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Technical Support Associate Jobs in Reno, NV (NOW HIRING)

Generac

Technical Support Representative

Reno, NV

The Technical Support Representative III is responsible for providing technical support to our ... Advocate for product or document changes Minimum Job Requirements Education Associates Degree or ...

MXR Imaging, Inc.

Technical Support Manager

Reno, NV

Technical Support-MRI Engineers will travel and execute all required service requests, including ... Associate Degree in Electrical Engineering or military-trained in electronics, equivalent certified ...

Hamilton Company

IT Support Specialist

Reno, NV

Technical Support * Provide Tier 1 and Tier 2 technical support for laptops, desktops, mobile ... Associate degree in information technology, Computer Science, or a related field preferred. * 3+ ...

Hamilton Company

IT Support Specialist

Reno, NV

Technical Support * Provide Tier 1 and Tier 2 technical support for laptops, desktops, mobile ... Associate degree in information technology, Computer Science, or a related field preferred. * 3+ ...

Hamilton Company

IT Support Specialist

Reno, NV · On-site

$28 - $33/hr

Technical Support * Provide Tier 1 and Tier 2 technical support for laptops, desktops, mobile ... Associate degree in information technology, Computer Science, or a related field preferred. * 3+ ...

Revel Staffing

IT Manager

Reno, NV

$95K - $125K/hr

Support network, infrastructure, and endpoint performance * Troubleshoot technical issues across ... Associate or bachelor's degree in Information Technology, Computer Science, or related field ...

New

Hirsch

Systems Support Specialist 1

Reno, NV · On-site

... · Associate degree in IT, Electronics, or related field (or equivalent experience) · 0-2 years of technical support or help desk experience · Physical security systems (access control, CCTV ...

Hirsch

Systems Support Specialist 1

Reno, NV

... Associate degree in IT, Electronics, or related field (or equivalent experience) 0-2 years of technical support or help desk experience Physical security systems (access control, CCTV, alarms) Low ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Reno, NV

Technical Support Associate information

See Reno, NV salary details

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How much do technical support associate jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for technical support associate in Reno, NV is $24.62, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $26.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Reno, NV? For Technical Support Associate jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Reno, NV look for? The top searched job categories for Technical Support Associate jobs in Reno, NV are:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Reno, NV as of June 2026, with employment types broken down into 92% Full Time, 5% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $51,212 per year, or $24.6 per hour.
Technical Support Representative

Technical Support Representative

Generac

Reno, NV

Full-time

Posted 23 days ago

Generac Power Systems rating

7.0

Company rating: 7.0 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

310th of 433 rated machine equipment manufacturers

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.


Ready to Power a Smarter World with us?


The Technical Support Representative III is responsible for providing technical support to our authorized dealer network including fielding and resolving technical service issues, providing troubleshooting support, and authorizing warranty repairs (including sending parts) under limited supervision and minimal guidance from Supervisor. Assist customers (external and internal) in a variety of questions, requests, and issues. Effectively research, document, track and monitor customers' requests and issues to ensure timely resolution.

Major Responsibilities

  • Answer inbound calls and respond to emails from Dealer Technicians and answers standard to complex questions over the phone, email or in person
  • Provide accurate, timely, and descriptive notes during calls
  • Solve a range of routine to complex problems
  • Document unknown problems
  • Troubleshoot with the dealer technician to resolve increasingly complex issues with the product in the field
  • Gather and prepare documentation regarding product failure and make recommendations
  • Perform on-site troubleshooting, diagnosis, and repair as required
  • Track and analyze product failure trends
  • Instruct new dealer technicians how to navigate Generac's warranty systems and submit claims electronically. Makes decisions on warranty concessions.
  • Mentor less experienced technical service representatives
  • Serve as technical expert for team and escalated calls
  • Advocate for product or document changes

Minimum Job Requirements
Education
Associates Degree or equivalent experience in relevant technical field
3 years related technical experience
Knowledge / Skills / Abilities

  • Strong understanding of basic mechanical and electrical (AC/DC) theory
  • Excellent Customer Service skills
  • Excellent written and verbal communication skills in a professional and technical manner
  • Active listening skills
  • Deep understanding and knowledge of inverter and solar+battery function
  • Ability to remain calm in high- stress situations
  • Strong knowledge of Microsoft office suit
  • Leadership and team competencies
  • Ability to effectively communicate technical concepts, regardless of varying degrees of customers' technical experience
  • Ability to work independently and make decisions in the best interest of the customer and the company
  • Advanced trouble shooting skills with emphasis on creative problem solving
  • Advanced knowledge of system integration and device programming


Office Environment:

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.The employee is regularly required to stand and walk.On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders.The employee must occasionallylift upto 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

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