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Voip Support Engineer Jobs in California (NOW HIRING)

CompQsoft Inc

VoIP Deputy Project Manager

San Diego, CA · On-site

... engineers, build a stronger and more capable team over time, and support a Project Manager in ... VoIP/telephony experience • Cover letter highlighting DoD contract experience and hands-on team ...

Active

VoIP Deputy Project Manager

San Diego, CA

... engineers, build a stronger and more capable team over time, and support a Project Manager in ... VoIP/telephony experience • Cover letter highlighting DoD contract experience and hands-on team ...

Alvarez Technology Group

IT Support Technician

Salinas, CA · On-site

$23 - $31.75/hr

VoIP Phone Systems A support engineer maintains and troubleshoots the existing computers, laptops, security, and servers within their organization's network. They install, configure, and troubleshoot ...

Shp

Senior Infrastructure & Systems Engineer

Goleta, CA

$125K - $165K/yr

Administer Microsoft 365, Exchange, and collaboration platforms (Teams, VoIP) * Support enterprise ... engineering experience * Strong experience with VMware, Windows Server, Active Directory, and ...

SHP

Senior Infrastructure & Systems Engineer

Goleta, CA · On-site

$125K - $165K/yr

Administer Microsoft 365, Exchange, and collaboration platforms (Teams, VoIP) * Support enterprise ... engineering experience * Strong experience with VMware, Windows Server, Active Directory, and ...

Insight Global

Network Engineer

Los Angeles, CA · On-site

$50 - $55/hr

These include LAN, WLAN, VoIP, Fiber Backbone, PA, Camera, and Intrusion. Their LAN includes Cisco ... supporting UAT. These engineers will be communicating with the technology vendors as well.

ActioNet

Systems Engineer III

San Diego, CA · On-site

$108K - $153K/yr

DescisiveInstinct is looking for a Systems Engineer, also known as a lead systems analyst or a ... Strong background in LAN/WAN/WLAN/VoIP design, configuration, and support. * Experience with ...

ActioNet

Systems Engineer III

San Diego, CA · On-site

$108K - $153K/yr

Description DescisiveInstinct is looking for a Systems Engineer, also known as a lead systems ... Strong background in LAN/WAN/WLAN/VoIP design, configuration, and support. * Experience with ...

ActioNet, Inc.

Systems Engineer III

San Diego, CA · On-site

$108K - $153K/yr

Description DescisiveInstinct is looking for a Systems Engineer, also known as a lead systems ... Strong background in LAN/WAN/WLAN/VoIP design, configuration, and support. * Experience with ...

ActioNet, Inc.

Systems Engineer III

San Diego, CA · On-site

$108K - $153K/yr

Description DescisiveInstinct is looking for a Systems Engineer, also known as a lead systems ... Strong background in LAN/WAN/WLAN/VoIP design, configuration, and support. * Experience with ...

ActioNet, Inc.

Systems Engineer III

San Diego, CA · On-site

$108K - $153K/yr

Description DescisiveInstinct is looking for a Systems Engineer, also known as a lead systems ... Strong background in LAN/WAN/WLAN/VoIP design, configuration, and support. * Experience with ...

ActioNet

Systems Engineer III

San Diego, CA · On-site

DescisiveInstinct is looking for a Systems Engineer, also known as a lead systems analyst or a ... Strong background in LAN/WAN/WLAN/VoIP design, configuration, and support. * Experience with ...

Atos

Network Voice Engineer

West Hollywood, CA

Much of the work of the Sr. Cisco VoIP Engineer will be split between project-based efforts and operational support. This position works independently with vendor-partners on technology products and ...

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Showing results 21-40

All JobsVoip Support Engineer JobsVoip Support Engineer Jobs in California

Voip Support Engineer information

See California salary details

$16

$39

$67

How much do voip support engineer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for voip support engineer in California is $39.35, according to ZipRecruiter salary data. Most workers in this role earn between $29.18 and $46.01 per hour, depending on experience, location, and employer.

What is the difference between Voip Support Engineer vs Network Support Engineer?

AspectVoip Support EngineerNetwork Support Engineer
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CCNP, Network+
Work EnvironmentTelecommunications, VoIP systems, customer supportNetwork infrastructure, troubleshooting, enterprise networks
Industry UsageTelecom providers, VoIP service companiesIT firms, large organizations, service providers

Voip Support Engineers focus on VoIP systems, troubleshooting, and supporting voice communication services, often requiring VoIP-specific certifications. Network Support Engineers handle broader network infrastructure, including LAN/WAN, and may work on various network protocols. While both roles require networking knowledge, Voip Support Engineers specialize in voice over IP technologies, making their roles distinct yet overlapping in network fundamentals.

What does a VoIP Support Engineer do?

A VoIP Support Engineer is responsible for managing, troubleshooting, and maintaining Voice over Internet Protocol (VoIP) systems, which enable voice communications over the internet. They handle the installation and configuration of VoIP hardware and software, provide technical support to users, and resolve network or connectivity issues affecting call quality. These engineers also monitor system performance, ensure security, and may assist in integrating VoIP with other communication platforms.

What are some common challenges a VoIP Support Engineer faces when troubleshooting customer issues and how are they typically addressed?

VoIP Support Engineers often encounter challenges such as diagnosing call quality issues, resolving network conflicts, or troubleshooting hardware compatibility. These problems require a systematic approach, including analyzing logs, using network diagnostic tools, and collaborating closely with network administrators or service providers. Success in this role relies on strong communication skills, technical expertise, and the ability to remain calm under pressure while guiding customers through solutions. Continuous learning about new VoIP protocols and updates is also essential to stay effective.

What are the key skills and qualifications needed to thrive as a VoIP Support Engineer, and why are they important?

To thrive as a VoIP Support Engineer, you need a solid understanding of networking fundamentals, VoIP protocols (such as SIP and RTP), and experience with telecommunication systems, often backed by a relevant degree or certifications like CCNA or CompTIA Network+. Familiarity with tools such as Wireshark, PBX systems (e.g., Asterisk, Cisco Call Manager), and ticketing platforms is typically required. Strong problem-solving abilities, effective communication, and customer service skills set top performers apart in this role. These skills and qualifications are crucial for efficiently diagnosing issues, ensuring reliable voice communication services, and delivering excellent support to clients.
What are popular job titles related to Voip Support Engineer jobs in California? For Voip Support Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Voip Support Engineer jobs in California look for? The top searched job categories for Voip Support Engineer jobs in California are:
Voip Support Engineer jobs near you
Infographic showing various Voip Support Engineer job openings in California as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,844 per year, or $39.3 per hour.

2405.0218 - Technical Support Engineer Tier 2

8x8, Inc.

San Jose, CA • On-site

Full-time

Re-posted 7 days ago

Job description

Company Description
About 8x8, Inc.
8x8 (Nasdaq: EGHT) was selected by Forbes as the 10th best performing stock, 8x8 ranked No. 10 on the Forbes list of 20 Fast Growing Tech Stars. Additionally Forbes selected 8x8 the 23rd best small company based on Growth and Financial Performance, 8x8 Ranks 23rd on Top 100 List and 10th on List of Fast Growing Tech Stars.
8x8 is the one connection businesses need to experience the unique capabilities of advanced VoIP communications. We offer voice, video, mobile and unified communications solutions for small-to medium businesses and distributed enterprises. Our business services integrate advanced phone services, contact center solutions, web conferencing, powerful online productivity tools and flexible service plans. 8x8 services are affordable as well as easy to setup and use.
Job Description
The ideal candidate will ensure a high level of customer satisfaction by promptly resolving complex technical problems, by completing root cause investigations on those technical problems. We are seeking Tier 2 Support Engineer(s) to supplement the team's efforts in supplying escalation support to the all departments within 8x8 Inc.
Responsibilities:
  • Advanced level research of critical technical issues
  • Provide direct support for Santa Maria (Fusion Contact Center), internal 8x8 Inc. departments including Retention, Technical Account Managers, Technical Installation Leads, Enterprise Technical Account Managers, 8x8 Inc's Sales department, including direct escalations from Executives
  • Support all 8x8 Products & Services, including Virtual Office, Virtual Office Pro, Residential, Contactual Contact Center, Sales Force, Virtual & SIP Trunking, and Central Hosting.
  • Champions the implementation of workarounds and permanent fixes.
  • Utilize knowledge of the customer environment delivering timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
  • Manage cases and sub-cases ensuring timely and high quality communication with customers and resolution of all issues
  • Follow through on customer commitments with courtesy and a sense of ownership
  • Proactively monitoring, diagnosing, and responding to critical iPBX/server alarms
  • Restarting iPBXs and manually building iPBXs when needed
  • Provide support to on-site installation technicians (Endeavour)
  • Converting submitted audio files for upload onto customers' iPBX
  • Work directly with the Network Operation Center and Product/System Operations to resolve complex technical escalations

Qualifications
  • Knowledge of network technology, architecture and elements, and an understanding of the associated interworking.
  • Knowledge of maintenance practices / routines on network elements.
  • Understanding of TCP/IP, routing protocols, L2/L3 switches
  • Troubleshooting and problem solving skills
  • Hands-on experience with switches, routers and firewalls
  • Strong understanding of various networking technologies and protocols including but not limited to the following:

• Ethernet switching
• Routing
• Routing protocols such as OSPF, EIGRP and BGP
• Layer 2 technologies such spanning-tree, VLANs, and WLANs.
• WAN and MAN technologies such as ADSL, T1 and Metro Ethernet.
• Security technologies such as IPSec VPNs, IDS/IPS and Firewall
  • Experience with major VOIP protocols: SIP and MGCP
  • A working knowledge of Wireshark
  • Ability to read and analyze PCAP, SIP Traces, and TCP Dumps
  • Excellent analytical and problem solving skills with a strong sense of client commitment
  • Proven team player with strong interpersonal skills
  • Detailed oriented with good documentation skills
  • Ability to work with multiple departments to coordinate client satisfaction
  • Outgoing and positive attitude required.

Additional Information
To apply, please click the link provided. If the link does not work, send you resume to jobs AT 8x8.com and specify the job title in your email.
Notice to Search Firms and Staffing Agencies
8x8, Inc. maintains an approved supplier list based on current skill set and technology requirements. Therefore, our supplier base is limited to our specific hiring needs in a given business cycle. 8x8, Inc. does not accept resumes from unapproved suppliers. Any resumes received from unapproved suppliers will be considered unsolicited and 8x8, Inc. will not be obligated to pay a referral fee.
All your information will be kept confidential according to EEO guidelines.

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