What does a VoIP Support Engineer do?

A VoIP Support Engineer is responsible for managing, troubleshooting, and maintaining Voice over Internet Protocol (VoIP) systems, which enable voice communications over the internet. They handle the installation and configuration of VoIP hardware and software, provide technical support to users, and resolve network or connectivity issues affecting call quality. These engineers also monitor system performance, ensure security, and may assist in integrating VoIP with other communication platforms.