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Entry Level Saas Support Jobs (NOW HIRING)

TechRunner IT

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Entry-Level IT Support Technician (Hybrid - Nassau/Long Island, NY)

Uniondale, NY · On-site

$50K - $55K/yr

Here's the updated posting: Entry-Level (L1) IT Support Technician (Hybrid - Nassau/Long Island, NY ... your SaaS apps and a LOCAL helpdesk for all of it. We do NOT offshore our support. We DO respond ...

Diligent Corporation

$14 - $18.75/hr

... * Entry level * Strong communication skills in both Dutch and English is a must * Experience of ... A fast-growing SaaS company where you can have significant impact * A high-ownership environment ...

SchooLinks

Entry Level Sales Role

Austin, TX · Remote

$66.60K/yr

SchooLinks is one of the fastest growing Saas companies in Texas, and the number one college and ... Support marketing efforts by assisting in demand generation campaigns * Achieve, or exceed, weekly ...

BRM.ai

Entry Level Software Engineer

San Francisco, CA · On-site

Take ownership of well-scoped features and tasks, with mentorship and support to help you succeed ... Previous internship or project experience with B2B SaaS applications * Interest in or exposure to ...

Solver

Technical Support Specialist I

Calabasas, CA · Remote

This is an entry-level professional role that operates under close supervision with limited ... Experience supporting SaaS or financial software applications. Familiarity with ticketing systems ...

Solver

Technical Support Specialist I

This is an entry-level professional role that operates under close supervision with limited ... Experience supporting SaaS or financial software applications. Familiarity with ticketing systems ...

Axon

Technical Support Engineer I

Scottsdale, AZ · Hybrid

Minimum of 3 years of SaaS experience * Familiarity with mobile app ecosystems (iOS and Android ... Experience with entry-level networking concepts, including routing, switching, and API connectivity ...

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Entry Level Saas Support information

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How much do entry level saas support jobs pay per hour?

As of May 29, 2026, the average hourly pay for entry level saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level SaaS Support Specialist, and why are they important?

To thrive as an Entry Level SaaS Support Specialist, you need strong problem-solving abilities, technical aptitude, and a basic understanding of cloud-based software platforms, often supported by a relevant degree or equivalent experience. Familiarity with help desk ticketing systems, CRM tools, and remote troubleshooting applications is typically required. Excellent communication, patience, and a customer-focused mindset are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient issue resolution, high customer satisfaction, and smooth adoption of SaaS products.

What are the typical challenges faced by entry-level SaaS support specialists, and how can they overcome them?

Entry-level SaaS support specialists often encounter challenges such as understanding complex software products, adapting to rapidly changing features, and effectively communicating technical solutions to users with varying levels of expertise. To overcome these challenges, it’s important to actively participate in company-led training, seek mentorship from experienced colleagues, and make use of available documentation and internal knowledge bases. Collaborating closely with product and engineering teams can also help support specialists stay updated and provide accurate, timely assistance to customers.

What is an Entry Level SaaS Support role?

An Entry Level SaaS Support role involves assisting customers with issues related to Software as a Service (SaaS) products. People in this position typically answer customer inquiries, troubleshoot technical problems, and provide guidance on using software features. They document issues, escalate complex problems to higher-level support, and help ensure a positive user experience. This role is ideal for individuals with strong communication skills and a basic understanding of software applications.

What is the difference between Entry Level Saas Support vs Customer Support Specialist?

AspectEntry Level Saas SupportCustomer Support Specialist
Required CredentialsBasic technical knowledge, customer service skillsCustomer service experience, communication skills
Work EnvironmentTech companies, SaaS platforms, remote or officeVarious industries, call centers, remote or in-office
Employer & Industry UsagePrimarily SaaS companies, tech startupsBroadly used across multiple sectors including tech, retail, and services

Entry Level Saas Support focuses on assisting users with SaaS platform issues, requiring technical and product knowledge. Customer Support Specialist roles are broader, emphasizing customer service skills across industries. While both roles involve helping customers, Entry Level Saas Support is more specialized in software and technical troubleshooting within the SaaS industry.

More about Entry Level Saas Support jobs
What cities are hiring for Entry Level Saas Support jobs? Cities with the most Entry Level Saas Support job openings:
What are the most commonly searched types of Saas Support jobs? The most popular types of Saas Support jobs are:
What states have the most Entry Level Saas Support jobs? States with the most job openings for Entry Level Saas Support jobs include:
What job categories do people searching Entry Level Saas Support jobs look for? The top searched job categories for Entry Level Saas Support jobs are:
Entry Level Saas Support jobs near you
Infographic showing various Entry Level Saas Support job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 18% Part Time, and 8% Contract. Highlights an 100% Physical job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Associate Account Executive (SaaS platform)

Associate Account Executive (SaaS platform)

MOCA Systems, Inc.

Boston, MA • Remote

$80K - $90K/yr

Full-time

Posted 3 days ago

Job description

Position:            Associate Account Executive (SaaS Platform)
Location:            Boston, MA (Hybrid Work Arrangement)
Hiring Range:    $80,000 - $90,000 (plus uncapped commission plan)
Position Summary:
The Associate Account Executive is an entry level sales professional.  The incumbent is responsible for the positioning and sale of the company’s game changing construction management software (SaaS platform).  Under general supervision the incumbent is primarily focused on developing, qualifying, and closing new, incremental software leads/opportunities with general contractors and specialty construction companies within an assigned geography. This will include understanding Touchplan® and being able to demo the product, identifying and sourcing new projects and opportunities in assigned areas, while also helping expand current customers into enterprise licenses. This incumbent must be highly motivated, able to help with growth initiatives which include cold calling and supporting optimization efforts. This is primarily a remote position with periodic in-office days for meetings, collaboration, and training purposes.
Duties and responsibilities:
  • Develop and qualify new clients within respective territory to drive additional sales opportunities through cold-calling and lead generation campaigns
  • Gather and utilize business intelligence on prospects to support sales calls, product presentations, and drive new business
  • Build rapport and grow strong client relationships
  • Utilize customer relationship management (CRM) system (Salesforce) and other internal sales/lead generation systems to track and report on activities
  • Consistently meet and exceed assigned activity targets for meetings scheduled and conducted
  • Hunt for opportunities to expand customer business value and licensing with Touchplan and help team drive these opportunities to a close
  • Plan and execute formal activities with the prospects and customers, including product demonstrations (via web-meeting and/or in person), discovery sessions and assisting with licensing negotiations
  • Work closely with sales leadership to develop targeted lists, call strategies, and messaging
  • Generate new business opportunities by prospecting, researching, and calling into cold accounts and warm leads at some of the largest construction companies.
  • Facilitate conversations with both executives and field professionals in target accounts.
  • Demonstrate functional knowledge of the Touchplan platform to execute world class product demonstrations
  • Emphasize the features and benefits of software products to highlight how they solve customer problems
Qualifications:
  • Bachelor’s degree
  • Excellent organization, time management, and prioritization skills
  • 1+ years sales experience preferred
  • Understanding of construction industry is a plus, but not required
About MOCA Systems, Inc.:
MOCA Systems, Inc. (MSI) is a leading services and software provider for the Architecture, Engineering, and Construction (AEC) industry. We deliver innovative solutions that help Owners, Engineers, Architects, and Contractors execute some of the world’s largest and most complex construction projects on time and on budget while meeting all Owner expectations.
MSI’s portfolio includes MOCA Services, a full-service provider helping clients navigate the entire project lifecycle, and Touchplan, the industry’s premier real-time, cloud-based production planning and analytics platform. Touchplan® is the most widely used platform of its kind, empowering contractors and Owners with data-driven insights to prevent schedule and budget slippage. With offices across the U.S. and a global network of partners, we are a profitable, rapidly growing firm dedicated to transforming how capital projects are planned and executed. Learn more at mocasystems.com.
Our Solutions:  
Touchplan®  
Touchplan® is the premier software offering of MOCA Systems, Inc. Used on the most projects, by the most users, to optimize the largest construction volume, Touchplan® is the number one production planning and analytics platform. The real-time, cloud-based solution uses the collaborative foundation of the Last Planner System® to prevent schedule and budget slippage. It also provides Owners and Contractors the instant insights they need to track progress and anticipate problems on projects. To learn more, visit touchplan.io. 
MOCA Services 
MOCA Services is a full-service provider for Owners in the design and construction industry. Our battle-tested programs help clients make their projects successful from project ideation, through construction, and to occupancy. MOCA Services is relationship-focused and provides solutions for on time, on budget, and on scope delivery of large, complex, and socially important projects. To learn more, visit mocaservices.com.  
Equal Opportunity Employer Statement:
MOCA Systems, Inc. (“MSI”) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: MSI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MSI are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran, disability, or any other status protected by the laws or regulations in the locations where we operate. MOCA will not tolerate discrimination or harassment based on any of these characteristics. MSI encourages applicants of all ages.
 

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