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Technical Support Team Leader Jobs (NOW HIRING)

LT Security Inc.

Technical Support

Houston, TX · On-site

$18 - $20/hr

We are seeking a talented individual to join our Technical Support team. The ideal candidate is ... leader in digital video surveillance, providing reliable, innovative, and cost-effective video ...

Liquid Personnel

$17.75 - $23.50/hr

Are you open-minded, energetic, and able to stay calm under pressure while keeping your sense of humour? Liquid Personnel is recruiting Support Worker Team Leaders for an established Group who has a ...

Synthesia Limited

Technical Support Associate

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune ... About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring ...

Fullsteam

Technical Support

West Palm Beach, FL · On-site

$14 - $21/hr

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to ... With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and ...

Bizflex IT LLC

Technical Support Specialist

Troy, MI

$22 - $27/hr

BizFlex IT is looking for a self-starter technical support team member that has the desire to deliver great customer service. You will be responsible for the support of technology requests across our ...

Axon

Director, Technical Support

Atlanta, GA · On-site

Collaborate with training team and senior department leadership on QA and Training strategy to ... Deep understanding of technical support environments, including hardware, software, and networking ...

Bitfocus

Technical Support Analyst

Las Vegas, NV

$39K - $82K/yr

As a mission-driven team, we strive to live by our core values - we lead with care, innovate with ... The vital role of all Technical Support Analysts at Bitfocus is ensuring a positive customer ...

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Technical Support Team Leader information

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How much do technical support team leader jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for technical support team leader in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How does a Technical Support Team Leader balance managing team performance with providing direct support to customers?

As a Technical Support Team Leader, you are responsible for both overseeing your team's productivity and occasionally stepping in to handle complex customer issues. This dual responsibility requires strong time management and delegation skills. Leaders typically monitor key performance indicators, coach team members, and organize regular training sessions, while also being available as an escalation point for high-priority or technically challenging cases. Balancing these tasks involves setting clear team goals, maintaining open communication, and fostering a collaborative environment where team members are empowered to solve problems independently.

What is the difference between Technical Support Team Leader vs Technical Support Specialist?

AspectTechnical Support Team LeaderTechnical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, ITIL) and experience in technical support rolesUsually holds similar certifications and entry to mid-level experience in technical support
Work EnvironmentLeads support teams, manages workflows, and coordinates with other departmentsProvides direct technical assistance to customers or end-users
Employer & Industry UsageCommon in IT, telecommunications, and tech companies with support teamsFound across various industries requiring technical customer support

The main difference is that the Technical Support Team Leader oversees support operations and manages staff, while the Technical Support Specialist focuses on resolving technical issues directly for customers. Both roles require technical knowledge and certifications, but the team leader has additional responsibilities in leadership and coordination.

What does a Technical Support Team Leader do?

A Technical Support Team Leader oversees a team of technical support specialists who assist customers with IT-related issues. Their responsibilities include managing daily operations, coaching team members, resolving complex technical problems, and ensuring high customer satisfaction. They also track performance metrics, implement support strategies, and act as a point of escalation for difficult cases. This role requires strong technical knowledge, leadership abilities, and excellent communication skills.

What are the key skills and qualifications needed to thrive as a Technical Support Team Leader, and why are they important?

To thrive as a Technical Support Team Leader, you need strong technical troubleshooting abilities, leadership experience, and a background in IT or computer science. Familiarity with help desk ticketing systems, remote support tools, and certifications such as CompTIA A+ or ITIL can be highly beneficial. Excellent communication, conflict resolution, and team management skills are crucial for motivating staff and ensuring customer satisfaction. These skills are essential to effectively guide support teams, resolve complex issues, and maintain high service standards.
More about Technical Support Team Leader jobs
What job categories do people searching Technical Support Team Leader jobs look for? The top searched job categories for Technical Support Team Leader jobs are:
Infographic showing various Technical Support Team Leader job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Team Lead

CSA Global LLC

Fort Leavenworth, KS

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Description

Client Solution Architects (CSA) is currently seeking a TST Lead to support our program at Fort Leavenworth, KS. 


For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.


This position is contingent upon contract award.


How Role Will Make an Impact:

  • Acts as the overall communications architect and network team manager for the MTC.
  • Designs, plans, implements, and oversees classified and unclassified MTC networks, both WAN and LAN, that support voice, data, and video services for exercises and events.
  • Manages MTC integration and use of networks owned and managed by external organizations, including NIPR, SIPR, CENTRIXS, tactical networks, and other networks as required.
  • Coordinates network design requirements, and responsibilities with other MTCs and training sites, training units, and external network and communications organizations.
  • Designs and establishes network architecture, coordinates network plans, configures network.

Requirements

What you'll need to have to join our award-winning team:

  • Clearance: Must possess and maintain an active Secret Clearance.
  • Bachelor's degree
  • IAT II Certification
  • A minimum of 8 years of experience in the management of training environment; technical, networking, and exercise design of a similar size, scope and complexity.
  • A minimum of 3 years of experience in MCIS integration at Brigade or higher level.
  • Expert in integrating training environments.
  • Extensive experience planning architectures.

What Sets you apart:

  • Demonstrated experience in stimulation of Army Mission Command Systems in support of unit training events and distributed exercises. Digital Master Gunner qualified

Why You'll Love this Job:

  • Purpose filled roles that contribute to impactful solutions to advance our federal clients' mission.
  • You may examine doctrine, plans, policies and procedures that will enhance and enrich the training environment, ensuring our warfighters are fully prepared for any challenge.
  • Daily opportunities to develop new skills
  • Team environment

What We Can Offer You:

  • Compensation
  • Health & Wellbeing
  • We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
  • Personal & Professional Development
  • We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
  • Diversity, Inclusion & Belonging
  • We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
  • Benefits
  • Healthcare (medical, dental, vision, prescription drugs)
  • Pet Insurance
  • 401(k) savings plan
  • Paid Time Off (PTO)
  • Holiday pay opportunities
  • Basic life insurance
  • AD&D insurance
  • Company-paid Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Tuition Support Options
  • Identity Theft Program

Apply