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Entry Level Saas Support Jobs in Boston, MA (NOW HIRING)

Kalungi Inc.

Marketing Apprentice (Internship)

Boston, MA · On-site

$16.25 - $21.75/hr

... coordination Support content workflows and campaign execution Learn alongside senior marketing ... You'll learn more here in six months than in most entry-level jobs, because you'll be embedded with ...

Kalungi Inc.

Marketing Apprentice (Internship)

Boston, MA · On-site

$16.25 - $21.75/hr

... • Support content workflows and campaign execution • Learn alongside senior marketing ... multiple SaaS companies Requirements: • Pursuing an undergraduate degree in marketing ...

Newton Research

Designer

Boston, MA · Remote

$60K - $80K/yr

While this is an entry-level position, you will have ownership - you'll have real impact from day ... Support the design of web pages and digital experiences in close collaboration with the marketing ...

Kalungi Inc.

Marketing Apprentice (Internship)

Boston, MA · Remote

$15.25 - $20.50/hr

... ∙ Support content workflows and campaign execution ∙ Learn alongside senior marketing ... multiple SaaS companies Requirements: ∙ Pursuing an undergraduate degree in marketing ...

All JobsSaas Support JobsEntry Level Saas Support JobsEntry Level Saas Support Jobs in Boston, MA

Entry Level Saas Support information

See Boston, MA salary details

$12

$20

$28

How much do entry level saas support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level saas support in Boston, MA is $20.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.21 per hour, depending on experience, location, and employer.

What is an entry level SaaS support?

An Entry Level SaaS Support role involves assisting customers with issues related to Software as a Service (SaaS) products. People in this position typically answer customer inquiries, troubleshoot technical problems, and provide guidance on using software features. They document issues, escalate complex problems to higher-level support, and help ensure a positive user experience. This role is ideal for individuals with strong communication skills and a basic understanding of software applications.

What are the key skills and qualifications needed to thrive as an entry level SaaS support?

To thrive as an Entry Level SaaS Support Specialist, you need strong problem-solving abilities, technical aptitude, and a basic understanding of cloud-based software platforms, often supported by a relevant degree or equivalent experience. Familiarity with help desk ticketing systems, CRM tools, and remote troubleshooting applications is typically required. Excellent communication, patience, and a customer-focused mindset are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient issue resolution, high customer satisfaction, and smooth adoption of SaaS products.

What are the typical challenges faced by entry level SaaS support, and how can they overcome them?

Entry-level SaaS support specialists often encounter challenges such as understanding complex software products, adapting to rapidly changing features, and effectively communicating technical solutions to users with varying levels of expertise. To overcome these challenges, it’s important to actively participate in company-led training, seek mentorship from experienced colleagues, and make use of available documentation and internal knowledge bases. Collaborating closely with product and engineering teams can also help support specialists stay updated and provide accurate, timely assistance to customers.

What is the difference between Entry Level Saas Support vs Customer Support Specialist?

AspectEntry Level Saas SupportCustomer Support Specialist
Required CredentialsBasic technical knowledge, customer service skillsCustomer service experience, communication skills
Work EnvironmentTech companies, SaaS platforms, remote or officeVarious industries, call centers, remote or in-office
Employer & Industry UsagePrimarily SaaS companies, tech startupsBroadly used across multiple sectors including tech, retail, and services

Entry Level Saas Support focuses on assisting users with SaaS platform issues, requiring technical and product knowledge. Customer Support Specialist roles are broader, emphasizing customer service skills across industries. While both roles involve helping customers, Entry Level Saas Support is more specialized in software and technical troubleshooting within the SaaS industry.

What are the most commonly searched types of Saas Support jobs in Boston, MA?

The most popular types of Saas Support jobs in Boston, MA are:

What are popular job titles related to Entry Level Saas Support jobs in Boston, MA?

For Entry Level Saas Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Entry Level Saas Support jobs in Boston, MA look for?

The top searched job categories for Entry Level Saas Support jobs in Boston, MA are:

Entry Level Saas Support jobs near you
Infographic showing various Entry Level Saas Support job openings in Boston, MA as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $42,012 per year, or $20.2 per hour.

Marketing Apprentice (Internship)

Kalungi Inc.

Boston, MA • On-site

$16.25 - $21.75/hr

Part-time

Re-posted 22 days ago

Job description

We're seeking a Marketing Apprentice to work directly with our Executive CMOs!


Not a "growth hacker." Not someone who wants to "leverage AI to 10x our pipeline." Someone who wants to learn marketing from the ground up by doing the work.


The best marketers start by mastering the basics: daily social media engagement, content scheduling, simple project coordination. The blocking and tackling most people skip on their way to a VP title.


This role requires a commitment of 10-15 hours per week (1-2 hours daily, including one weekend day). Designed for an undergraduate pursuing a marketing or communications degree who wants a real apprenticeship, not a resume line.


What you'll do:

Daily social media engagement and community interaction

Light project management and coordination

Support content workflows and campaign execution

Learn alongside senior marketing professionals at Kalungi


What you'll get:

Direct mentorship from the author of T2D3: How Some Software Startups Scale, Where Many Fail

Free access to the T2D3 Masterclass

Access to Kalungi's full library of tools, templates, and resources

A front-row seat to real marketing strategy across multiple SaaS companies


Requirements:

Pursuing an undergraduate degree in marketing, communications, or a related field

Fluent in business English (written and spoken)

Available at least one hour daily between 9 AM - 12 PM EST Monday to Friday

Self-directed and genuinely curious about B2B marketing

Location: anywhere in the world (we pay based on merit, not location)


How to apply?


1. Share something you've created that you're proud of. Doesn't have to be mindblowing. Your social media presence, a blog post, a class project, a newsletter, anything that shows you care about the craft.


2. Create a short video (2-3 min) on what makes this the right fit for you. No scripts, no production value needed. I want to hear how you think.


Before you apply, do your homework. Check out our Co-Founder, Stijn Hendrikse on LinkedIn. Explore t2d3.pro.


This isn't a high-paying gig. It's an investment in your education. You'll learn more here in six months than in most entry-level jobs, because you'll be embedded with practitioners, not theorists.

Apply