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Voip Help Desk Jobs (NOW HIRING)

Abacus Technology

Help Desk Technician

Quantico, VA · On-site

$21.25 - $28.50/hr

... VoIP phones. * Monitor tickets for trends and patterns indicating a significant outage or event and ... Qualifications 5+ years experience in a help desk or technical support role. Must be certified at ...

SCCI

Help Desk Technician

King George, VA · On-site

$18.75 - $25.25/hr

The Help Desk Technician will work as part of a team as well as independently to troubleshoot ... VoIP phone systems * VMware/Hyper-V Virtual Machine administration SCCI is committed to providing a ...

Abacus Technology Corporation

Help Desk Technician

Quantico, VA · On-site

$21.50 - $29/hr

... VoIP phones. • Monitor tickets for trends and patterns indicating a significant outage or event ... Required : • 5+ years experience in a help desk or technical support role. • Must be certified ...

Marathon TS

Help Desk Lead

Quantico, VA · On-site

Help Desk Lead Marathon TS is looking for a Help Desk Lead to support our client in Quantico, VA ... VoIP phones. Monitor tickets for trends and patterns indicating a significant outage or event and ...

Flow Control Group

Help Desk Technician

Charlotte, NC · On-site

$19.50 - $26.25/hr

Perform basic troubleshooting of VoIP phones and other communication tools. * Guide customers ... a help desk, technical support, or customer service role. * Basic understanding of computer ...

Abacus Technology Corporation

Help Desk Technician

Stafford, VA · On-site

$20 - $27/hr

... VoIP phones. * Monitor tickets for trends and patterns indicating a significant outage or event and ... Qualifications 5+ years experience in a help desk or technical support role. Must be certified at ...

Star Group LP

Help Desk Analyst

Woodbury, NY · On-site

$21.50 - $29.50/hr

... VoIP, networking and other computer related technologies. * Be proactive in resolving issues by ... As a Help Desk Analyst, you will be part of an evolving organization that built its reputation on ...

Star Group LP

Help Desk Analyst

Woodbury, NY · On-site

$21.50 - $29.50/hr

... VoIP, networking and other computer related technologies. * Be proactive in resolving issues by ... As a Help Desk Analyst, you will be part of an evolving organization that built its reputation on ...

ATN Health

Asterisk, FreePBX , VOIP 1

Englewood, CO · On-site

Answer help desk phone calls & emails from end users and system administrators with regards to the ... Lead VOIP projects from initial conversations to final completion * Prepare design specification ...

ATN Health

Asterisk, FreePBX , VOIP 8

Aurora, CO · On-site

Answer help desk phone calls & emails from end users and system administrators with regards to the ... Lead VOIP projects from initial conversations to final completion * Prepare design specification ...

kgs

Part-Time Help Desk Technician

Arlington, VA

$23 - $31/hr

... VOIP phones. * Tier II technicians are the primary POC for incident and problem resolution and ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

Koniag, Inc.

Part-Time Help Desk Technician

Arlington, VA · On-site

$28 - $32/hr

... VOIP phones. * Tier II technicians are the primary POC for incident and problem resolution and ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

kgs

Part-Time Help Desk Technician

Arlington, VA · On-site

$23 - $31/hr

... VOIP phones. * Tier II technicians are the primary POC for incident and problem resolution and ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 2 (689398) Location: Decatur, GA 30033 Onsite Duration: Long-Term Contract The ... Directory, VOIP, business and custom applications. • Demonstrate experience installing and ...

ATN Health

Asterisk, FreePBX , VOIP 3

Centennial, CO · On-site

Answer help desk phone calls & emails from end users and system administrators with regards to the ... Lead VOIP projects from initial conversations to final completion * Prepare design specification ...

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Voip Help Desk information

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How much do voip help desk jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for voip help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are popular job titles related to Voip Help Desk jobs?

For Voip Help Desk jobs, the most frequently searched job titles are:

Infographic showing various Voip Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

Quantico, VA • On-site

Abacus Technology
Software Development • 501 - 1,000 employees
Learn more about Abacus Technologyexternal

$21.25 - $28.50/hr

Full-time

Re-posted 28 days ago

Key responsibilities

  • Serve as the primary point of contact for end users to provide ongoing support, monitoring, and lifecycle management of incident tickets.

  • Provide Service Desk customer support for all AFOSI computer networks and systems, including troubleshooting, installing, configuring, and operating client/server devices.

  • Document troubleshooting and customer interactions, monitor ticket trends, and support the installation, maintenance, and management of hardware and software in accordance with policies.

Job description

Overview

Abacus Technology is seeking a Help Desk Technician to provide technical support for the US Air Force Office of Special Investigations (AFOSI) in Quantico, VA.  This is a full-time position.

Responsibilities
  • Serve as the primary point of contact for end users to provide ongoing support, monitoring, and lifecycle management of incident tickets.
  • Provide Service Desk customer support for all AFOSI computer networks and systems with an emphasis on customer services and call/ticket resolution at all classification levels.
  • Deliver comprehensive, end-to-end customer IT support to include transitioning, operating, maintaining, tracking, restoring, protecting, and backups.
  • Resolve customers' administrative and technical communications problems and install, configure, and operate client/server devices.
  • Document all troubleshooting and customer interaction in the Information Technology Service Management (ITSM) System.
  • Recognize application and technical problem trends and provide mitigation plans to avoid future occurrence.
  • Notify customers when there is a change in ticket status or priority or when necessary to ensure good customer service.
  • Support password resets, imaging of workstations, running cables from the user workstation to the LAN/Unified Communications Center junction box, coordination with the Navy on a range of trouble ticket issues to include VoIP phones.
  • Monitor tickets for trends and patterns indicating a significant outage or event and ensure affected customers are notified early and are updated regularly.
  • Perform the installation of equipment, connection of peripherals, and the installing/deleting of client level software and ensure all documentation is in accordance with AF and DoD policies, guidance, and directives.
  • Implement client workstation software patches, security fixes, and service releases according to local instructions.
  • Support administration of user account creations/deletions, configuring devices, device policy creation/management, troubleshooting/resolving problems users have with their devices, and issuing new/replacement hardware.
  • Support customer requests and troubleshoot including administrative and technical assistance for all aspects and types of workstations, mobile devices, VPN, laptops, and tier one troubleshooting of VTC/Global Video System (GVS) issues prior to escalation.
Qualifications

5+ years experience in a help desk or technical support role.  Must be certified at IAT Level II (Security+ or other certification satisfying DoD 8140 certification requirements).  Experience managing ticket resolution ITSM, such as Remedy or ServiceNow.  Strong desktop application administration experience to include Microsoft Office, web browsers, and anti-virus applications.  Experience with Active Directory.  Experience imaging of workstations.  Experience with mobile device management, issuing devices, administering accounts, and troubleshooting mobile devices.  Experience with iPhone mobile devices and Purebred software for mobile device management.  Experience with Intune devices and Intune software on mobile devices.  Must be able to provide courteous, timely and professional treatment of all customers when a problem is reported through necessary troubleshooting, elevations, collaboration and resolution.  Must have outstanding customer service and communications skills and the ability to interact professionally within all levels of an organization.  Must be a US citizen and hold a current Top Secret clearance with SCI access (TS/SCI).

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Employment Type: OTHER

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