NAT
  • Familiarity with VoIP protocols such as SIP and RTP is a plus
  • Strong problem-solving and customer communication skills
  • Comfortable providing phone-based technical support to business clients

Schedule:

  • Work hours aligned with the U.S. Central time zone between 8am - 5pm M-F

Location and Work Set-up:

  • Onsite, Farmer's Branch Texas

Compensation:

  • $65,000 to $75,000 Base Salary per year (depends on the experience)

Benefits

  • Company Events
  • Healthcare Plans
  • Paid Training
  • Opportunities for Promotion (High performers may grow into Level 2 Support, Senior Network and Voip Support Engineer, Team Leader as Vivant scales).
  • Holiday Cash Gift
  • Recognition and Rewards