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Voip Support Engineer Jobs (NOW HIRING)

CodeForce

Technical Support Engineer - VOIP & MSP

Job Title: Technical Support Engineer - VoIP & MSP Location: Remote Job Type: Full-Time Job Summary We are seeking a highly motivated and experienced Technical Support Engineer with hands-on ...

Sonsoft Inc

VOIP TECHNICAL SUPPORT

Tempe, AZ

Support the VoIP applications and life cycle maintenance teams within the VOIP NRC and Fault ... Provide SPOC for all voice engineering related issues in support of the Honeywell engagement ...

Collabera

Cisco Support Engineer

Atlanta, GA · On-site

They are seeking a Cisco Support Engineer to troubleshoot and resolve VoIP applications for Consumer Voice Over IP platforms. Responsibilities : • Perform and coordinate trouble resolution for ...

C Spire

CX Specialist I, VoIP

Mobile, AL

Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations. Responsibilities: What You Will Do ...

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Voip Support Engineer information

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How much do voip support engineer jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for voip support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Voip Support Engineer vs Network Support Engineer?

AspectVoip Support EngineerNetwork Support Engineer
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CCNP, Network+
Work EnvironmentTelecommunications, VoIP systems, customer supportNetwork infrastructure, troubleshooting, enterprise networks
Industry UsageTelecom providers, VoIP service companiesIT firms, large organizations, service providers

Voip Support Engineers focus on VoIP systems, troubleshooting, and supporting voice communication services, often requiring VoIP-specific certifications. Network Support Engineers handle broader network infrastructure, including LAN/WAN, and may work on various network protocols. While both roles require networking knowledge, Voip Support Engineers specialize in voice over IP technologies, making their roles distinct yet overlapping in network fundamentals.

What does a VoIP Support Engineer do?

A VoIP Support Engineer is responsible for managing, troubleshooting, and maintaining Voice over Internet Protocol (VoIP) systems, which enable voice communications over the internet. They handle the installation and configuration of VoIP hardware and software, provide technical support to users, and resolve network or connectivity issues affecting call quality. These engineers also monitor system performance, ensure security, and may assist in integrating VoIP with other communication platforms.

What are some common challenges a VoIP Support Engineer faces when troubleshooting customer issues and how are they typically addressed?

VoIP Support Engineers often encounter challenges such as diagnosing call quality issues, resolving network conflicts, or troubleshooting hardware compatibility. These problems require a systematic approach, including analyzing logs, using network diagnostic tools, and collaborating closely with network administrators or service providers. Success in this role relies on strong communication skills, technical expertise, and the ability to remain calm under pressure while guiding customers through solutions. Continuous learning about new VoIP protocols and updates is also essential to stay effective.

What are the key skills and qualifications needed to thrive as a VoIP Support Engineer, and why are they important?

To thrive as a VoIP Support Engineer, you need a solid understanding of networking fundamentals, VoIP protocols (such as SIP and RTP), and experience with telecommunication systems, often backed by a relevant degree or certifications like CCNA or CompTIA Network+. Familiarity with tools such as Wireshark, PBX systems (e.g., Asterisk, Cisco Call Manager), and ticketing platforms is typically required. Strong problem-solving abilities, effective communication, and customer service skills set top performers apart in this role. These skills and qualifications are crucial for efficiently diagnosing issues, ensuring reliable voice communication services, and delivering excellent support to clients.
More about Voip Support Engineer jobs
What states have the most Voip Support Engineer jobs? States with the most job openings for Voip Support Engineer jobs include:
What job categories do people searching Voip Support Engineer jobs look for? The top searched job categories for Voip Support Engineer jobs are:
Voip Support Engineer jobs near you
Infographic showing various Voip Support Engineer job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 93% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Technical Support Engineer - VOIP & MSP

Technical Support Engineer - VOIP & MSP

CodeForce

Remote

Full-time

Posted 19 days ago

Job description

Job Title: Technical Support Engineer - VoIP & MSP
Location: Remote Job Type: Full-Time
Job Summary
We are seeking a highly motivated and experienced Technical Support Engineer with hands-on expertise in VoIP systems, Managed Service Provider (MSP) environments, and IT Support. The ideal candidate will be responsible for providing technical support, troubleshooting VoIP and network-related issues, managing client environments, and ensuring excellent customer service.
Key Responsibilities
  • Provide Level 1 & Level 2 technical support to clients via phone, email, and ticketing systems.
  • Troubleshoot and resolve VoIP-related issues including call quality, SIP trunking, PBX systems, and handset configurations.
  • Support and maintain MSP client environments, including workstations, servers, networking equipment, and cloud services.
  • Monitor and respond to alerts generated by RMM and monitoring tools.
  • Diagnose and resolve network connectivity, DNS, DHCP, VPN, firewall, and wireless networking issues.
  • Configure and support VoIP platforms such as 3CX, RingCentral, Vonage, Dialpad, GoTo Connect, or similar solutions.
  • Manage Microsoft 365 environments, including Exchange Online, Teams, OneDrive, and SharePoint.
  • Perform user account administration through Active Directory and Azure Active Directory.
  • Document troubleshooting steps, resolutions, and technical procedures.
  • Escalate complex issues to senior engineers when necessary.
  • Participate in system deployments, migrations, and onboarding projects.
  • Maintain high customer satisfaction through professional communication and timely issue resolution.

Requirements
Required Qualifications
  • 2+ years of experience in Technical Support, Help Desk, MSP, or IT Support roles.
  • Hands-on experience supporting VoIP solutions and SIP-based technologies, including PBX platforms and call quality troubleshooting.
  • Strong understanding of TCP/IP, DNS, DHCP, VPN, and firewall concepts.
  • Experience with Microsoft 365 Administration.
  • Knowledge of Active Directory and Azure Active Directory.
  • Experience using PSA and RMM tools in client-facing support environments, including platforms such as ConnectWise, Datto RMM, NinjaOne, Kaseya, or similar platforms.
  • Experience handling technical support directly with clients by phone, email, and ticket queues.
  • Experience communicating with international clients.
  • Business-fluent verbal and written English communication skills.
  • Availability during US business hours.
Preferred Skills
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience with 3CX, Asterisk, RingCentral, or similar VoIP platforms.
  • Familiarity with VMware, Hyper-V, and virtualization technologies.
  • Experience supporting cloud environments such as Microsoft Azure or AWS.
  • Knowledge of cybersecurity best practices.
  • CompTIA A+, Network+, Microsoft, 3CX, or Cisco certifications are a plus.

Benefits
What We Offer
  • Professional growth opportunities
  • Exposure to international clients and technologies
  • Collaborative and supportive work environment
  • Training and certification support
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About CodeForce 360

Sourced by ZipRecruiter

CodeForce 360 started its Journey in 2010. For the last 14 years, we have emerged as a leader in technology and professional staffing industry serving fortune enterprises, all major system integrators, leading managed service providers and technology companies.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2010

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