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Senior Saas Support Jobs (NOW HIRING)

Fluidra's looking for a Sr. Manager, SaaS Sales, to join our team! This role is remote and can sit ... Partner with Marketing, Product, and Commercial teams to support business growth and customer ...

As a leading software-as-a-service (SaaS) provider, Dilitrust is a global company dedicated to ... We proudly support 2,400 customers in 64 countries, with 80% of our clientele comprising listed ...

Customer Success Manager

Houston, TX · On-site +1

$115K/yr

Senior Director, Global Channel Partnerships & Customer Success Location: Remote Travel: Up to 25 ... Technical aptitude and experience in SaaS support. * Excellent written and verbal communication ...

Customer Success Manager

Houston, TX · On-site

$85K - $115K/yr

Senior Director, Global Channel Partnerships & Customer Success Location: Remote Travel: Up to 25 ... Technical aptitude and experience in SaaS support. * Excellent written and verbal communication ...

Be Seen First

... SaaS support, help desk, events, retail, or hospitality backgrounds are all relevant ... This progression prepares individuals for senior production or managerial roles with expertise in ...

UT · On-site

... our SaaS ERP platform. This role focuses on coaching, performance management, metrics-driven ... Interact with all levels of the customer support organization from Senior Management to Customer ...

Senior Support Engineer Team: Global Services & Delivery Location: [Remote / Hybrid - specify ... SaaS and identity environments. This role sits at the technical center of how we deliver support. I ...

Customer Success Manager

Houston, TX · On-site +1

$85K - $115K/yr

Senior Director, Global Channel Partnerships & Customer Success Location: Remote Travel: Up to 25 ... Technical aptitude and experience in SaaS support. * Excellent written and verbal communication ...

Customer Success Manager

Houston, TX · On-site

$85K - $115K/yr

Senior Director, Global Channel Partnerships & Customer Success Location: Remote Travel: Up to 25 ... Technical aptitude and experience in SaaS support. * Excellent written and verbal communication ...

Showing results 41-60

Senior Saas Support information

See salary details

$25K

$80.3K

$163.5K

How much do senior saas support jobs pay per year?

As of Aug 14, 2026, the average yearly pay for senior saas support in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Saas Support vs Customer Success Manager?

AspectSenior Saas SupportCustomer Success Manager
Primary FocusTechnical support and issue resolutionCustomer retention and relationship management
Required SkillsTechnical knowledge, troubleshooting, product expertiseCommunication, relationship building, strategic planning
Work EnvironmentSupport teams, technical departmentsAccount management, client-facing roles
CertificationsTechnical certifications (e.g., ITIL, product-specific)Customer success or account management certifications

While both roles serve SaaS clients, Senior Saas Support primarily handles technical issues and troubleshooting, whereas Customer Success Managers focus on building long-term client relationships and ensuring customer satisfaction. Understanding these differences helps in choosing the right career path or hiring the appropriate role for your organization.

What cities are hiring for Senior Saas Support jobs?

Cities with the most Senior Saas Support job openings:

What are the most commonly searched types of Saas Support jobs?

The most popular types of Saas Support jobs are:

What states have the most Senior Saas Support jobs?

States with the most job openings for Senior Saas Support jobs include:

Infographic showing various Senior Saas Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.

Senior Staff SaaS Security Architect

State Street Global Advisors

Clifton, NJ

$120K - $202K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago


Job description

Senior Staff SaaS Security Engineer

We are looking for a Senior Staff SaaS Security Engineer reporting within the Defensive Engineering leadership team in Global Cyber Security (GCS). You will lead the deployment, integration, and operationalization of SaaS security platforms and controls, enabling visibility, governance, and protection across the enterprise SaaS ecosystem.

Why this role is important to us

The team you will be joining is part of the Defensive Engineering, in Global CyberSecurity, a function that is critical to the company's cybersecurity strategy. As enterprise adoption of SaaS applications and AI-enabled services continues to grow, this role will help ensure these platforms are securely deployed, continuously monitored, and protected against evolving SaaS-to-SaaS, identity-based, and agent-to-SaaS threats.

What you will be responsible for

As a Senior Staff SaaS Security Engineer, you will:

  • Lead the deployment, integration, and operationalization of SaaS Security Posture Management (SSPM), SaaS threat protection, and governance capabilities across enterprise SaaS platforms.
  • Partner with application owners, platform teams, and security stakeholders to onboard SaaS applications, implement security controls, and drive remediation of identified risks.
  • Design and maintain SaaS security integrations, API-based telemetry collection, and automation workflows to provide continuous visibility into SaaS security posture and threats.
  • Develop and maintain SaaS security standards, architecture documentation, operational procedures, and implementation guidelines.
  • Track and report key SaaS security metrics, including application coverage, posture findings, threat exposure, and remediation progress.

What we value

These skills will help you succeed in this role:

  • Hands-on experience with SSPM, CASB, SaaS security, or SaaS threat protection platforms such as Obsidian Security.
  • Strong understanding of SaaS-to-SaaS, identity-to-SaaS, and agent-to-SaaS threats, including account takeover, OAuth abuse, privilege escalation, data exposure, and unauthorized application access.
  • Experience onboarding enterprise SaaS applications and implementing security controls through APIs, automation, and governance frameworks.
  • Strong knowledge of OAuth, OpenID Connect (OIDC), SAML/SSO, API permission models, and modern SaaS security architectures.
  • Strong analytical, problem-solving, automation, and scripting skills.

Education & Preferred Qualifications

  • Bachelor's degree in Computer Science, Information Security, or a related field, or equivalent practical experience.
  • 8+ years of experience in information security with a focus on SaaS security, cloud security, identity security, or platform security.
  • 5+ years of hands-on experience with SSPM, CASB, SaaS threat protection, or related security technologies.
  • Experience working in financial services or other highly regulated industries preferred.
  • Relevant cloud or information security certifications (e.g., CISSP, CCSP, AWS/Azure Security) preferred.

Additional Requirements

  • Experience securing enterprise SaaS ecosystems and managing application risk at scale.
  • Experience working with modern SaaS platforms, APIs, automation frameworks, and cloud-native security technologies.
  • Knowledge of emerging AI and agentic technologies and their impact on SaaS security is a plus.

Work Requirement

  • Hybrid work model in accordance with company policy.
  • Ability to collaborate effectively with global teams across multiple time zones.
  • Standard business hours with flexibility to support critical incidents and deployments when required.

Salary Range:

$120,000 - $202,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.