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Technical Support Manager Jobs in Reno, NV (NOW HIRING)

McCarl's Technical Services

Senior Electrical Engineer

Reno, NV · On-site

$107K - $139K/yr

Manage the creation of electrical and control deliverables (single line diagrams, lighting plans ... Provides technical support on construction or operating sites, as needed.Work on multiple projects ...

MNCP Staffing

Technical Writer

Reno, NV · On-site

Provide technical writing and content management support for creating and maintaining project management-related policies, procedures, manuals, white papers, presentations, and other documentation as ...

Qualus

Technical Writer

Reno, NV · On-site

Position Overview Power your future with Qualus as a Technical Writer in our Program Management department. The Technical Writer supports the successful delivery of electrical utility capital and ...

Panasonic

Technical Writing Supervisor

Sparks, NV · On-site

The Technical Writing Supervisor's time is spent overseeing the design, implementation or delivery ... health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Reno, NV

Technical Support Manager information

See Reno, NV salary details

$29.4K

$85.7K

$147.1K

How much do technical support manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for technical support manager in Reno, NV is $85,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $103,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

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The most popular types of Technical Support jobs in Reno, NV are:

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For Technical Support Manager jobs in Reno, NV, the most frequently searched job titles are:

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What cities near Reno, NV are hiring for Technical Support Manager jobs?

Cities near Reno, NV with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,661 per year, or $41.2 per hour.

Senior Electrical Engineer

Reno, NV • On-site

McCarl's Technical Services
See more jobs at McCarl's Technical Servicesexternal

$107K - $139K/yr

Full-time

Re-posted 21 days ago

Job description

General Purpose:
The Senior Electrical Engineer is responsible for leading the electrical engineering and design of heavy industrial projects across the power, chemical, metals, and oil & gas sectors. The Senior Electrical Engineer ensures engineering deliverables are technically sound, consistent with established standards, and aligned with project schedule, cost, and MTS standards for safety, quality, and efficiency. Sr. Electrical Engineers may individually contribute to a project or may be asked to lead a team of engineers and designers on a project basis.
Essential Duties and Responsibilities:
  • Manage the creation of electrical and control deliverables (single line diagrams, lighting plans, panel layout drawings, I/O list, cause & effect matrix, etc.).
  • Review and advise on P&ID design as it relates to electrical and control discipline items.
  • Working knowledge of HMI, SCADA, DCS, PLCs, and ladder logic in modern and legacy systems.
  • Effective cross-discipline and cross-department communication and coordination.
  • Advise on design principles and standards.
  • Provide technical oversight, mentorship, and peer review to engineering staff.
  • Provides technical support on construction or operating sites, as needed.
  • Work on multiple projects on a continuous basis.
  • Ability to safely visit sites to walk down scope and meet with internal and external stakeholders.
  • Provide cost estimating support for electrical/instrumentation proposals (hours, quantities, etc.).
  • Participate in the recruitment, selection, onboarding, and professional development of team personnel.
  • Monitor and report weekly on the status of current design projects.
  • Communicates technical information effectively with clients, subcontractors, and vendors.
  • Effectively communicate and project the principles of the Talent Advantaged Roadmap.
  • Perform other duties as assigned by manager/supervisor.

Qualifications:
  • Bachelor's degree in Electrical Engineering or related discipline with 8+ years of experience in heavy industry design and construction.
  • Professional Engineer license is preferred.
  • Display a working knowledge of industry standard design practices and phased engineering delivery.
  • Understanding of design codes and standards (ATEX, UL, IEEE, ASCE, ACI, AISC, IBC, NEC, NFPA, etc.) and industry best practices.
  • Demonstrate effective interpersonal skills with all levels in the company.
  • Ability to effectively communicate technical information.
  • Ability to attain and promote good customer relationships (both internal and external).
  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
  • Basic computer skills in Microsoft Word with intermediate skills in Excel and Outlook.
  • Ability to safely visit sites to walk down scope and meet with internal and external stakeholders.
  • Possess (or ability to obtain) OSHA 30.

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