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Crm Support Analyst Jobs (NOW HIRING)

Starz

CRM Analyst

Santa Monica, CA · On-site

$80K - $90K/yr

The CRM Analyst will support STARZ's direct-to-consumer growth through data-driven campaign insights and flawless execution. This role will focus on analyzing customer behavior, optimizing ...

The Mathworks

Senior CRM Analyst

Natick, MA · On-site

$105K - $164K/yr

As a Senior CRM Analyst - Sales, you will play a key role in shaping and evolving MathWorks' Salesforce-based CRM ecosystem in support of Sales, Marketing, and Customer Success. You will be part of a ...

Ten Group

CRM Manager

New York, NY · On-site

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the ... supported by regular performance analysis and clear communication of insights back to the business.

Vantage Recruiting

CRM Manager

Birmingham, AL · On-site

Partner with Power BI and data specialists to support centralized reporting and analytics ... Promote CRM best practices and support organization-wide adoption by working with CRM users and ...

Vector Solutions

CRM Analytics Engineer

Tampa, FL · On-site

Working within Salesforce and CRM Analytics (CRMA), you will support the datasets, dashboards, and reporting that Sales, Marketing, and Customer Success rely on to measure performance and make data ...

Diptyque

CRM Manager

New York, NY · On-site

This role reports to the CRM Director and partners closely with the CRM Manager, Insights & Analytics, the Ecommerce and Digital team, Marketing team, and Sales team. The ideal candidate is both a ...

A.W. Chesterton Company

CRM Platform Owner

Groveland, MA · On-site

... Analytics • Design and maintain CRM dashboards, reports, and views that support pipeline visibility, forecasting, and performance tracking • Ensure CRM delivers accurate, timely, and actionable ...

Richemont

CRM Manager

New York, NY · On-site

POSITION SUMMARY The CRM Manager reports to the Head of Marketing & Communications and leads the ... Develop an Analytics roadmap to support business performance (including Retail, digital and e ...

Diptyque

CRM Manager

New York, NY · On-site

This role reports to the CRM Director and partners closely with the CRM Manager, Insights & Analytics, the Ecommerce and Digital team, Marketing team, and Sales team. The ideal candidate is both a ...

DAZN

CRM Manager

Manhattan, NY · On-site

$90K - $110K/yr

Collaborate with content, product, design, and analytics teams to deliver aligned CRM output. * Contribute to testing, automation, and continuous improvement of CRM activity. * Support CRM planning ...

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Crm Support Analyst information

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How much do crm support analyst jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for crm support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are some typical challenges a CRM support analyst faces when handling user requests, and how can these be managed effectively?

CRM Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user requests, and balancing conflicting priorities from different departments. Effective management involves prioritizing tickets based on urgency, maintaining clear communication with users about resolution timelines, and collaborating closely with IT and business teams to resolve underlying system issues. Proactively documenting solutions and staying updated on CRM platform updates can also help streamline support and improve user satisfaction.

What is a CRM support analyst?

A CRM Support Analyst is a professional responsible for maintaining and troubleshooting Customer Relationship Management (CRM) software within an organization. They assist users with technical issues, provide training, and ensure the CRM system is functioning optimally to support business operations. The role often involves collaborating with IT and business teams to implement system updates, manage data integrity, and customize CRM features to meet organizational needs. CRM Support Analysts play a key role in helping organizations maximize the value of their CRM investments and improve customer interactions.

What are the key skills and qualifications needed to thrive as a CRM support analyst, and why are they important?

To thrive as a CRM Support Analyst, you need a solid understanding of customer relationship management systems, data analysis, and troubleshooting, usually supported by a degree in IT, business, or a related field. Familiarity with leading CRM platforms like Salesforce or Microsoft Dynamics, as well as certifications such as Salesforce Administrator or Microsoft Certified: Dynamics 365 Fundamentals, is often required. Strong communication skills, problem-solving abilities, and customer-oriented mindset are essential soft skills for this role. These combined skills enable effective resolution of user issues, ensure smooth CRM operations, and contribute to overall customer satisfaction and business efficiency.
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Crm Support Analyst jobs near you
Infographic showing various Crm Support Analyst job openings in the United States as of July 2026, with employment types broken down into 4% Locum Tenens, 85% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

CRM Analyst

Starz

Santa Monica, CA • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Job Description

The CRM Analyst will support STARZ's direct-to-consumer growth through data-driven campaign insights and flawless execution. This role will focus on analyzing customer behavior, optimizing performance of lifecycle marketing campaigns, and supporting offers and promotions that drive subscriber engagement and retention. The ideal candidate is equal parts analytical and operational - comfortable working in CRM platforms to help build, QA, and report on campaigns, while also bringing a sharp eye to the data.

Key Responsibilities

  • Partner with CRM agency to build and launch campaigns within the marketing automation platform (e.g., Braze), including setting up segments, content blocks, and delivery logic.
  • Use HTML/CSS knowledge to troubleshoot and edit email templates and ensure consistent rendering across devices and platforms.
  • QA CRM campaigns across channels to ensure correct audience, creative, links, offer copy, and personalization before deployment.
  • Analyze CRM campaign performance (email, push, in-app, SMS) and provide actionable insights to optimize engagement, conversion, and retention.
  • Monitor and report on promotional offer performance across lifecycle touchpoints-acquisition, winback, retention, and upsell.
  • Collaborate on segmentation strategies that power personalized journeys and promotional targeting.
  • Evaluate A/B and multivariate tests to understand offer performance and audience responsiveness.
  • Work with Product and Engineering teams to support targeting logic, campaign setup, and data flow integrity across platforms.
  • Support the business in identifying behavioral triggers and cohorts that inform new promotional tactics and lifecycle communications.


Qualifications

  • Bachelor's degree in Marketing, Business, Analytics, or a related field.
  • 2-4 years of experience in CRM, marketing analytics, or customer insights-preferably in subscription, streaming, or media environments.
  • Working knowledge of HTML and CSS for email
  • Meticulous attention to detail with experience QAing campaigns across devices and platforms.
  • Hands-on experience with CRM and marketing automation platforms (Leanplum/CleverTap, Braze, etc).
  • Strong proficiency in SQL and Excel; experience with data visualization tools like Tableau or Looker preferred.
  • Comfortable navigating large datasets and distilling complex findings into simple, strategic recommendations.
  • Experience with offer strategy, testing frameworks, and performance evaluation a strong plus.
  • Excellent collaboration and communication skills, with a proactive and problem-solving mindset.
  • Passion for entertainment, storytelling, and customer-centric marketing.


Compensation

$80,000 - $90,000

About STARZ

STARZ (NASDAQ: STRZ) is the leading premium entertainment destination for women and underrepresented audiences, and home to some of the most popular franchises and series on television. STARZ offers a robust programming mix for discerning adult audiences, including boundary-breaking originals and an expansive lineup of blockbuster movies, and is embodied by its brand positioning "We're All Adults Here." Complementary to any platform or service, STARZ is available across a wide range of digital OTT platforms and multichannel video distributors and is a bundling partner of choice. STARZ is powered by an industry-leading advanced technology, data analytics and digital infrastructure and the highly rated and first-of-its-kind STARZ app.

Our Benefits

  • Full Coverage - Medical, Vision, and Dental
  • Annual discretionary bonus and merit increase
  • Work/Life Balance - generous sick days, vacation days, holidays, and wellness days
  • 401(k) company matching
  • Tuition Reimbursement (up to graduate degree)

EEO Statement

Starz is an equal employment opportunity employer.All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws.In addition, Starz will provide reasonable accommodations for qualified individuals with disabilities. Starz will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and federal law.

Starz logo

About Starz

Sourced by ZipRecruiter

Industry

Arts, entertainment, and recreation

Company size

501 - 1,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1994

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