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Senior Saas Support Jobs in Reno, NV (NOW HIRING)

Senior Financial Analyst - R&D

Reno, NV

$85K - $106K/yr

As a Senior Financial Analyst at Ridgeline, you'll serve as the trusted finance business partner ... Experience supporting Product, Engineering, R&D, or technology organizations within a SaaS, cloud ...

Senior Financial Analyst - R&D

Reno, NV · On-site

$85K - $106K/yr

As a Senior Financial Analyst at Ridgeline, you'll serve as the trusted finance business partner ... Experience supporting Product, Engineering, R&D, or technology organizations within a SaaS, cloud ...

Lead, Service Management

Carson City, NV · On-site

$15.75 - $20.50/hr

This role aligns to industry level titles such as Lead Service Operations & Cyber Risk or Senior ... EdTech, SaaS, or K-12 experience a plus; ITIL or SAFe certification a plus * Bachelor's degree in a ...

The Role We're bringing on a PM intern to support the Host Squad product team during a high ... You'll work directly with a Senior Product Manager and own specific deliverables end-to-end ...

The Role We're bringing on a PM intern to support the Host Squad product team during a high ... You'll work directly with a Senior Product Manager and own specific deliverables end-to-end ...

Weeks 2-4: Supervised appointment setting with coaching from your manager and senior reps * Month ... Familiarity with legal tech, SaaS, or subscription-based sales models * Experience in a high-volume ...

Entegral Financial Analyst

Sparks, NV · On-site

$75K - $90K/yr

Entegral is a SaaS business-to-business solution that enhances the customer experience from the ... for stakeholders and senior management. * Collaborate with product and engineering teams to ...

Entegral is a SaaS business-to-business solution that enhances the customer experience from the ... for stakeholders and senior management. * Collaborate with product and engineering teams to ...

Senior Saas Support information

See Reno, NV salary details

$24.9K

$80.1K

$163K

How much do senior saas support jobs pay per year?

As of Aug 13, 2026, the average yearly pay for senior saas support in Reno, NV is $80,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $102,700.00 per year, depending on experience, location, and employer.

What is the difference between Senior Saas Support vs Customer Success Manager?

AspectSenior Saas SupportCustomer Success Manager
Primary FocusTechnical support and issue resolutionCustomer retention and relationship management
Required SkillsTechnical knowledge, troubleshooting, product expertiseCommunication, relationship building, strategic planning
Work EnvironmentSupport teams, technical departmentsAccount management, client-facing roles
CertificationsTechnical certifications (e.g., ITIL, product-specific)Customer success or account management certifications

While both roles serve SaaS clients, Senior Saas Support primarily handles technical issues and troubleshooting, whereas Customer Success Managers focus on building long-term client relationships and ensuring customer satisfaction. Understanding these differences helps in choosing the right career path or hiring the appropriate role for your organization.

What are popular job titles related to Senior Saas Support jobs in Reno, NV? For Senior Saas Support jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Senior Saas Support jobs in Reno, NV look for? The top searched job categories for Senior Saas Support jobs in Reno, NV are:

Senior Full Stack Engineer, Client Communications

Ridgeline

Reno, NV • On-site

Full-time

Re-posted 18 days ago


Job description

Job Summary:
Ridgeline is a company focused on modernizing the investment management industry through innovative technology solutions. The Senior Full Stack Engineer will develop scalable applications that enhance client communications and collaboration, while working closely with product and design teams.
Responsibilities:
• Develop modern, intuitive frontend experiences that simplify how investment firms interact with their clients
• Build backend services and APIs that support messaging, reporting, notifications, and document delivery systems
• Collaborate closely with product managers, designers, and client-facing stakeholders to deliver impactful solutions
• Improve platform reliability, scalability, observability, and performance across Client Communication systems
• Drive technical architecture decisions and contribute to engineering best practices across teams
• Optimize engineering workflows using AI-assisted development tools and automation practices
• Troubleshoot complex production issues and proactively identify opportunities for system improvements
• Think creatively, own problems, seek solutions, and communicate clearly along the way
• Contribute to a collaborative environment rooted in learning, teaching, and transparency
Qualifications:
Required:
• 5+ years of professional software engineering experience building and shipping production applications
• Strong experience developing modern fullstack applications using technologies such as React, TypeScript, Java, Kotlin, Python, or similar
• Experience building scalable APIs, backend services, and distributed systems
• Familiarity with cloud-native architectures and modern SaaS application development
• Experience creating polished, user-centric experiences with strong attention to usability and performance
• Ability to work cross-functionally with product, design, and business stakeholders
• Strong problem-solving skills and a high degree of ownership
• Excellent written and verbal communication skills
• Willingness to learn about cutting-edge technologies while cultivating expertise in a business domain/problem space
• Ability to communicate effectively
• Serious interest in having fun at work
Preferred:
• Experience building communication platforms, messaging systems, or client engagement tools
• Familiarity with fintech, investment management, or enterprise SaaS products
• Experience with event-driven architectures, notification systems, or document generation workflows
• Exposure to AI-assisted software development workflows and developer productivity tools
Company:
Ridgeline is a computer software company that specializes in software development to deliver for the investment management industry. Founded in 2018, the company is headquartered in Incline Village, USA, with a team of 201-500 employees. The company is currently Growth Stage.