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Crm Support Analyst Jobs (NOW HIRING)

Havas

CRM Director

San Francisco, CA · On-site

... support of their business goals: • Develops and substantiates comprehensive, integrated CRM ... plans, and KPIs • Lead integrated analysis and own tactical and program optimization ...

Air Apps

CRM Specialist

San Francisco, CA · On-site

$73K - $115K/yr

The Role As a CRM Specialist at Air Apps, you will be responsible for managing and optimizing ... Track and analyze email open rates, CTR, conversion rates, and customer engagement metrics

Inspira Education

CRM Administrator

New York, NY · Hybrid

In this role, you'll support and enhance our CRM operations by improving workflows, refining ... Prepare ad hoc analyses and participate in special projects as needed * Create and maintain reports ...

Populus Financial Group

CRM Specialist

Irving, TX · On-site

This role will assist with strategy, creation, execution, and analysis of multi-channel, customer lifecycle programs. The CRM Specialist will support and execute digital marketing campaigns, work ...

Refresco

CRM Administrator

Tampa, FL · On-site

Build and maintain dashboards and reports to support sales, marketing, and service teams * Analyze ... Strong understanding of CRM data structures, workflows, and automation tools * Experience ...

DAZN

CRM Executive

New York, NY · Hybrid

$50K - $70K/yr

You'll work in an exciting environment where creativity meets analytics, collaborating with ... Support the execution of multi-channel CRM campaigns to drive engagement, conversion, and retention ...

Lucky Strike Entertainment

CRM Specialist

Miami, FL · Hybrid

The CRM Specialist supports the execution and optimization of email campaigns across multiple ... Analytics & Reporting * Track and report on key performance metrics (open rates, CTR, conversions ...

Harper Group

CRM Lead

San Francisco, CA · On-site

$150K - $190K/yr

... not a support function. What you'll do * Own the full CRM strategy. Design and run lifecycle ... Strong analytical skills - comfortable working with customer data to segment audiences and measure ...

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Crm Support Analyst information

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How much do crm support analyst jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for crm support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What does a CRM analyst do?

A CRM Support Analyst manages and analyzes customer relationship management systems to improve customer engagement and retention. They troubleshoot technical issues, customize CRM tools, and generate reports to support sales and marketing strategies, often using platforms like Salesforce or Microsoft Dynamics. Strong analytical skills and knowledge of database management are essential for this role.

What are some typical challenges a CRM Support Analyst faces when handling user requests, and how can these be managed effectively?

CRM Support Analysts often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user requests, and balancing conflicting priorities from different departments. Effective management involves prioritizing tickets based on urgency, maintaining clear communication with users about resolution timelines, and collaborating closely with IT and business teams to resolve underlying system issues. Proactively documenting solutions and staying updated on CRM platform updates can also help streamline support and improve user satisfaction.

What is a CRM Support Analyst?

A CRM Support Analyst is a professional responsible for maintaining and troubleshooting Customer Relationship Management (CRM) software within an organization. They assist users with technical issues, provide training, and ensure the CRM system is functioning optimally to support business operations. The role often involves collaborating with IT and business teams to implement system updates, manage data integrity, and customize CRM features to meet organizational needs. CRM Support Analysts play a key role in helping organizations maximize the value of their CRM investments and improve customer interactions.

Is CRM a hard skill?

CRM (Customer Relationship Management) is considered a hard skill because it involves specific technical knowledge of CRM software such as Salesforce, HubSpot, or Microsoft Dynamics. Proficiency in these tools, along with data management and reporting abilities, is often required for a CRM Support Analyst role.

What are the key skills and qualifications needed to thrive as a CRM Support Analyst, and why are they important?

To thrive as a CRM Support Analyst, you need a solid understanding of customer relationship management systems, data analysis, and troubleshooting, usually supported by a degree in IT, business, or a related field. Familiarity with leading CRM platforms like Salesforce or Microsoft Dynamics, as well as certifications such as Salesforce Administrator or Microsoft Certified: Dynamics 365 Fundamentals, is often required. Strong communication skills, problem-solving abilities, and customer-oriented mindset are essential soft skills for this role. These combined skills enable effective resolution of user issues, ensure smooth CRM operations, and contribute to overall customer satisfaction and business efficiency.

Is CRM a remote job?

A CRM Support Analyst role can be performed remotely, depending on the employer and company policies. Many organizations offer remote or hybrid work options for this position, especially when it involves using CRM software and communication tools. Availability of remote work may vary based on the company's requirements and the candidate's experience with relevant tools like Salesforce or Microsoft Dynamics.

What is a CRM analyst's salary?

A CRM Support Analyst's salary typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and professional development opportunities.
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What job categories do people searching Crm Support Analyst jobs look for? The top searched job categories for Crm Support Analyst jobs are:
Crm Support Analyst jobs near you
Infographic showing various Crm Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
CRM Director

CRM Director

Havas

San Francisco, CA • On-site

Full-time

Posted 7 days ago

Job description

Description
Position at Havas
DIRECTOR CRM
Summary
• Responsible for overall CRM planning and operations
Role: "Leader"
The CRM Director is an experienced marketing and planning professional with expert knowledge in Relationship Marketing and Direct Response. This position is shared across the portfolio and is charged to deliver sound CRM strategy and identify ways to demonstrably add value to our clients' business in support of their business goals:
• Develops and substantiates comprehensive, integrated CRM programs and solutions- using data-driven recommendations- all geared to help move the business forward
• Works to foster a team environment and knowledge sharing to ensure delivery of optimized RM that are on strategy, on time and within budget
• Builds and maintains strong relationships as a trusted CRM partner with client
• Represents the Agency's CRM leadership on a day-to-day basis with the Client and within the Agency, providing strategic vision and directing flawless execution
• Inspires, motivates and directs extended team-knowing how to balance pushback and challenging status quo with collaboration and partnership
• Comfortable partnering to co-develop market research that surfaces consumer insights all along the adoption and adherence pathway
• Ability to work seamlessly within an integrated, multichannel agency
• Passion for healthcare is a plus
Specific Responsibilities:
• Develop and maintain understanding of the client's business, products and market conditions
• Ensure strategic alignment of each CRM client project and integration with digital, in-office, GA TV/print, while serving as a valuable team member that works closely with account team and creative(s)
• Keep abreast and demonstrate application of current trends and advances in the marketplace and RM industry, both on- and off-line within and out of the category
• Work closely with extended team to write CRM project briefs, Message Matricies, Communications Architecture/Flows, Content Calendars, and other documents for clients and internal teams
• Develop segmentation strategy and optimize performance of targeted campaigns, messaging, and programs
• Demonstrate understanding of database, data flows, business rules and use the knowledge to create plans, recommendations, and optimizations
• Determine and monitor optimal channel planning for each program including making the business case and providing rationale for:
  • Email
  • Direct Mail
  • Telemarketing/Specialized phone services
  • In-office tactics
  • CRM-related Digital (sites, landing pages, registration, etc.)
  • Other Direct Response lead generation tactics

• Develop testing strategies, learning agenda, measurement plans, and KPIs
• Lead integrated analysis and own tactical and program optimization recommendations
• Partner with other agencies to deliver seamless experiences including:
• Develop CRM client recommendations and POVs that proactively deliver ideas to meet client objectives
Process and Organization
• Accurately assesses and secures resources to generate insightful client recommendations
• Aids in the education of all agency/client team members in CRM from process through best practices including formal on-boarding sessions as well as regular updates
• Ensures that company and client processes are defined and followed
• Participates in integrated team meetings with multiple agencies
Characteristics and Qualifications
• Requires at least 10 years' experience in marketing or communications
• Bachelor's degree or higher
• Demonstrates the skills to foster effective teamwork and strong relationships
• Demonstrates strong problem-solving skills, initiative, and consistently adds value
• Commands and fosters an environment of respect, collaboration and trust
• Strong analytic and problem-solving skills
• Demonstrates adaptability and flexibility
San Francisco

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