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Technical Support Team Leader Jobs (NOW HIRING)

Global-E

Technical Support Team Lead

Atlanta, GA · On-site

GLBE) is the world's leading platform to enable and accelerate global, direct-to-consumer cross ... We are looking for a Technical/Application Support Team Lead to join our Technical Support Team in ...

Ryder

Warehouse Support Team Leader

Etna, OH · On-site

$27/hr

Paid Training and support to take your next step * Medical, Dental, Vision, 401 K etc. Start at 30 ... team members towards improved Key Performance Indicator (KPI's) using the appropriate leadership ...

Power Monitors, Inc.

Technical Support Manager

VA · On-site

$70K - $90K/yr

If you're a hands-on leader with strong troubleshooting skills and a passion for helping others ... Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.

Halma p.l.c

$70 - $95/hr

As a leader within the Technical Support organization, you will help drive continuous improvement in support processes, mentor team members, and partner closely with Engineering, Product Management ...

TEKsystems

Technical Support

Madison, WI · On-site

$20/hr

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ... We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 ...

STAFFWORXS

Technical Support

Basking Ridge, NJ · On-site

Contributing to the knowledge base and sharing insights with the team is an indicator of success ... evolving technical support environment • Strong problem-solving skills and ability to ...

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Technical Support Team Leader information

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How much do technical support team leader jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support team leader in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does a technical support team leader do?

A Technical Support Team Leader oversees a team of technical support specialists who assist customers with IT-related issues. Their responsibilities include managing daily operations, coaching team members, resolving complex technical problems, and ensuring high customer satisfaction. They also track performance metrics, implement support strategies, and act as a point of escalation for difficult cases. This role requires strong technical knowledge, leadership abilities, and excellent communication skills.

What are the key skills and qualifications needed to thrive as a technical support team leader?

To thrive as a Technical Support Team Leader, you need strong technical troubleshooting abilities, leadership experience, and a background in IT or computer science. Familiarity with help desk ticketing systems, remote support tools, and certifications such as CompTIA A+ or ITIL can be highly beneficial. Excellent communication, conflict resolution, and team management skills are crucial for motivating staff and ensuring customer satisfaction. These skills are essential to effectively guide support teams, resolve complex issues, and maintain high service standards.

How does a technical support team leader balance managing team performance with providing direct support to customers?

As a Technical Support Team Leader, you are responsible for both overseeing your team's productivity and occasionally stepping in to handle complex customer issues. This dual responsibility requires strong time management and delegation skills. Leaders typically monitor key performance indicators, coach team members, and organize regular training sessions, while also being available as an escalation point for high-priority or technically challenging cases. Balancing these tasks involves setting clear team goals, maintaining open communication, and fostering a collaborative environment where team members are empowered to solve problems independently.

What is the difference between Technical Support Team Leader vs Technical Support Specialist?

AspectTechnical Support Team LeaderTechnical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, ITIL) and experience in technical support rolesUsually holds similar certifications and entry to mid-level experience in technical support
Work EnvironmentLeads support teams, manages workflows, and coordinates with other departmentsProvides direct technical assistance to customers or end-users
Employer & Industry UsageCommon in IT, telecommunications, and tech companies with support teamsFound across various industries requiring technical customer support

The main difference is that the Technical Support Team Leader oversees support operations and manages staff, while the Technical Support Specialist focuses on resolving technical issues directly for customers. Both roles require technical knowledge and certifications, but the team leader has additional responsibilities in leadership and coordination.

More about Technical Support Team Leader jobs

What job categories do people searching Technical Support Team Leader jobs look for?

The top searched job categories for Technical Support Team Leader jobs are:

Infographic showing various Technical Support Team Leader job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Team Lead

Johnson Health Tech North America Inc

Cottage Grove, WI • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 7 days ago

Johnson Health Tech rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

153rd of 496 rated machine equipment manufacturers

Job description

Description

Be the Go-To Expert for a High-Performing Support Team

At Johnson Health Tech North America, delivering a best-in-class customer experience starts with having knowledgeable people who are passionate about solving problems and helping others succeed. We're looking for a Technical Support Team Lead to serve as the primary technical resource for our Customer Technical Support team, providing guidance, expertise, and support to both our frontline agents and customers.


This is an ideal opportunity for someone who enjoys troubleshooting complex issues, mentoring peers, collaborating across departments, and making a direct impact on both customer satisfaction and team success. While this is not a supervisory role, you'll play a critical leadership role within the department as a trusted resource and subject matter expert.


What you'll do: 

As a Technical Support Team Lead, you'll serve as the bridge between frontline support teams, internal departments, service providers, and customers by: 

  • Acting as the first point of contact and technical expert for Customer Technical Support agents
  • Assisting team members with complex troubleshooting, diagnostics, and customer situations
  • Researching and resolving escalated product, service, and technical issues
  • Supporting customers, technicians, and business partners through effective communication and follow-up
  • Guiding agents on processes, procedures, and best practices to ensure consistency and quality
  • Monitoring team activity and helping frontline agents stay on track with schedules, priorities, and workloads
  • Coordinating with internal departments to drive resolution on customer concerns
  • Creating parts orders, scheduling service technicians, and gathering necessary billing information
  • Maintaining accurate customer records and case documentation
  • Supporting service provider requests and helping facilitate successful service outcomes
  • Identifying opportunities for process improvements and sharing recommendations with leadership
  • Providing backup support to customer-facing queues when business needs require

 What Success Looks Like

In this role, you'll be successful when you:

  • Become a trusted technical resource for the Customer Technical Support team
  • Help resolve customer issues quickly, accurately, and professionally
  • Maintain strong relationships with internal partners and service providers
  • Support team performance through coaching, collaboration, and knowledge sharing
  • Contribute to operational improvements that enhance the customer experience
  • Help the team consistently achieve key service and quality metric


Requirements

What We're Looking For:

Required Qualifications
  • High school diploma or equivalent
  • 12-18 months of Customer Technical Support experience with Johnson Health Tech North America
  • Experience utilizing Microsoft Office applications, CRM platforms, and SAP
  • Strong written and verbal communication skills
  • Ability to work on-site as required by business needs
Preferred Qualifications
  • Previous mentoring, coaching, lead, or supervisory experience
  • Experience working with third-party service or portal integrations
  • Experience supporting technical troubleshooting and customer issue resolution in a fast-paced environment

What Makes You a Great Fit

You may be a strong candidate if you are:

  • A natural problem solver who enjoys diagnosing and resolving complex issues
  • Comfortable being the person others turn to for guidance and support
  • Collaborative and effective at building relationships across teams
  • Highly organized with exceptional attention to detail
  • Calm and professional under pressure
  • Accountable, dependable, and motivated to see problems through to resolution
  • Adaptable and comfortable in a fast-paced environment where priorities can change quickly
  • Passionate about continuous learning, process improvement, and helping others succeed


Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

Health & Dental Insurance

Company paid Life Insurance

401(k)

Paid Time Off benefits

Free access to our state-of-the-art onsite workout facility

Product discounts

Wellness programs

 Equal Opportunity Employer, including Veterans and Individuals with Disabilities. 

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