Director Aws Support Jobs (NOW HIRING)

Work hard, have fun, and make history at Amazon Web Services!
The AWS Support is searching for an innovative, passionate, and customer-focused product manager with a track record of delivery. We are looking for a relentless self-starter that will boldly do what's best for the business to serve our customers; someone with a true pioneering spirit, willing to "get hands dirty" in a start-up environment while being able to optimize delivery against both short and long term goals.
The role:
You will be responsible for owning and driving the Well-Architected framework as well Trust Advisor check contributions, used by the vast majority of large enterprises on AWS, responsible for driving new product enhancements. You will drive our 2p/ 3p partner and multi-cloud strategy and execution to deliver delightful experiences for customers

You will partner with multiple software engineering teams to build cohesive user experiences that provides high customer satisfaction and drives the top line for the business. Your customers span both large public and private enterprises and you will be closely working with Sales and Account teams in increasing the top line. You will be at the forefront of Cloud technologies with interactions across the full breadth of AWS services.
The Team:
The AWS Support provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs, helping them adopt, optimize, and operate at scale

These products, used by AWS customers and the support teams that help them, are vital to ensuring exceptional customer experiences on AWS. Our team owns customer facing applications like Personal Health Dashboard, AWS Forums, and Support Center. We are a highly innovative global organization revolutionizing the way customers engage and seek help from AWS.

Support provides a strategic advantage for customers adopting AWS and drives direct revenue to the business.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform

We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious

Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments

Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.