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Voip Support Engineer Jobs (NOW HIRING)

Procom Consultants Group

Sr. VoIP Engineer

Houston, TX · On-site

Senior VoIP Engineer Job Details * Serves as the subject matter expert and is responsible for all ... Provides day-to-day support, proactive maintenance, and performs independent complex system ...

UC Davis Health

Senior VoIP Engineer

Sacramento, CA · On-site

$102K - $202K/yr

The Senior VoIP Engineer is recognized as a technical professional in architecture, design ... Experience supporting, monitoring and maintenance of large enterprise voice network and ...

NT Concepts

VOIP Engineer (DC)

Washington, DC

VoIP Engineer (DC) VA-540-004-026 NT Concepts is seeking a VoIP Engineer to perform configuration ... Design, support and maintain secure and non-secure VoIP telephone systems and infrastructure ...

NT Concepts

VOIP Engineer (DC)

Washington, DC · On-site

VoIP Engineer (DC) VA-540-004-026 NT Concepts is seeking a VoIP Engineer to perform configuration ... Duties and responsibilities include the following: • Design, support and maintain secure and non ...

ClifyX

Senior VoIP/FreeSWITCH Engineer

Austin, TX · Hybrid

Senior VoIP/FreeSWITCH Engineer Work Location: Austin, TX / Sunnyvale, CA (Hybrid) Contract ... This role involves designing, developing, and supporting scalable voice and video communication ...

Lakeview Loan Servicing

VoIP Engineer

Agoura Hills, CA · On-site

This role involves resolving day-to-day technical issues, addressing support requests, and driving ... VoIP engineering and unified communications * Reasonable knowledge of VoIP protocols (SIP, H.323 ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... Support VOIP systems, basic networking, firewall troubleshooting, and application installations.

Atria Group LLC

VOIP Engineer

Atlanta, GA · On-site

CCIE Voice lab certified * 5+ years hands on VOIP engineering experience including: * High volume ... Exceptional administration, troubleshooting, and support experience with Cisco UCCX * Working ...

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Voip Support Engineer information

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How much do voip support engineer jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for voip support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Voip Support Engineer vs Network Support Engineer?

AspectVoip Support EngineerNetwork Support Engineer
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CCNP, Network+
Work EnvironmentTelecommunications, VoIP systems, customer supportNetwork infrastructure, troubleshooting, enterprise networks
Industry UsageTelecom providers, VoIP service companiesIT firms, large organizations, service providers

Voip Support Engineers focus on VoIP systems, troubleshooting, and supporting voice communication services, often requiring VoIP-specific certifications. Network Support Engineers handle broader network infrastructure, including LAN/WAN, and may work on various network protocols. While both roles require networking knowledge, Voip Support Engineers specialize in voice over IP technologies, making their roles distinct yet overlapping in network fundamentals.

What does a VoIP Support Engineer do?

A VoIP Support Engineer is responsible for managing, troubleshooting, and maintaining Voice over Internet Protocol (VoIP) systems, which enable voice communications over the internet. They handle the installation and configuration of VoIP hardware and software, provide technical support to users, and resolve network or connectivity issues affecting call quality. These engineers also monitor system performance, ensure security, and may assist in integrating VoIP with other communication platforms.

What engineer makes $500,000 a year?

In the field of VoIP support engineering, earning $500,000 annually is uncommon and typically associated with senior or executive-level roles, such as VoIP solutions architects or senior network engineers with extensive experience, specialized skills, and certifications. High salaries may also result from leadership positions, consulting, or working for large technology firms with performance-based bonuses and stock options.

What are some common challenges a VoIP Support Engineer faces when troubleshooting customer issues and how are they typically addressed?

VoIP Support Engineers often encounter challenges such as diagnosing call quality issues, resolving network conflicts, or troubleshooting hardware compatibility. These problems require a systematic approach, including analyzing logs, using network diagnostic tools, and collaborating closely with network administrators or service providers. Success in this role relies on strong communication skills, technical expertise, and the ability to remain calm under pressure while guiding customers through solutions. Continuous learning about new VoIP protocols and updates is also essential to stay effective.

How much does a VoIP engineer make?

A VoIP Support Engineer typically earns between $60,000 and $100,000 annually, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced engineers with advanced skills and certifications can earn higher salaries, especially in environments requiring knowledge of VoIP protocols and network troubleshooting.

What are the key skills and qualifications needed to thrive as a VoIP Support Engineer, and why are they important?

To thrive as a VoIP Support Engineer, you need a solid understanding of networking fundamentals, VoIP protocols (such as SIP and RTP), and experience with telecommunication systems, often backed by a relevant degree or certifications like CCNA or CompTIA Network+. Familiarity with tools such as Wireshark, PBX systems (e.g., Asterisk, Cisco Call Manager), and ticketing platforms is typically required. Strong problem-solving abilities, effective communication, and customer service skills set top performers apart in this role. These skills and qualifications are crucial for efficiently diagnosing issues, ensuring reliable voice communication services, and delivering excellent support to clients.

Are VoIP engineers in demand?

VoIP Support Engineers are in demand due to the growing reliance on internet-based communication systems across industries. They require skills in networking, VoIP protocols, and troubleshooting, with certifications like CCNA or CCNP often enhancing job prospects. The role is expected to grow as organizations upgrade their communication infrastructure.

What is a VoIP support engineer?

A VoIP support engineer is a technical professional responsible for maintaining, troubleshooting, and optimizing Voice over Internet Protocol (VoIP) communication systems. They often work with network protocols, hardware, and software to ensure reliable voice communication services and may hold certifications like CCNA or CCNP related to networking. The role typically requires strong problem-solving skills and knowledge of telecommunication technologies.
More about Voip Support Engineer jobs
What states have the most Voip Support Engineer jobs? States with the most job openings for Voip Support Engineer jobs include:
What job categories do people searching Voip Support Engineer jobs look for? The top searched job categories for Voip Support Engineer jobs are:
Voip Support Engineer jobs near you
Infographic showing various Voip Support Engineer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Technical Support Specialist - VOIP solutions

Technical Support Specialist - VOIP solutions

Zenoti

Seattle, WA • On-site

$45K - $70K/yr

Full-time

Posted 10 days ago

Job description

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
We are seeking Technical Support Specialists to provide top-notch customer support for Zenoti's VOIP solution, Hyperconnect. You will work from our Seattle-area HQ, interfacing with customers to troubleshoot real-time communication issues, investigate network and browser-based problems, and guide customers through critical voice workflows. Your role will directly impact business continuity for clients and ensure the reliability of Hyperconnect during daily operations. This is a high-visibility role working on a high-growth product.
Key Responsibilities
  • Provide technical support to customers using Hyperconnect, with a focus on real-time troubleshooting and resolution
  • Analyze call quality issues (packet loss, jitter, latency, dropped calls) and escalate when necessary
  • Investigate end-user device setup issues (browser, OS, telephone, microphone/speaker, permissions)
  • Collaborate with internal engineering and product teams, and third-party providers, to escalate and triage VOIP-related bugs or service degradation
  • Document solutions and contribute to the Hyperconnect knowledge base and playbooks
  • Participate in shift coverage. Employees will work 40 hours per week but shift assignments range from 6am-6pm Monday-Saturday and 7am-5pm Sunday. Weekend assignments will rotate.
  • Act as an internal subject matter expert for Hyperconnect across the broader support team
  • Proactively identify and recommend improvements in product reliability and user experience
  • Will require broader knowledge of the Zenoti platform and participation in non-VOIP support activities as assigned.

Qualifications
Must-Have:
  • Customer service aptitude
  • Demonstrated sense of urgency
  • Aptitude for technical support, help desk, or NOC role supporting VOIP or real-time communication solutions
  • Familiarity with SIP, WebRTC, and browser-based voice interactions
  • Understanding of network concepts: firewalls, ports, packet inspection, DNS, NAT
  • Experience using tools such as Browser Dev Tools, Wireshark, or VOIP monitoring dashboards
  • Clear communication skills, both written and verbal - able to calmly explain complex technical topics
  • Ability to work on-site in Bellevue, WA in a rotating shift-based environment

Nice-to-Have:
  • Experience supporting Zenoti or other SaaS business management software
  • Exposure to appointment scheduling, contact center, or front-desk business processes
  • Experience in the retail or service industry
  • Prior work in a spa, salon, fitness, or wellness business
  • Familiarity with Twilio, Agora, or other CPaaS platforms
  • Basic scripting or familiarity with API interactions a plus

Zenoti Pay Range
$45,000-$70,000 USD
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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