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Technical Support Manager Jobs in Reno, NV (NOW HIRING)

Send Cut Send LLC

Technical Project Manager

Reno, NV · On-site

$114K - $145K/yr

Job Type Full-time Description As the Technical Project Manager at SendCutSend, you will oversee technical projects that improve manufacturing processes, support new equipment and facility expansions ...

SendCutSend Inc

Technical Project Manager

Reno, NV · On-site

$114K - $145K/yr

Description As the Technical Project Manager at SendCutSend, you will oversee technical projects that improve manufacturing processes, support new equipment and facility expansions, launch new ...

Sierra Nevada Corporation

Executive IT Support

Sparks, NV · On-site

$22 - $30.25/hr

... technical support to executive leadership. The role involves troubleshooting and resolving IT ... • Manage and troubleshoot mobile devices, laptops, desktops, and other peripheral devices. • ...

The Home Depot

Senior Technical Program Manager

Reno, NV · Remote

$112K - $168K/yr

About us Johnson Controls, a global leader in thermal management, mission-critical building systems ... Support root cause analysis for compliance deviations and help implement long-term corrective ...

New

Amperesand

Senior NPI Technical Program Manager

Reno, NV · On-site

Support engineering and manufacturing development activities by contributing technical expertise to ... Support change management by coordinating ECOs, configuration control, and ensuring synchronization ...

Progressive Gaming

Technical Accounting Manager

Reno, NV · Hybrid

$125K - $135K/yr

Overview As a Manager in Technical Accounting, you will be part of a centralized, global technical accounting team supporting IGT's corporate organization across all business segments and geographic ...

IGT

Technical Accounting Manager

Reno, NV · Hybrid

$125K - $135K/yr

Overview As a Manager in Technical Accounting, you will be part of a centralized, global technical accounting team supporting IGT's corporate organization across all business segments and geographic ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Reno, NV

Technical Support Manager information

See Reno, NV salary details

$29.4K

$85.7K

$147.1K

How much do technical support manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for technical support manager in Reno, NV is $85,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $103,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Reno, NV? The most popular types of Technical Support jobs in Reno, NV are:
What are popular job titles related to Technical Support Manager jobs in Reno, NV? For Technical Support Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Reno, NV look for? The top searched job categories for Technical Support Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Technical Support Manager jobs? Cities near Reno, NV with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,661 per year, or $41.2 per hour.

Technical Project Manager

Send Cut Send LLC

Reno, NV • On-site

$114K - $145K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Job Type
Full-time
Description
As the Technical Project Manager at SendCutSend, you will oversee technical projects that improve manufacturing processes, support new equipment and facility expansions, launch new services, and drive operational efficiencies. You will coordinate cross functional teams, manage project schedules, budgets, and risks, and ensure projects are successfully executed while supporting the company's continued growth and innovation. This role requires a highly organized, technically minded professional who thrives in a fast paced manufacturing environment, effectively balances multiple priorities, and keeps stakeholders aligned throughout the project lifecycle.
Why SendCutSend?
SendCutSend is an on-demand manufacturing company specializing in custom sheet metal and CNC machining. We serve more than 150,000 engineers, fabricators, and businesses across the U.S. and Canada. We operate out of five facilities located in Nevada, Kentucky, and Texas.
Our business is built on reliability, accountability, quality, and constant improvement. Everyone here plays a real role in our success. We value people who are collaborative, innovative, and committed to detailed high-quality work. We're scaling fast and building the future of manufacturing. If you're excited to join the team and grow with us, we want to hear from you!
What you'll do
  • Lead projects from start to finish, ensuring they're delivered on time and within budget
  • Work closely with stakeholders to define project goals, scope, and timelines
  • Monitor project progress, spot potential roadblocks,
  • Coordinate communication across departments, facilitate project meetings, and provide regular project updates to keep stakeholders aligned throughout each project. Develop and maintain detailed project documentation, including plans, schedules, budgets, and reports
  • Collaborate with leadership to prioritize projects based on company goals
  • Use project management tools to track and report project performance
  • Engage with vendors and contractors, review vendor quotes and scopes of work, and provide recommendations to stakeholders during project planning.
  • Projects will range from planning the opening of new 150k sqft manufacturing facilities, installation of new equipment, new SendCutSend services, new manufacturing processes, and efforts to increase efficiencies

Minimum Qualifications
  • Bachelor's degree in Business, Manufacturing Engineering, Mechanical Engineering, Industrial Engineering, Project Management, or related field preferred
  • Manufacturing experience is a must
  • 5-7 years of hands-on project management experience
  • Experience managing projects within a manufacturing environment
  • Proven track record of managing projects in a fast-paced setting
  • Strong organizational skills and ability to manage time effectively
  • Excellent communication skills, both written and verbal
  • Proficiency with project management software and productivity tools (e.g. Google Suite, MS Project, MS Office)
  • Familiarity with quality standards such as ISO 9001:2015, Six Sigma, and Lean Manufacturing
  • Ability to juggle projects while prioritizing and meeting deadlines
  • Problem-solving mindset with a knack for finding proactive solutions
  • Familiarity with ERP systems, manufacturing operations, facilities, compliance, and cross functional collaboration with engineering and software teams

Preferred Qualifications
  • PMP certification is preferred
  • Experience in permitting with respect to industrial/commercial manufacturing buildings is a plus
  • Experience managing capital projects, equipment installations, facility expansions, or new manufacturing process implementations
  • Experience working with cross functional teams including Engineering, Operations, Facilities, IT, and Product Development

Essential Physical Requirements
  • Ability to move throughout office and manufacturing environments for extended periods
  • Ability to use a computer and other standard office equipment for extended periods
  • Ability to stand, walk, bend, and climb stairs while conducting shop floor reviews
  • Ability to visually inspect equipment, materials, and processes to assess quality and safety
  • Ability to occasionally lift up to 25 pounds
  • Ability to work in environments with noise, moving equipment, temperature variation, and industrial hazards while following safety protocols

Work Environment
  • This role works across office and manufacturing environments and requires regular presence on the shop floor
  • Use of required personal protective equipment (PPE) when in manufacturing areas
  • Exposure to noise, moving machinery, and metal materials
  • Occasional travel to company facilities to support projects and product launches
  • Fast-paced, collaborative environment working across multiple teams and locations

Benefits:
  • Health, Vision & Dental Insurance
  • 401(k) match up to 4%
  • Paid time off
  • 6 Company-Paid Holidays
  • Tuition Reimbursement
  • Paid Parental Leave
  • Short-Term Disability
  • Lunch Provided Daily
  • Safety Shoe Voucher
  • Employee Discounts!
  • Flexible Schedule for Work/Life Balance

Salary Description
$114,000- $145,000/annually

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