Voip Support Engineer Jobs in California (NOW HIRING)

UC Davis Medical Center

Sacramento, CA

Senior VoIP Engineer

Salary or Pay Range: $8,533.33 - $16,866.67 Monthly

The Comm and Network Technical Analyst IV, Senior VoIP Engineer possesses knowledge and skills of subordinate Comm and Network Technical staff Grades 1 through 3, plus the following additional: Under general direction, the Senior VoIP Engineer is the recognized expert in Voice Services of UCDH.

The Senior VoIP Engineer must have the knowledge, skills and abilities to make decisions that broadly affect strategic initiative for the entire UCDH. The VoIP Engineer has principal responsibility for all the Voice Services based implementation activities at new construction and renovation of UCDH buildings.

The Senior VoIP Engineer is recognized as a technical professional in architecture, design, configuration, installation, maintenance and troubleshooting of Voice Services technologies. The Senior VoIP Engineer provides technical leadership with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues/problems without precedent and /or structure.

The Senior VoIP Engineer may manage programs that include formulating strategies and administrating policies, processes, and resources, functions with a high degree of autonomy. Under general direction, the successful candidate will lead, train co-workers and document architectural designs, strategies and configurations while supporting new and existing network and telecommunications assets in all production facilities. Primary responsibilities include capacity planning, traffic engineering and in-depth troubleshooting coupled with designing enhancements to the voice and data network architecture and lead deployment efforts.

The Senior VoIP Engineer will be required to work with internal departments and external vendors to develop voice and data network solution requirements during the scope definition of all projects. Work with internal departments and external vendors to develop technical solutions during design phases. Incumbent applies advanced professional communications concepts, industry practices and relevant policies, procedures and objectives to resolve highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. The Senior VoIP Engineer determines methods, techniques and evaluation to obtain results.

• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
• Bachelor's degree in a related technical area and/or equivalent experience/training.
• 5 or more years of technical experience working with related VoIP technologies.
• Advanced working experience with large enterprise voice communications and network systems.
• Technical experience and maintaining enterprise VoIP technology architecture and design.
• Technical experience maintaining Cisco (UCCE/PCCE) Contact Center Enterprise system applications and related hardware.
• Technical experience maintaining Cisco (CUCM) Communications Manager System applications and related hardware.
• Technical experience maintaining Cisco (UCCX) Automated Call Distribution system applications and related hardware.
• Technical experience maintaining Cisco VoIP Gateways and related hardware.
• Technical experience maintaining Cisco (Auto Attendant) scripts changes and upgrades.
• Technical experience maintaining Cisco (Unity) Voice Messaging applications and related hardware.
• Experience gathering customer requirements to provide technical recommendations and solutions.
• Experience maintaining large Private Branch Exchange (PBX) telephone systems.
• Experience maintaining the integration between CUCM and Unity Voice mail system.
• Experience maintaining a large network dial-plan, calling search spaces, and device pools configurations.
• Experience working with VoIP Automated Call Distribution (ACD) systems and applications.
• Experience working with Auto Attendant configurations and writing of scripts to support departmental requests.
• Experience with Network hardware platforms, Network related protocols and Software including understanding of OSI layers.
• Experience and problem-solving skills to quickly assess problems, evaluate options, make a decision and resolve problems.
• Experience and organizational skills to manage multiple projects simultaneously.
• Clearly understands VoIP services and network needs of the organization and has skills needed to address those needs.
• Demonstrated ability to gather, organize and analyze data in the completion of a variety of functional assignments.
• Able to learn effectively and meet deadlines.
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• Self-motivated and works independently and as part of a team.
• Demonstrated problem-solving skills of unique issues and problems.

• Certifications in related VoIP technologies and or 5 or more years of technical experience working with related technologies.
• Bachelor's degree in a related VoIP technical area.
• 10 or more years of technical experience working with related technologies.
• Experience supporting, monitoring and maintenance of large enterprise voice network and applications such as Cisco Call Manager (CUCM), Cisco Unity Voice Messaging, E911 solutions, Cisco UCS, Cisco UCCX Automated Call system, Cisco PCCE ACD.
• Experience engineering and maintaining large Call Center software suites (i.e. Calabrio, 2Ring) containing Call Recording, Workforce Management, Quality Management and Reporting modules.
• Experience engineering and maintaining a large Cisco VoIP Unified Communications management system.
• Experience engineering and maintaining large NEC Fusion Private Branch Exchange (PBX) telephone systems.
• Experience analyzing highly complex communication hardware and software systems and maintaining a real-time resource that impacts campus/medical center/ OP-wide network users.
• Experience using problem-solving skills and techniques to resolve unique issues and problems.
• Experience gathering, organizing and analyze data in the completion of a variety of functional assignments.
• Experience in communicating technical information to technical & non-technical personnel at various levels in the organization.
• Experience in interpreting manuals to configure hardware or identify the source of a problem and take corrective action.
• Experience in working independently and generating innovative solutions to problems.
• Experience in managing large projects and meeting critical deadlines.
• Experience in documenting technical systems, procedures and developing work plans.
• Advanced knowledge of professional communications and network systems in the completion of diverse assignments.
• Advanced knowledge of the practices and techniques of the voice and data field and the ability to determine a course of action based on guidelines.
• Has highly developed problem-solving skills to independently resolve issues using defined parameters and technical expertise.
• In-depth, advanced understanding of various network hardware platforms, network related protocols and software including understanding of OSI layer 2 and 3 protocols at a complex level and related technical standards critical to the operation of interconnected networks.
• Demonstrated ability to analyze highly complex communication hardware and software systems for maintaining a real-time resource that impacts campus / medical center / OP-wide network users.
• Advanced knowledge and experience working with network management systems.
• Understands implications of VoIP Services on all aspects of UCDH Hospital and Clinical areas.

• 60% - Voice Services Engineering and Design
• 30% - Voice Services Implementation
• 10% - Voice Services Monitoring and Troubleshooting

This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment

This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Job ID #85904