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Voip Support Engineer Jobs (NOW HIRING)

Sonsoft Inc

VOIP TECHNICAL SUPPORT

Tempe, AZ · On-site

Support the VoIP applications and life cycle maintenance teams within the VOIP NRC and Fault ... Provide SPOC for all voice engineering related issues in support of the Honeywell engagement ...

Collabera

Cisco Support Engineer

Atlanta, GA

CISCO Support Engineer Duration: 3 Years Work Location: Atlanta GA 30308 Troubleshoot and resolve ... Support the VoIP applications and life cycle maintenance teams within the VOIP NRC and Fault ...

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Voip Support Engineer information

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How much do voip support engineer jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for voip support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Voip Support Engineer vs Network Support Engineer?

AspectVoip Support EngineerNetwork Support Engineer
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CCNP, Network+
Work EnvironmentTelecommunications, VoIP systems, customer supportNetwork infrastructure, troubleshooting, enterprise networks
Industry UsageTelecom providers, VoIP service companiesIT firms, large organizations, service providers

Voip Support Engineers focus on VoIP systems, troubleshooting, and supporting voice communication services, often requiring VoIP-specific certifications. Network Support Engineers handle broader network infrastructure, including LAN/WAN, and may work on various network protocols. While both roles require networking knowledge, Voip Support Engineers specialize in voice over IP technologies, making their roles distinct yet overlapping in network fundamentals.

What does a VoIP Support Engineer do?

A VoIP Support Engineer is responsible for managing, troubleshooting, and maintaining Voice over Internet Protocol (VoIP) systems, which enable voice communications over the internet. They handle the installation and configuration of VoIP hardware and software, provide technical support to users, and resolve network or connectivity issues affecting call quality. These engineers also monitor system performance, ensure security, and may assist in integrating VoIP with other communication platforms.

What engineer makes $500,000 a year?

In the field of VoIP support engineering, earning $500,000 annually is uncommon and typically associated with senior or executive-level roles, such as VoIP solutions architects or senior network engineers with extensive experience, specialized skills, and certifications. High salaries may also result from leadership positions, consulting, or working for large technology firms with performance-based bonuses and stock options.

What are some common challenges a VoIP Support Engineer faces when troubleshooting customer issues and how are they typically addressed?

VoIP Support Engineers often encounter challenges such as diagnosing call quality issues, resolving network conflicts, or troubleshooting hardware compatibility. These problems require a systematic approach, including analyzing logs, using network diagnostic tools, and collaborating closely with network administrators or service providers. Success in this role relies on strong communication skills, technical expertise, and the ability to remain calm under pressure while guiding customers through solutions. Continuous learning about new VoIP protocols and updates is also essential to stay effective.

How much does a VoIP engineer make?

A VoIP Support Engineer typically earns between $60,000 and $100,000 annually, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced engineers with advanced skills and certifications can earn higher salaries, especially in environments requiring knowledge of VoIP protocols and network troubleshooting.

What are the key skills and qualifications needed to thrive as a VoIP Support Engineer, and why are they important?

To thrive as a VoIP Support Engineer, you need a solid understanding of networking fundamentals, VoIP protocols (such as SIP and RTP), and experience with telecommunication systems, often backed by a relevant degree or certifications like CCNA or CompTIA Network+. Familiarity with tools such as Wireshark, PBX systems (e.g., Asterisk, Cisco Call Manager), and ticketing platforms is typically required. Strong problem-solving abilities, effective communication, and customer service skills set top performers apart in this role. These skills and qualifications are crucial for efficiently diagnosing issues, ensuring reliable voice communication services, and delivering excellent support to clients.

Are VoIP engineers in demand?

VoIP Support Engineers are in demand due to the growing reliance on internet-based communication systems across industries. They require skills in networking, VoIP protocols, and troubleshooting, with certifications like CCNA or CCNP often enhancing job prospects. The role is expected to grow as organizations upgrade their communication infrastructure.

What is a VoIP support engineer?

A VoIP support engineer is a technical professional responsible for maintaining, troubleshooting, and optimizing Voice over Internet Protocol (VoIP) communication systems. They often work with network protocols, hardware, and software to ensure reliable voice communication services and may hold certifications like CCNA or CCNP related to networking. The role typically requires strong problem-solving skills and knowledge of telecommunication technologies.
More about Voip Support Engineer jobs
What states have the most Voip Support Engineer jobs? States with the most job openings for Voip Support Engineer jobs include:
What job categories do people searching Voip Support Engineer jobs look for? The top searched job categories for Voip Support Engineer jobs are:
Voip Support Engineer jobs near you
Infographic showing various Voip Support Engineer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Technical Support Specialist - VOIP solutions

Technical Support Specialist - VOIP solutions

Zenoti

Seattle, WA • On-site

Other

Posted 9 days ago

Job description

We are seeking Technical Support Specialists to provide top-notch customer support for Zenoti's VOIP solution, Hyperconnect. You will work from our Seattle-area HQ, interfacing with customers to troubleshoot real-time communication issues, investigate network and browser-based problems, and guide customers through critical voice workflows. Your role will directly impact business continuity for clients and ensure the reliability of Hyperconnect during daily operations. This is a high-visibility role working on a high-growth product.

Key Responsibilities

  • Provide technical support to customers using Hyperconnect, with a focus on real-time troubleshooting and resolution
  • Analyze call quality issues (packet loss, jitter, latency, dropped calls) and escalate when necessary
  • Investigate end-user device setup issues (browser, OS, telephone, microphone/speaker, permissions)
  • Collaborate with internal engineering and product teams, and third-party providers, to escalate and triage VOIP-related bugs or service degradation
  • Document solutions and contribute to the Hyperconnect knowledge base and playbooks
  • Participate in shift coverage. Employees will work 40 hours per week but shift assignments range from 6am-6pm Monday-Saturday and 7am-5pm Sunday. Weekend assignments will rotate.
  • Act as an internal subject matter expert for Hyperconnect across the broader support team
  • Proactively identify and recommend improvements in product reliability and user experience
  • Will require broader knowledge of the Zenoti platform and participation in non-VOIP support activities as assigned.

Qualifications

Must-Have:

  • Customer service aptitude
  • Demonstrated sense of urgency
  • Aptitude for technical support, help desk, or NOC role supporting VOIP or real-time communication solutions
  • Familiarity with SIP, WebRTC, and browser-based voice interactions
  • Understanding of network concepts: firewalls, ports, packet inspection, DNS, NAT
  • Experience using tools such as Browser Dev Tools, Wireshark, or VOIP monitoring dashboards
  • Clear communication skills, both written and verbal - able to calmly explain complex technical topics
  • Ability to work on-site in Bellevue, WA in a rotating shift-based environment

Nice-to-Have:

  • Experience supporting Zenoti or other SaaS business management software
  • Exposure to appointment scheduling, contact center, or front-desk business processes
  • Experience in the retail or service industry
  • Prior work in a spa, salon, fitness, or wellness business
  • Familiarity with Twilio, Agora, or other CPaaS platforms
  • Basic scripting or familiarity with API interactions a plus

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