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Voip Support Engineer Jobs (NOW HIRING)

2T Consulting

Network Support Engineer

Greenfield, WI · On-site

We are looking for an experienced Network Support Engineer to provide onsite support, deployment ... Provide telecom support, including Microsoft Teams, IP Phones, VoIP configuration, call quality ...

2T Consulting

Network Support Engineer

Brookfield, WI · On-site

We are looking for an experienced Network Support Engineer to provide onsite support, deployment ... Provide telecom support, including Microsoft Teams, IP Phones, VoIP configuration, call quality ...

2T Consulting

Network Support Engineer

Milwaukee, WI · On-site

We are looking for an experienced Network Support Engineer to provide onsite support, deployment ... Provide telecom support, including Microsoft Teams, IP Phones, VoIP configuration, call quality ...

2T Consulting

Network Support Engineer

Butler, WI · On-site

We are looking for an experienced Network Support Engineer to provide onsite support, deployment ... Provide telecom support, including Microsoft Teams, IP Phones, VoIP configuration, call quality ...

2T Consulting

Network Support Engineer

Greendale, WI · On-site

We are looking for an experienced Network Support Engineer to provide onsite support, deployment ... Provide telecom support, including Microsoft Teams, IP Phones, VoIP configuration, call quality ...

2T Consulting

Network Support Engineer

Caledonia, WI · On-site

We are looking for an experienced Network Support Engineer to provide onsite support, deployment ... Provide telecom support, including Microsoft Teams, IP Phones, VoIP configuration, call quality ...

2T Consulting

Network Support Engineer

Brown Deer, WI · On-site

We are looking for an experienced Network Support Engineer to provide onsite support, deployment ... Provide telecom support, including Microsoft Teams, IP Phones, VoIP configuration, call quality ...

2T Consulting

Network Support Engineer

Bayside, WI · On-site

We are looking for an experienced Network Support Engineer to provide onsite support, deployment ... Provide telecom support, including Microsoft Teams, IP Phones, VoIP configuration, call quality ...

2T Consulting

Network Support Engineer

Lannon, WI · On-site

We are looking for an experienced Network Support Engineer to provide onsite support, deployment ... Provide telecom support, including Microsoft Teams, IP Phones, VoIP configuration, call quality ...

2T Consulting

Network Support Engineer

River Hills, WI · On-site

We are looking for an experienced Network Support Engineer to provide onsite support, deployment ... Provide telecom support, including Microsoft Teams, IP Phones, VoIP configuration, call quality ...

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Voip Support Engineer information

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How much do voip support engineer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for voip support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What does a VoIP Support Engineer do?

A VoIP Support Engineer is responsible for managing, troubleshooting, and maintaining Voice over Internet Protocol (VoIP) systems, which enable voice communications over the internet. They handle the installation and configuration of VoIP hardware and software, provide technical support to users, and resolve network or connectivity issues affecting call quality. These engineers also monitor system performance, ensure security, and may assist in integrating VoIP with other communication platforms.

What are the key skills and qualifications needed to thrive as a VoIP Support Engineer, and why are they important?

To thrive as a VoIP Support Engineer, you need a solid understanding of networking fundamentals, VoIP protocols (such as SIP and RTP), and experience with telecommunication systems, often backed by a relevant degree or certifications like CCNA or CompTIA Network+. Familiarity with tools such as Wireshark, PBX systems (e.g., Asterisk, Cisco Call Manager), and ticketing platforms is typically required. Strong problem-solving abilities, effective communication, and customer service skills set top performers apart in this role. These skills and qualifications are crucial for efficiently diagnosing issues, ensuring reliable voice communication services, and delivering excellent support to clients.

What are some common challenges a VoIP Support Engineer faces when troubleshooting customer issues and how are they typically addressed?

VoIP Support Engineers often encounter challenges such as diagnosing call quality issues, resolving network conflicts, or troubleshooting hardware compatibility. These problems require a systematic approach, including analyzing logs, using network diagnostic tools, and collaborating closely with network administrators or service providers. Success in this role relies on strong communication skills, technical expertise, and the ability to remain calm under pressure while guiding customers through solutions. Continuous learning about new VoIP protocols and updates is also essential to stay effective.

What is the difference between Voip Support Engineer vs Network Support Engineer?

AspectVoip Support EngineerNetwork Support Engineer
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CCNP, Network+
Work EnvironmentTelecommunications, VoIP systems, customer supportNetwork infrastructure, troubleshooting, enterprise networks
Industry UsageTelecom providers, VoIP service companiesIT firms, large organizations, service providers

Voip Support Engineers focus on VoIP systems, troubleshooting, and supporting voice communication services, often requiring VoIP-specific certifications. Network Support Engineers handle broader network infrastructure, including LAN/WAN, and may work on various network protocols. While both roles require networking knowledge, Voip Support Engineers specialize in voice over IP technologies, making their roles distinct yet overlapping in network fundamentals.

More about Voip Support Engineer jobs

What states have the most Voip Support Engineer jobs?

States with the most job openings for Voip Support Engineer jobs include:

What job categories do people searching Voip Support Engineer jobs look for?

The top searched job categories for Voip Support Engineer jobs are:

Voip Support Engineer jobs near you
Infographic showing various Voip Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Network Support Engineer

2T Consulting

West Milwaukee, WI • On-site

Full-time

Posted 6 days ago

Job description

We are looking for an experienced Network Support Engineer to provide onsite support, deployment, administration, and maintenance of enterprise network infrastructure. The ideal candidate should have strong hands-on expertise in Cisco networking technologies, including routing, switching, SD-WAN, and network security solutions. The candidate will act as the Single Point of Contact (SPOC) and SME for network operations, ensuring network availability, performance, and security across enterprise environments.

Key Responsibilities
  • Provide onsite support for enterprise network infrastructure, including installation, configuration, troubleshooting, and maintenance.
  • Install, configure, and manage Cisco routers and switches.
  • Act as the SME and primary point of contact for network operations and network security activities.
  • Collaborate with the customer network engineering team to design and implement enterprise network strategies.
  • Identify business improvement opportunities and support project delivery in coordination with customer stakeholders.
  • Monitor network performance and resolve incidents, service requests, and operational issues within SLA.
  • Manage LAN environments (Data Center & Branch Offices), including switch configuration changes, code upgrades, and troubleshooting.
  • Manage WAN infrastructure, including routers, ISP connectivity, QoS implementation, configuration changes, and troubleshooting.
  • Administer firewall environments by performing policy updates, NAT configuration, access rule management, routing changes, and application access troubleshooting.
  • Support load balancers through configuration updates, code upgrades, certificate renewals, application deployments, and issue resolution.
  • Provide telecom support, including Microsoft Teams, IP Phones, VoIP configuration, call quality troubleshooting, and vendor coordination.
  • Coordinate with ISPs and hardware vendors for incident management and escalations.
  • Deploy, support, and troubleshoot Cisco SD-WAN environments.
  • Manage Cisco Firepower Threat Defense (FTD) firewalls and implement network security best practices.
  • Support Cisco Identity Services Engine (ISE) for network access control and policy enforcement (preferred).
  • Coordinate with remote teams, vendors, and business stakeholders during incident resolution and project implementation.
  • Perform network upgrades, patching, planned maintenance, and hardware replacement activities.
  • Maintain network documentation, topology diagrams, and configuration backups.
  • Ensure compliance with organizational security policies and operational standards.
  • Support firewall hardware replacement and configuration migration activities.
  • Follow ITIL processes, including Incident, Problem, Change, and Service Request Management, and participate in CAB meetings.
Required Skills & Qualifications
  • 10+ years of experience supporting enterprise network infrastructure.
  • Strong hands-on experience with Cisco Routing (OSPF, EIGRP, BGP).
  • Expertise in Cisco Switching technologies.
  • Experience with Cisco SD-WAN deployment and support.
  • Hands-on experience with Cisco Firepower Threat Defense (FTD).
  • Strong understanding of Firewall Policies, NAT, ACLs, VPNs, and Network Security.
  • Experience managing LAN/WAN environments across Data Centers and Branch Offices.
  • Knowledge of Cisco ISE is preferred.
  • Familiarity with Load Balancers and Telecom/VoIP support is an added advantage.
  • Experience working with ITIL processes and enterprise production support environments.
  • Excellent troubleshooting, communication, and stakeholder management skills.

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