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Crm Support Analyst Jobs (NOW HIRING)

Baltimore Orioles

CRM Analyst

Baltimore, MD · On-site

$65K - $75K/yr

Support Fan Engagement and Revenue Operations * Serve as the primary business owner and first line of support for the CRM system, including configuration, data quality, user access, training, and day ...

Peraton

CRM Support Specialist

$80K - $128K/yr

Responsibilities The CRM Help Desk / Support Specialist will manage the case queue within an enterprise Salesforce CRM platform, triaging and responding to customer support requests in a timely ...

Software Guidance & Assistance

CRM Analyst

Orlando, FL · On-site

Software Guidance & Assistance, Inc., (SGA), is searching for a CRM Analyst for a CONTRACT assignment with one of our premier Hospitality clients in Orlando, NY . This role is 100% Remote Job Summary ...

New

David Yurman

Senior Analyst, CRM

New York, NY · On-site

Support A/B testing, cohort analysis, predictive modeling, and customer LTV forecasting. * Work closely with CRM, Retail and Customer care to measure effectiveness of CRM loyalty campaigns and ...

Holley Performance

CRM Manager

Bowling Green, KY · On-site

Position Summary The CRM Manager supports Holley's Customer 360 vision by executing the hands on work required to build, maintain, and optimize CRM programs in HubSpot. This role focuses on daily ...

Salas O'Brien

CRM Coordinator

$24 - $26/hr

Provide day-to-day CRM support, troubleshooting, and guidance to users. * Develop and deliver user ... Strong attention to detail and analytical skills. * Proficiency with Microsoft Excel; experience ...

Mondo

Manager, CRM

Atlanta, GA · On-site

$105K - $115K/yr

Collaborate with analytics teams to measure campaign performance and incremental revenue impact. * Present CRM performance insights and recommendations to cross-functional stakeholders. * Support ...

TEKsystems

CRM Administrator

Overland Park, KS · Hybrid

$43.27 - $57.70/hr

This role will be responsible for CRM administration, reporting and analytics, user support, onboarding, process improvement, and systems optimization. The ideal candidate will possess strong CRM ...

ALICE + OLIVIA

CRM Specialist

Manhattan, NY · On-site +1

$75K - $85K/yr

As the CRM Specialist, you will support and execute the company's CRM strategy across Email and SMS ... other analytics tools to evaluate performance, understand attribution, identify customer and ...

9Rooftops

CRM Manager

Pittsburgh, PA · Hybrid

$70K/yr

9Rooftops is seeking a CRM Manager to support CRM and email marketing initiatives across a portfolio of national and regional clients. This role is ideal for a hands-on CRM professional who enjoys ...

9Rooftops

CRM Manager

Pittsburgh, PA · Hybrid

$70K/yr

9Rooftops is seeking a CRM Manager to support CRM and email marketing initiatives across a portfolio of national and regional clients. This role is ideal for a hands-on CRM professional who enjoys ...

Champion Home Builders

CRM Administrator

San Antonio, TX · Hybrid

$45K - $55K/yr

As part of our operations and sales support team, you'll manage, maintain, and optimize our Zoho CR ... Strong analytical and troubleshooting skills * Excellent written and verbal communication abilities

Champion Homes

CRM Administrator

San Antonio, TX · On-site

$45K - $55K/yr

As part of our operations and sales support team, you'll manage, maintain, and optimize our Zoho CR ... Strong analytical and troubleshooting skillsExcellent written and verbal communication ...

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How much do crm support analyst jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for crm support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is a CRM support analyst?

A CRM Support Analyst is a professional responsible for maintaining and troubleshooting Customer Relationship Management (CRM) software within an organization. They assist users with technical issues, provide training, and ensure the CRM system is functioning optimally to support business operations. The role often involves collaborating with IT and business teams to implement system updates, manage data integrity, and customize CRM features to meet organizational needs. CRM Support Analysts play a key role in helping organizations maximize the value of their CRM investments and improve customer interactions.

What are the key skills and qualifications needed to thrive as a CRM support analyst, and why are they important?

To thrive as a CRM Support Analyst, you need a solid understanding of customer relationship management systems, data analysis, and troubleshooting, usually supported by a degree in IT, business, or a related field. Familiarity with leading CRM platforms like Salesforce or Microsoft Dynamics, as well as certifications such as Salesforce Administrator or Microsoft Certified: Dynamics 365 Fundamentals, is often required. Strong communication skills, problem-solving abilities, and customer-oriented mindset are essential soft skills for this role. These combined skills enable effective resolution of user issues, ensure smooth CRM operations, and contribute to overall customer satisfaction and business efficiency.

What are some typical challenges a CRM support analyst faces when handling user requests, and how can these be managed effectively?

CRM Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user requests, and balancing conflicting priorities from different departments. Effective management involves prioritizing tickets based on urgency, maintaining clear communication with users about resolution timelines, and collaborating closely with IT and business teams to resolve underlying system issues. Proactively documenting solutions and staying updated on CRM platform updates can also help streamline support and improve user satisfaction.

How to become a CRM Support Analyst?

To become a CRM Support Analyst, candidates typically need a bachelor's degree in information technology, computer science, or a related field. Relevant skills include knowledge of CRM software (such as Salesforce or Microsoft Dynamics), troubleshooting, and customer service experience. Certifications in CRM platforms can enhance job prospects and demonstrate technical proficiency.
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Crm Support Analyst jobs near you
Infographic showing various Crm Support Analyst job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 2% Part Time, 2% Temporary, and 5% Contract. Highlights an 80% In-person, 2% Hybrid, and 18% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

CRM Analyst

Baltimore, MD • On-site

Baltimore Orioles
Spectator Sports • 201 - 500 employees
Learn more about Baltimore Oriolesexternal

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Job Title: CRM Analyst
Reports to: Director, Business Analytics
Department: Strategy & Analytics
Location: Baltimore, MD
Type: Full-time, Exempt
Position Summary:
The Baltimore Orioles organization is a storied Major League Baseball franchise with a proud tradition, passionate fans, and a deep connection to Baltimore. Under new leadership, the team is entering an exciting chapter focused on building a winning tradition, delivering a world-class fan experience, fostering innovation, and making a meaningful impact in our community.
We are seeking a CRM Analyst to help the Orioles better understand, engage, and grow our fan base through data and systems. In this role, you will be responsible for maintaining and enhancing our CRM environment, ensuring data accuracy, consistency, and alignment across sales, marketing, ticketing, and analytics platforms. This position enables data-driven decision-making by transforming fan and customer data into reliable reporting, insights, and operational workflows. You will partner closely with cross-functional teams to support CRM administration, integrations, reporting, and campaign execution. The ideal candidate is analytical, detail-oriented, and proactive, with experience working in CRM systems (e.g., Salesforce), managing data quality, and using data to drive measurable business outcomes.
Key Responsibilities:
  • Support Fan Engagement and Revenue Operations
    • Serve as the primary business owner and first line of support for the CRM system, including configuration, data quality, user access, training, and day-to-day operations
    • Partner with ticketing and corporate partnerships teams to ensure CRM processes support fan engagement, sales execution, and revenue tracking
    • Build targeted lead lists, segments, and campaigns using CRM and integrated data sources
  • Enable Data-Driven Decision-Making
    • Develop and maintain reports, dashboards, and analyses to track sales activity, pipelines, renewals, invoicing, and other key performance indicators
    • Analyze and synthesize CRM, ticketing, marketing, and sponsorship data to deliver actionable insights that improve revenue performance and operational efficiency
  • Optimize CRM Systems and Processes
    • Support the development and execution of a CRM roadmap, including system enhancements, process improvements, and data initiatives aligned with business priorities
    • Identify and implement process improvements and automation to reduce manual work and improve data reliability
    • Maintain data integrity across CRM, ticketing, marketing, and data warehouse systems
    • Manage data-related issues with third-party vendors and internal technical partners
  • Drive Adoption, Documentation, and Best Practices
    • Create and maintain clear documentation for CRM processes, data definitions, and reporting standards
    • Gather and incorporate user feedback to improve CRM usability, adoption, and effectiveness
    • Stay current on CRM tools, features, and recommend enhancements to strengthen how the organization uses data

Qualifications:
  • Bachelor's degree in a quantitative, analytical, or business-related field (e.g., Mathematics, Statistics, Data Science, Business Analytics, Information Systems), or equivalent professional experience
  • 2+ years of hands-on experience supporting or administering a CRM platform (Salesforce preferred), including data management, reporting, and user support
  • Experience working with CRM and related data sources to support sales, marketing, ticketing, or customer engagement workflows
  • Demonstrated ability to build clear, accurate dashboards and reports using data visualization tools (e.g., Tableau, Power BI, Salesforce reporting)
  • Strong analytical and problem-solving skills, with the ability to interpret data, identify patterns, and translate findings into actionable insights
  • High proficiency in Excel and SQL, with a working understanding of relational databases, data warehousing concepts, and data integration workflows
  • Excellent written and verbal communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders at all levels of the organization
  • Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced, deadline-driven environment
  • Familiarity with CRM concepts, best practices, and third-party tools commonly used for data ingestion, marketing automation, and analytics
  • Curiosity and initiative to learn new tools, stay current on CRM and analytics trends, and continuously improve systems and processes

The anticipated salary for this role is $65,000-$75,000 annually depending on experience, plus bonus opportunity.
The Baltimore Orioles are committed to providing competitive pay and benefits for our employees.
The Baltimore Orioles provide generous benefits, including unlimited PTO, paid holidays, paid sick leave, health insurance (single and family), vision and dental coverage, life insurance, concession/merchandise discounts, free parking and complimentary baseball tickets to home games. 401(k) plan with discretionary employer match available after one year of service and 1,000 hours is also available.
This information is being provided in accordance with the Maryland Equal Pay for Equal Work - Wage Range Transparency law.
Posted: 5/11/2026
DISCLAIMER:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
EQUAL OPPORTUNITY STATEMENT:
The Baltimore Orioles are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender or sex (including pregnancy), age, disability, citizenship status, marital status, veteran's status, genetic predisposition or carrier status, gender identity, sexual orientation, or any other characteristic protected by law.

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