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Technical Support Manager Jobs in Reno, NV (NOW HIRING)

PositecUSA

Technical Support Specialist

Reno, NV · On-site

The Technical Support Specialist is responsible for providing hands-on technical support to the Kress dealer network, with a strong focus on power tools and outdoor power equipment. This role ...

New

Generac

Technical Support Representative

Reno, NV · On-site

The Technical Support Representative III is responsible for providing technical support to our authorized dealer network including fielding and resolving technical service issues, providing ...

PositecUSA

Robotics Support Specialist

Reno, NV · On-site

This role partners closely with dealer service departments to diagnose issues, support repairs, manage warranty processes, and develop technical expertise across the dealer network. Ready to play a ...

New

Dave & Buster's

Games Support Tech

Reno, NV · On-site

$37K - $46K/yr

They help build, troubleshoot, and repair our games, attractions, and technical equipment while ... SGTs are essential in the training and development of our Support Tech teams. D&B offers a lot of ...

Dave & Buster's, Inc.

Games Support Tech

Reno, NV · On-site

$37K - $46K/yr

They help build, troubleshoot, and repair our games, attractions, and technical equipment while ... SGTs are essential in the training and development of our Support Tech teams. D&B offers a lot of ...

Rubicon Pizza

Support Staff Rubicon Pizza

Truckee, CA · On-site

$16 - $20/hr

... Managing Partner of their own restaurant. Our greatest reward is hearing from our team about how ... Support Staff Requirements and Responsibilities: • Answers the telephone Runs a wait list • ...

Revel Staffing

IT Manager

Reno, NV · On-site

$95K - $125K/hr

Support network, infrastructure, and endpoint performance * Troubleshoot technical issues across ... Experience managing help desk or technical support environments * Knowledge of networking, systems ...

Revel Staffing

IT Manager

Reno, NV · On-site

$100 - $125/hr

Support network, infrastructure, and endpoint performance * Troubleshoot technical issues across ... Experience managing help desk or technical support environments * Knowledge of networking, systems ...

CoreWeave

Technical Deployment Lead

Reno, NV · On-site

$90K - $102K/yr

The Tiger Team, Technical Deployment Lead, will support the expansion of our Data Centers across ... You excel at time management and take full ownership of your projects to meet demanding deadlines.

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Technical Support Manager information

See Reno, NV salary details

$29.4K

$85.7K

$147.1K

How much do technical support manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for technical support manager in Reno, NV is $85,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $103,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Reno, NV?

The most popular types of Technical Support jobs in Reno, NV are:

What are popular job titles related to Technical Support Manager jobs in Reno, NV?

For Technical Support Manager jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Reno, NV look for?

The top searched job categories for Technical Support Manager jobs in Reno, NV are:

What cities near Reno, NV are hiring for Technical Support Manager jobs?

Cities near Reno, NV with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,661 per year, or $41.2 per hour.

Technical Support Specialist

Reno, NV • On-site

PositecUSA
Manufacturing • 201 - 500 employees
Learn more about PositecUSAexternal

Other

Medical, Dental, Vision

Posted 3 days ago

New

Job description

The Technical Support Specialist is responsible for providing hands-on technical support to the Kress dealer network, with a strong focus on power tools and outdoor power equipment. This role partners closely with dealer service departments to diagnose issues, support repairs, explain warranty processes, and develop technical expertise across the dealer network.


Ready to play a critical role in supporting cutting-edge robotic and electrified equipment? As a Technical Support Specialist, you will:

• Provide direct technical support to dealers via phone and email, offering step-by-step guidance to resolve equipment issues.

• Partner closely with dealer service departments to diagnose, repair, and resolve product concerns efficiently.

• Support sales functions when applicable by providing technical product expertise.

• Attempt replication of customer-reported issues using available tools and equipment.

• Verify reported issues through hands-on testing and evaluation.

• Understand when and how to escalate issues to Level 2 technical support when required.

• Maintain accurate documentation of dealer interactions, technical findings, and resolutions.

• Communicate and coordinate effectively with internal departments, including Quality Control, Engineering, and Sales.

• Explain the status of warranty submissions, including claim processing, pre-approvals, and dealer inquiries related to warranty decisions and appeals.

• Complete detailed technical reports for submission to the Quality Control team to support investigation and resolution of product failures.

• Apply independent judgment and problem-solving skills to complete job responsibilities.

• Perform other duties as assigned.


ABOUT YOU

Does this role sound like a match for you? Here's what we're looking for:

• High school diploma, GED, or equivalent required.

• Prior hands-on use of power tools and lawn and garden equipment.

• Background in construction, mechanics, lawn maintenance, or related fields preferred.

• Working knowledge of IoT devices and connected equipment preferred.

• Ability to read and interpret electrical schematics and technical drawings.

• Demonstrated knowledge of technical customer service and basic sales principles.

• Understanding of internet and wireless technology.

• Strong verbal and written communication skills.

• Excellent customer service and relationship-building abilities.

• Ability to work effectively in a team-oriented environment.

• Proficiency in relevant computer applications, including Microsoft Office and Outlook.

• Ability to type at least 45 words per minute.

• Knowledge of basic administrative procedures.

• Minimum of 6 months of customer service experience required.

• Call center experience preferred.


WHAT WE OFFER PERSONALLY & PROFESSIONALLY

At Positec, we're committed to our employees' well-being and professional growth. We offer a range of benefits, ensuring you're supported in your career and personal life:


Healthcare Benefits: You can count on our standard healthcare benefits, including medical, dental, and vision coverage, to keep you and your loved ones healthy.

Work/Life Balance: We get it— finding work-life balance is key. You'll have the option to work from home one day a week, which can help you better balance your professional and personal life.

Education Assistance: Positec is passionate about helping employees reach their full potential. We offer assistance with degree and certification programs to empower your career growth and development.

Professional Development: We promote ongoing learning and growth. Our support includes covering the costs of conferences and webinars that match professional interests.

Disability Coverage: Your well-being is our priority. We provide disability coverage to give you peace of mind during unexpected challenges.

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