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Technical Support Manager Jobs in Reno, NV (NOW HIRING)

Amperesand

Senior NPI Technical Program Manager

Reno, NV · On-site

Support engineering and manufacturing development activities by contributing technical expertise to ... Support change management by coordinating ECOs, configuration control, and ensuring synchronization ...

Panasonic

Technical Writing Supervisor

Sparks, NV · On-site

The Technical Writing Supervisor's time is spent overseeing the design, implementation or delivery ... health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support ...

McCarl's Technical Services

Senior Process Engineer

Reno, NV · On-site

$103K - $134K/yr

Provide technical support for construction or operating sites, as needed. * Monitor and report as ... Perform other duties as assigned by manager/supervisor. Qualifications: * Bachelor of Science ...

McCarl's Technical Services

Senior Process Engineer

Reno, NV · On-site

$103K - $134K/yr

Provide technical support for construction or operating sites, as needed. * Monitor and report as ... Perform other duties as assigned by manager/supervisor. Qualifications: * Bachelor of Science ...

McCarl's Technical Services

Senior Process Engineer

Reno, NV · On-site

$103K - $134K/yr

Provide technical support for construction or operating sites, as needed.Monitor and report as ... Perform other duties as assigned by manager/supervisor.Qualifications:Bachelor of Science degree in ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Reno, NV

Technical Support Manager information

See Reno, NV salary details

$29.4K

$85.7K

$147.1K

How much do technical support manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for technical support manager in Reno, NV is $85,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $103,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Reno, NV? The most popular types of Technical Support jobs in Reno, NV are:
What are popular job titles related to Technical Support Manager jobs in Reno, NV? For Technical Support Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Reno, NV look for? The top searched job categories for Technical Support Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Technical Support Manager jobs? Cities near Reno, NV with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,661 per year, or $41.2 per hour.

Senior NPI Technical Program Manager

Amperesand

Reno, NV • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Company Overview
Amperesand is reinventing how the world powers its most critical systems.
We are facing a once-in-a-generation opportunity for infrastructure disruption. Electricity demand is skyrocketing, driven by AI factories, electric vehicles, and modern industrial growth. Energy supply is shifting to incorporate a more diverse mix of resources - including solar, gas, and batteries - at a massive scale.
And yet the power infrastructure behind our latest mega-projects hasn't meaningfully changed in nearly 100 years. Supply chains for today's infrastructure equipment can't match the pace and sophistication of critical energy projects. Amperesand is building hardware and software that rewrites this broken power infrastructure playbook to support a new era of energy abundance.
We've built a new class of intelligent, software-defined power infrastructure products leveraging a decade of advanced medium voltage Solid State Transformer research that's now ready for commercial deployment.
Our products and solutions go far beyond the capabilities of traditional electrical equipment. We make power systems that are faster to deploy, dramatically smaller and more efficient, and capable of supporting modern, dynamic energy needs for tomorrow's most demanding energy consumers.
Scalable in-house advanced manufacturing capability is our foundation for meeting timeline and quality expectation to serve infrastructure customers around the world.
Amperesand is led by breakthrough energy hardware development veterans and funded by top tier investors who share our vision of building a category-defining energy technology company.
With hubs in San Francisco, Reno, and Singapore, our global team is laser focused on building foundational technology to solve the most pressing problems in power infrastructure at scale.
Join us in building the power foundation of the future!
Role Summary
As a Senior NPI Technical Program Manager, you will lead the transition of innovative Solid State Transformer systems from design into scalable manufacturing. You'll drive build readiness, validate MBOMs and factory systems, and partner across engineering, supply chain, quality, and operations to ensure smooth, high-quality product launches. This role blends hands-on technical problem solving with cross-functional leadership. You will refine NPI processes, reduce costs, manage risks, and ensure scalability while shaping products that accelerate electrification in critical industries.
Responsibilities
  • Lead the end-to-end NPI process, defining and driving the master build schedule (EVT, DVT, PVT, and ramp) with clear entry/exit criteria and alignment across all stakeholders.
  • Support engineering and manufacturing development activities by contributing technical expertise to NPI builds and product readiness.
  • Collaborate with cross-functional teams - engineering, product development, supply chain, manufacturing, quality, and operations - to achieve program milestones.
  • Partner with Engineering and Operations to finalize and confirm MBOM accuracy, ensuring alignment between design, configuration, and factory readiness.
  • Coordinate with Manufacturing teams to test and verify factory systems (ERP, MRP, MES) prior to production launch.
  • Establish and track key NPI metrics (yield, cycle time, first-pass success, defect rates) to measure readiness and drive improvements.
  • Provide clear, consistent communication of build status, risks, and technical updates to technical and non-technical stakeholders.
  • Collaborate with Quality teams to develop and validate test strategies, reliability plans, and qualification activities, ensuring compliance with internal standards, regulatory bodies, and customer certifications.
  • Support change management by coordinating ECOs, configuration control, and ensuring synchronization between design and production systems.
  • Drive design-for-manufacturability (DFM/DFA) by creating feedback loops between engineering and production teams.
  • Partner with global operations and suppliers to ensure capacity, material readiness, and logistics alignment for high-volume ramp.
  • Ensure material availability for all build cycles by coordinating with supply chain teams, monitoring quality, and escalating risks.
  • Contribute to cost reduction and process improvement initiatives by identifying yield improvement opportunities and collaborating on cost optimization strategies.
  • Identify and escalate program risks with mitigation plans, while leading cross-functional risk reviews and scenario planning.
  • Manage and resolve excess and obsolete (E&O) material issues during early product phases.
  • Lead post-mortem reviews and lessons learned after each build or launch, embedding improvements into Amperesand's NPI framework.
  • Mentor junior engineers and program managers in NPI best practices to foster a culture of execution excellence.

Qualifications
  • Bachelor's degree (or higher) in Electrical Engineering, Mechanical Engineering, Manufacturing Engineering, or related technical field.
  • 7+ years of experience in engineering roles (manufacturing, test, product development, or NPI) with program execution experience in complex product environments.
  • Proven ability to collaborate across engineering, supply chain, and manufacturing teams to drive successful product builds and resolve technical challenges.
  • Strong communication skills with the ability to clearly document and present technical findings, build status, and risk assessments.
  • Experience working with electrical systems, power electronics, or similar hardware products in production settings.
  • Demonstrated ability to troubleshoot issues, adapt to evolving program requirements, and manage multiple tasks in fast-paced environments.
  • Familiarity with product qualification and reliability testing processes.
  • Excellent written and verbal communication skills in English.

Please note: This role requires working on-site 5 days a week. We do not offer hybrid or remote options.
Reno Pay Range
$160,000-$180,000 USD
Pay Disclosure & Benefits
Compensation will be determined based on experience, location, and other factors permitted by law.
The benefits outlined below apply exclusively to employees located in the United States.
  • Competitive Salary + Incentive Stock Options
  • Medical, vision, and dental benefits for employees and their dependents, effective from the start of hire
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • 401k retirement savings plan through Empower
  • Employees receive paid time off (PTO), paid sick days, and paid company holidays
  • Commuter Benefits
  • 100% paid maternal leave (12 weeks) and paternal leave (6 weeks)

Singapore-based employees receive benefits in accordance with local government provisions.
Equal Employment Opportunity
Amperesand is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Amperesand is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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