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Voip Support Engineer Jobs (NOW HIRING)

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... Support VOIP systems, basic networking, firewall troubleshooting, and application installations.

Atria Group LLC

VOIP Engineer

Atlanta, GA

CCIE Voice lab certified * 5+ years hands on VOIP engineering experience including: * High volume ... Exceptional administration, troubleshooting, and support experience with Cisco UCCX * Working ...

CodeForce

VoIP Onboarding Engineer

New York, NY · On-site

... support * Deep expertise in IP PBX systems - 3CX, Asterisk, Cisco UCM, or similar - including ... programmable voice or SMS APIs * Certifications: CompTIA Network+, CCNA, or vendor-specific VoIP or ...

NICE

Technical Support Engineer

Sandy, UT · Hybrid

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides ... SONUS, WebRTC, SIP, LCR, VBR, PSTN, VoIP, Dedicated circuits (T1, DS3, MPLS, etc.), Dialer best ...

CodeForce

VoIP Onboarding Engineer

New York, NY · On-site

... technical support * Deep expertise in IP PBX systems -- 3CX, Asterisk, Cisco UCM, or similar ... programmable voice or SMS APIs * Certifications: CompTIA Network+, CCNA, or vendor-specific VoIP or ...

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Voip Support Engineer information

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How much do voip support engineer jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for voip support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Voip Support Engineer vs Network Support Engineer?

AspectVoip Support EngineerNetwork Support Engineer
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CCNP, Network+
Work EnvironmentTelecommunications, VoIP systems, customer supportNetwork infrastructure, troubleshooting, enterprise networks
Industry UsageTelecom providers, VoIP service companiesIT firms, large organizations, service providers

Voip Support Engineers focus on VoIP systems, troubleshooting, and supporting voice communication services, often requiring VoIP-specific certifications. Network Support Engineers handle broader network infrastructure, including LAN/WAN, and may work on various network protocols. While both roles require networking knowledge, Voip Support Engineers specialize in voice over IP technologies, making their roles distinct yet overlapping in network fundamentals.

What does a VoIP Support Engineer do?

A VoIP Support Engineer is responsible for managing, troubleshooting, and maintaining Voice over Internet Protocol (VoIP) systems, which enable voice communications over the internet. They handle the installation and configuration of VoIP hardware and software, provide technical support to users, and resolve network or connectivity issues affecting call quality. These engineers also monitor system performance, ensure security, and may assist in integrating VoIP with other communication platforms.

What are some common challenges a VoIP Support Engineer faces when troubleshooting customer issues and how are they typically addressed?

VoIP Support Engineers often encounter challenges such as diagnosing call quality issues, resolving network conflicts, or troubleshooting hardware compatibility. These problems require a systematic approach, including analyzing logs, using network diagnostic tools, and collaborating closely with network administrators or service providers. Success in this role relies on strong communication skills, technical expertise, and the ability to remain calm under pressure while guiding customers through solutions. Continuous learning about new VoIP protocols and updates is also essential to stay effective.

What are the key skills and qualifications needed to thrive as a VoIP Support Engineer, and why are they important?

To thrive as a VoIP Support Engineer, you need a solid understanding of networking fundamentals, VoIP protocols (such as SIP and RTP), and experience with telecommunication systems, often backed by a relevant degree or certifications like CCNA or CompTIA Network+. Familiarity with tools such as Wireshark, PBX systems (e.g., Asterisk, Cisco Call Manager), and ticketing platforms is typically required. Strong problem-solving abilities, effective communication, and customer service skills set top performers apart in this role. These skills and qualifications are crucial for efficiently diagnosing issues, ensuring reliable voice communication services, and delivering excellent support to clients.
More about Voip Support Engineer jobs
What states have the most Voip Support Engineer jobs? States with the most job openings for Voip Support Engineer jobs include:
What job categories do people searching Voip Support Engineer jobs look for? The top searched job categories for Voip Support Engineer jobs are:
Voip Support Engineer jobs near you
Senior VOIP Engineer

Senior VOIP Engineer

H2 Performance Consulting

Washington, DC • On-site

Full-time

Re-posted 18 days ago

Job description

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.

H2 Performance Consulting (H2) is seeking a Voice Over Internet Protocol (VOIP) Engineer. As a VoIP network engineer on our team, you’ll work with Video Voice over IP, a reliable network to support critical missions. This is your chance to share your expertise with IP Telephony, naval systems, and cybersecurity while broadening your network engineering work.

The VOIP Engineer responsibilities will include:

  • Collaborate with SMEs, customers, and users to learn the strategic goals and operational needs that shape the network requirements.
  • Support the planning of acquisition, installation, configuration, and maintenance of telephony network components.
  • Resolve interoperability issues across platforms.
  • Support the acquisition of hardware.

Basic Qualifications:

  • 10 years experience with implementing and maintaining all aspects of Cisco VoIP network infrastructure, including Racking and cabling LAN, VoIP, VPN, and Network Security
  • 8 years experience maintaining and managing Cisco Unified Communications Manager (UCM), voice and survivable remote site telephony gateways, STIGS, encryption protocols, secure telephony, including STE and vIPER
  • Ability to configure Cisco routers, switches, and gateways
  • Ability to support trouble tickets and incidents using ServiceNow
  • Bachelor's degree
  • Active Secret Clearance
  • Security + and CCNP Voice and Collaboration Certification

Preferred Qualifications:

  • Experience with ATO package requirements, network architecture and design
  • Knowledge of analog systems, Definity, POTS, broadband circuit
  • Top Secret clearance

Clearance Qualifications:

  • Must have a DoD Secret Security Clearance

Qualified candidates may submit their resume to the career section of our company website at http://www.h2pc.com. All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.