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From Home Aws Support Jobs (NOW HIRING)

Sr AWS Support Engineer

Buffalo, NY · Hybrid

$110K - $130K/yr

Oversee incoming AWS-related support issues from frontline agents, ensuring they are progressing efficiently and escalated as needed. * Mentorship: Guide and support frontline support engineers ...

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From Home Aws Support information

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How much do from home aws support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for from home aws support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How does working from home as an AWS Support professional impact collaboration with other team members and clients?

Working from home as an AWS Support professional typically involves frequent virtual collaboration with both internal teams and clients. You’ll use tools like Slack, email, and video conferencing to communicate, troubleshoot issues, and share updates. While remote work offers flexibility, it also requires proactive communication and strong organizational skills to stay aligned with colleagues across different time zones. Regular team meetings and documentation practices help maintain transparency and ensure that complex technical challenges are resolved efficiently.

What are 'From Home AWS Support' jobs?

'From Home AWS Support' jobs refer to remote positions where professionals help customers troubleshoot and resolve issues related to Amazon Web Services (AWS) products and services. These roles typically involve assisting clients via phone, email, or chat, diagnosing technical problems, and providing solutions or guidance. Employees in these positions may work for AWS directly or for companies that offer AWS-based services. The job often requires strong technical knowledge of cloud computing, networking, and AWS tools, as well as excellent communication skills. Working from home in this role provides flexibility while still offering opportunities for professional growth in cloud technology.

What is the difference between From Home Aws Support vs From Home Cloud Support Specialist?

AspectFrom Home Aws SupportFrom Home Cloud Support Specialist
CertificationsAWS Certified Support or Solutions ArchitectCloud certifications like AWS, Azure, or Google Cloud
Work EnvironmentRemote customer support for AWS servicesRemote technical support for various cloud platforms
Industry UsagePrimarily in cloud service providers and AWS-focused companiesIn diverse cloud service providers and IT firms
Search/Comparison IntentUnderstanding roles within AWS supportComparing cloud support roles across platforms

From Home Aws Support focuses specifically on supporting AWS services remotely, often requiring AWS certifications. In contrast, From Home Cloud Support Specialist covers support for multiple cloud platforms, offering broader technical expertise. Both roles are remote, but AWS support is more specialized, while cloud support specialists have a wider scope across cloud providers.

What are the key skills and qualifications needed to thrive as a Work-from-Home AWS Support Specialist, and why are they important?

To thrive as a Work-from-Home AWS Support Specialist, you need a strong understanding of cloud computing concepts, networking, and expertise in Amazon Web Services, typically supported by relevant certifications such as AWS Certified Solutions Architect or AWS Certified SysOps Administrator. Familiarity with AWS Management Console, ticketing systems like Zendesk or Jira, and remote troubleshooting tools is essential. Excellent problem-solving abilities, clear written and verbal communication, and strong customer service orientation are vital soft skills in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective collaboration while working remotely in a technical support environment.
More about From Home Aws Support jobs
What cities are hiring for From Home Aws Support jobs? Cities with the most From Home Aws Support job openings:
What are the most commonly searched types of Aws Support jobs? The most popular types of Aws Support jobs are:
What states have the most From Home Aws Support jobs? States with the most job openings for From Home Aws Support jobs include:
AWS Sr Product Manager Tech, AWS Support

AWS Sr Product Manager Tech, AWS Support

Amazon

Bellevue, WA • On-site

Full-time

Posted 10 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,856 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

Work hard, have fun, and make history at Amazon Web Services!
The AWS Support is searching for an innovative, passionate, and customer-focused product manager with a track record of delivery. We are looking for a relentless self-starter that will boldly do what's best for the business to serve our customers; someone with a true pioneering spirit, willing to "get hands dirty" in a start-up environment while being able to optimize delivery against both short and long term goals.
The role:
You will be responsible for owning and driving the Well-Architected framework as well Trust Advisor check contributions, used by the vast majority of large enterprises on AWS, responsible for driving new product enhancements. You will drive our 2p/ 3p partner and multi-cloud strategy and execution to deliver delightful experiences for customers

You will partner with multiple software engineering teams to build cohesive user experiences that provides high customer satisfaction and drives the top line for the business. Your customers span both large public and private enterprises and you will be closely working with Sales and Account teams in increasing the top line. You will be at the forefront of Cloud technologies with interactions across the full breadth of AWS services.
The Team:
The AWS Support provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs, helping them adopt, optimize, and operate at scale

These products, used by AWS customers and the support teams that help them, are vital to ensuring exceptional customer experiences on AWS. Our team owns customer facing applications like Personal Health Dashboard, AWS Forums, and Support Center. We are a highly innovative global organization revolutionizing the way customers engage and seek help from AWS.

Support provides a strategic advantage for customers adopting AWS and drives direct revenue to the business.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform

We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious

Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments

Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.


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Hours and flexibility

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US