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Voip Support Engineer Jobs (NOW HIRING)

Jobgether

Our partner is looking for a Technical Support Engineer based in Netherlands. This is an excellent ... Troubleshoot and diagnose VoIP, SIP, DECT, hardware, cloud communication, and IP networking issues ...

Bandwidth

Sr. VoIP Solutions Engineer

Raleigh, NC

... human support. Bandwidth is trusted for mission-critical communications by the Global 2000 ... a Sr. VoIP Solution Engineer . We're seeking somebody who is diligent, has an amazing eye for ...

Bandwidth

Sr. VoIP Solutions Engineer

Raleigh, NC

... human support. Bandwidth is trusted for mission-critical communications by the Global 2000 ... a Sr. VoIP Solution Engineer . We're seeking somebody who is diligent, has an amazing eye for ...

Bandwidth

Sr. VoIP Solutions Engineer

Raleigh, NC · On-site

... human support. Bandwidth is trusted for mission-critical communications by the Global 2000 ... a Sr. VoIP Solution Engineer . We're seeking somebody who is diligent, has an amazing eye for ...

M2 Solutions

Network Engineer - VOIP

Mclean, VA · On-site

Work as part of a collaborative, multidiscipline team in support of U.S. Government and provide technical expertise in the field of network engineering and VOIP. Possesses a mix of technical skills ...

Robert Half

IT Support Engineer

Savannah, GA · On-site

$33.25 - $38.50/hr

We are looking for an IT Support Engineer to provide advanced technical support for end users and ... Manage and support VoIP systems and connectivity issues * Administer and troubleshoot Active ...

New

DMI

VoIP Engineer

Including lab validation, cutover support, operational testing, transition artifacts, and ORR ... VoIP/UC or telecom engineering; * SIP/call routing, dial plans, endpoint provisioning, voice ...

Sabre Systems LLC

Sr. VOIP Engineer

DC · On-site

Responsibilities As a VoIP network engineer on our team, you'll work with Video Voice over IP, a ... From resolving interoperability issues across platforms, to supporting the acquisition of hardware ...

Oneida Technical Solutions

VOIP Team Lead

Fort Belvoir, VA · On-site

$110K - $120K/yr

We are seeking an experienced Lead VOIP Engineer to support the CISCO network switch and provide remote support to various locations within the FB AOR. The successful candidate will have a secret ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support / System Engineer Duration: Long Term Location: Mokena, IL ... Provides day to day end user support of VoIP and Cisco Call Manager and Unity, POTS lines, internet ...

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Voip Support Engineer information

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$16

$39

$68

How much do voip support engineer jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for voip support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Voip Support Engineer vs Network Support Engineer?

AspectVoip Support EngineerNetwork Support Engineer
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CCNP, Network+
Work EnvironmentTelecommunications, VoIP systems, customer supportNetwork infrastructure, troubleshooting, enterprise networks
Industry UsageTelecom providers, VoIP service companiesIT firms, large organizations, service providers

Voip Support Engineers focus on VoIP systems, troubleshooting, and supporting voice communication services, often requiring VoIP-specific certifications. Network Support Engineers handle broader network infrastructure, including LAN/WAN, and may work on various network protocols. While both roles require networking knowledge, Voip Support Engineers specialize in voice over IP technologies, making their roles distinct yet overlapping in network fundamentals.

What does a VoIP Support Engineer do?

A VoIP Support Engineer is responsible for managing, troubleshooting, and maintaining Voice over Internet Protocol (VoIP) systems, which enable voice communications over the internet. They handle the installation and configuration of VoIP hardware and software, provide technical support to users, and resolve network or connectivity issues affecting call quality. These engineers also monitor system performance, ensure security, and may assist in integrating VoIP with other communication platforms.

What engineer makes $500,000 a year?

In the field of VoIP support engineering, earning $500,000 annually is uncommon and typically associated with senior or executive-level roles, such as VoIP solutions architects or senior network engineers with extensive experience, specialized skills, and certifications. High salaries may also result from leadership positions, consulting, or working for large technology firms with performance-based bonuses and stock options.

What are some common challenges a VoIP Support Engineer faces when troubleshooting customer issues and how are they typically addressed?

VoIP Support Engineers often encounter challenges such as diagnosing call quality issues, resolving network conflicts, or troubleshooting hardware compatibility. These problems require a systematic approach, including analyzing logs, using network diagnostic tools, and collaborating closely with network administrators or service providers. Success in this role relies on strong communication skills, technical expertise, and the ability to remain calm under pressure while guiding customers through solutions. Continuous learning about new VoIP protocols and updates is also essential to stay effective.

How much does a VoIP engineer make?

A VoIP Support Engineer typically earns between $60,000 and $100,000 annually, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced engineers with advanced skills and certifications can earn higher salaries, especially in environments requiring knowledge of VoIP protocols and network troubleshooting.

What are the key skills and qualifications needed to thrive as a VoIP Support Engineer, and why are they important?

To thrive as a VoIP Support Engineer, you need a solid understanding of networking fundamentals, VoIP protocols (such as SIP and RTP), and experience with telecommunication systems, often backed by a relevant degree or certifications like CCNA or CompTIA Network+. Familiarity with tools such as Wireshark, PBX systems (e.g., Asterisk, Cisco Call Manager), and ticketing platforms is typically required. Strong problem-solving abilities, effective communication, and customer service skills set top performers apart in this role. These skills and qualifications are crucial for efficiently diagnosing issues, ensuring reliable voice communication services, and delivering excellent support to clients.

Are VoIP engineers in demand?

VoIP Support Engineers are in demand due to the growing reliance on internet-based communication systems across industries. They require skills in networking, VoIP protocols, and troubleshooting, with certifications like CCNA or CCNP often enhancing job prospects. The role is expected to grow as organizations upgrade their communication infrastructure.

What is a VoIP support engineer?

A VoIP support engineer is a technical professional responsible for maintaining, troubleshooting, and optimizing Voice over Internet Protocol (VoIP) communication systems. They often work with network protocols, hardware, and software to ensure reliable voice communication services and may hold certifications like CCNA or CCNP related to networking. The role typically requires strong problem-solving skills and knowledge of telecommunication technologies.
More about Voip Support Engineer jobs
What states have the most Voip Support Engineer jobs? States with the most job openings for Voip Support Engineer jobs include:
What job categories do people searching Voip Support Engineer jobs look for? The top searched job categories for Voip Support Engineer jobs are:
Voip Support Engineer jobs near you
Infographic showing various Voip Support Engineer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Technical Support Engineer

Jobgether

On-site, Remote

Full-time

PTO

Posted 3 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in Netherlands.

This is an excellent opportunity for a skilled technical support professional to play a key role in maintaining the reliability and performance of advanced communication and retail technology solutions. Working within a fast-growing, international environment, you will take ownership of complex escalated issues, ensuring customers receive timely and effective resolutions. The role combines deep technical troubleshooting with cross-functional collaboration, offering exposure to VoIP, networking, cloud communications, and hardware technologies. You will work closely with support, engineering, and delivery teams while contributing to knowledge sharing and continuous service improvement. This position is ideal for someone who enjoys solving challenging technical problems, supporting mission-critical systems, and making a direct impact on customer success.

Accountabilities
  • Manage and resolve complex 2nd and 3rd line technical support cases for customers and internal stakeholders, ensuring timely and effective issue resolution.
  • Troubleshoot and diagnose VoIP, SIP, DECT, hardware, cloud communication, and IP networking issues across a variety of customer environments.
  • Validate technical configurations and support advanced deployment scenarios, ensuring system stability and optimal performance.
  • Collaborate with engineering, product, and delivery teams to investigate, escalate, and resolve technical issues requiring deeper analysis.
  • Provide technical guidance and support to first-line support teams, helping improve troubleshooting processes and escalation quality.
  • Document root causes, recurring issues, technical procedures, and best practices to strengthen internal knowledge resources.
  • Support deployment activities, technical handovers, and operational readiness initiatives where advanced expertise is required.
  • Communicate effectively with both technical and non-technical stakeholders during incidents, ensuring transparency and clear expectations throughout the resolution process.
  • Contribute to continuous service improvement by identifying trends, recommending solutions, and enhancing support workflows.
Requirements
  • Proven experience in 2nd or 3rd line technical support within VoIP, telecommunications, UCaaS, or related technology environments.
  • Strong hands-on expertise with SIP provisioning, DECT systems, hardware troubleshooting, and communication platforms.
  • Solid understanding of IP networking concepts, including subnets, NAT, firewalls, port forwarding, Power over Ethernet (PoE), and connectivity diagnostics.
  • Experience supporting cloud-based communication solutions or enterprise collaboration technologies.
  • Ability to independently manage complex technical escalations and drive issues through to successful resolution.
  • Strong analytical, troubleshooting, and problem-solving skills with a methodical approach to incident management.
  • Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
  • Experience working remotely and collaborating effectively within distributed international teams.
  • Familiarity with monitoring tools, remote access platforms, log analysis, and packet capture tools is advantageous.
  • Experience creating technical documentation, troubleshooting guides, knowledge base articles, or training materials is a plus.
  • Previous exposure to retail technology solutions, managed services environments, or communication platforms is beneficial.
  • Ability to mentor and support junior team members while promoting knowledge sharing and best practices.
Benefits
  • Fully remote working environment with flexibility and autonomy.
  • Opportunity to join a collaborative, high-performing, and supportive international team.
  • Exposure to innovative communication technologies, AI-powered solutions, and global-scale projects.
  • Career development support, including professional certifications and industry conference participation.
  • Modern equipment and high-quality tools to support productivity and success.
  • Generous paid time off to promote work-life balance and personal wellbeing.
  • Diverse and inclusive workplace culture with colleagues from multiple countries and backgrounds.
  • Opportunity to contribute to the growth of innovative technology solutions used by businesses worldwide.
  • Stable and established business environment with long-term growth opportunities.
  • Additional country-specific benefits available depending on location.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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