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Technical Support Manager Jobs in Reno, NV (NOW HIRING)

Generac

Technical Support Representative

Reno, NV · On-site

The Technical Support Representative III is responsible for providing technical support to our authorized dealer network including fielding and resolving technical service issues, providing ...

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Regional Support Technician

Reno, NV · On-site

$22/hr

Respond to, manage, and resolve assigned IT support tickets in a timely and professional manner. * Provide technical support to employees using both Windows and Macintosh computers. * Troubleshoot ...

Dave & Buster's, Inc.

Games Support Tech

Reno, NV · On-site

$37K - $46K/yr

They help build, troubleshoot, and repair our games, attractions, and technical equipment while ... SGTs are essential in the training and development of our Support Tech teams. D&B offers a lot of ...

Dave & Buster's

Games Support Tech

Reno, NV

$37K - $46K/yr

They help build, troubleshoot, and repair our games, attractions, and technical equipment while ... SGTs are essential in the training and development of our Support Tech teams. D&B offers a lot of ...

Chuck E. Cheese

Technical Manager

Reno, NV · On-site

$17 - $21/hr

This position is known internally as Technical Manager. Technology is at the heart of the Chuck E ... Cheese and Peter Piper Pizza champion play through different attractions to support physical ...

Rubicon Pizza

Support Staff Rubicon Pizza

Truckee, CA · On-site

$16 - $20/hr

... Managing Partner of their own restaurant. Our greatest reward is hearing from our team about how ... Support Staff Requirements and Responsibilities: • Answers the telephone Runs a wait list • ...

Chuck E. Cheese

Technical Manager

Reno, NV · On-site

$15.35 - $18.35/hr

This position is known internally as Technical Manager. Technology is at the heart of the Chuck E ... Cheese and Peter Piper Pizza champion play through different attractions to support physical ...

1 CLICK LOGISTICS

IT Support Technician

Sparks, NV · On-site

$19 - $22/hr

This role supports hardware, software, network, and system related issues while ensuring timely ... technical issues. * Strong organizational skills with the ability to manage multiple tasks and ...

New

Revel Staffing

IT Manager

Reno, NV · On-site

$95K - $125K/hr

Support network, infrastructure, and endpoint performance * Troubleshoot technical issues across ... Experience managing help desk or technical support environments * Knowledge of networking, systems ...

CoreWeave

Technical Deployment Lead

Reno, NV · On-site

$90K - $102K/yr

The Tiger Team, Technical Deployment Lead, will support the expansion of our Data Centers across ... You excel at time management and take full ownership of your projects to meet demanding deadlines.

Socket.dev

Technical Project Manager

Reno, NV · On-site

$120 - $170/hr

Description As the Technical Project Manager at SendCutSend, you will oversee technical projects that improve manufacturing processes, support new equipment and facility expansions, launch new ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Reno, NV

Technical Support Manager information

See Reno, NV salary details

$29.4K

$85.7K

$147.1K

How much do technical support manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for technical support manager in Reno, NV is $85,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $103,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Reno, NV? The most popular types of Technical Support jobs in Reno, NV are:
What are popular job titles related to Technical Support Manager jobs in Reno, NV? For Technical Support Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Reno, NV look for? The top searched job categories for Technical Support Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Technical Support Manager jobs? Cities near Reno, NV with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,661 per year, or $41.2 per hour.

Technical Support Representative

Generac

Reno, NV • On-site

Full-time

Re-posted 13 days ago

Generac Power Systems rating

7.0

Company rating: 7.0 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

351st of 488 rated machine equipment manufacturers

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.


Ready to Power a Smarter World with us?


The Technical Support Representative III is responsible for providing technical support to our authorized dealer network including fielding and resolving technical service issues, providing troubleshooting support, and authorizing warranty repairs (including sending parts) under limited supervision and minimal guidance from Supervisor. Assist customers (external and internal) in a variety of questions, requests, and issues. Effectively research, document, track and monitor customers' requests and issues to ensure timely resolution.

Major Responsibilities

  • Answer inbound calls and respond to emails from Dealer Technicians and answers standard to complex questions over the phone, email or in person
  • Provide accurate, timely, and descriptive notes during calls
  • Solve a range of routine to complex problems
  • Document unknown problems
  • Troubleshoot with the dealer technician to resolve increasingly complex issues with the product in the field
  • Gather and prepare documentation regarding product failure and make recommendations
  • Perform on-site troubleshooting, diagnosis, and repair as required
  • Track and analyze product failure trends
  • Instruct new dealer technicians how to navigate Generac's warranty systems and submit claims electronically. Makes decisions on warranty concessions.
  • Mentor less experienced technical service representatives
  • Serve as technical expert for team and escalated calls
  • Advocate for product or document changes

Minimum Job Requirements
Education
Associates Degree or equivalent experience in relevant technical field
3 years related technical experience
Knowledge / Skills / Abilities

  • Strong understanding of basic mechanical and electrical (AC/DC) theory
  • Excellent Customer Service skills
  • Excellent written and verbal communication skills in a professional and technical manner
  • Active listening skills
  • Deep understanding and knowledge of inverter and solar+battery function
  • Ability to remain calm in high- stress situations
  • Strong knowledge of Microsoft office suit
  • Leadership and team competencies
  • Ability to effectively communicate technical concepts, regardless of varying degrees of customers' technical experience
  • Ability to work independently and make decisions in the best interest of the customer and the company
  • Advanced trouble shooting skills with emphasis on creative problem solving
  • Advanced knowledge of system integration and device programming


Office Environment:

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls.The employee is regularly required to stand and walk.On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders.The employee must occasionallylift upto 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

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