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Technical Support Team Leader Jobs (NOW HIRING)

CSA Global LLC

Technical Support Team Lead

Beverly, KS · On-site

A minimum of 8 years of experience in the management of training environment; technical, networking ... team members and their loved ones with a comprehensive suite of benefits that supports their ...

Island

Technical Support Team Lead

Coppell, TX · On-site

In this role, you will lead a local team of 7+ Technical Support Engineers on-site, anchoring our ... You will combine face-to-face people leadership with deep-dive technical troubleshooting, process ...

Granicus

Manager - Technical Support

Saint Paul, MN · On-site

As a functional leader you will be responsible for all aspects of team leadership within the Technical Support Team: from recruiting, coaching, performance management and service delivery. We run a ...

TEKsystems

Technical Support

Quakertown, PA

$21 - $24/hr

This is how CS is defined on this 3D team. Qualifications REQUIREMENTS: - Associate's degree (A. A ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Christie

Technical Support Engineer

Orlando, FL

Job Overview The Technical Support Engineer is a key member of the Technical Support team ... Working knowledge of leading lighting manufacturers, including Martin, ACME, grandMA (etc.

Medihill

Technical Support Manager

Bensalem, PA · On-site

The Technical Support Manager will lead a team responsible for the assembly, programming, setup, testing, and troubleshooting of medical alerts and health monitoring equipment. This role involves ...

ReviveRX and Ways2Well

Technical Support Analyst

Ways2Well is redefining the future of healthcare. As a leader in regenerative and preventive ... You'll be coached and developed by our senior Technical Support team, with a clear path to grow ...

Christie

Technical Support Engineer

Orlando, FL · On-site

Job Overview The Technical Support Engineer is a key member of the Technical Support team ... Working knowledge of leading lighting manufacturers, including Martin, ACME, grandMA (etc.

Collabera

Technical Support

Mason, OH · On-site

Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... Technical Support Duration: (3-6) Months (possible extension) Hours: 12 AM to 8:30 PM Roles and ...

iMotions

Technical Support Specialist

Boston, MA · On-site

... industry-leading solutions for human behavior research, including software, sensors, web-based ... Support team. * Track and respond to support requests in our ticket management system (Zendesk)

Collabera

Technical Support

Carrollton, TX · On-site

Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... 2+ years in supporting a technical/product software environment. Strong telephone skills.

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Technical Support Team Leader information

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How much do technical support team leader jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for technical support team leader in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How does a technical support team leader balance managing team performance with providing direct support to customers?

As a Technical Support Team Leader, you are responsible for both overseeing your team's productivity and occasionally stepping in to handle complex customer issues. This dual responsibility requires strong time management and delegation skills. Leaders typically monitor key performance indicators, coach team members, and organize regular training sessions, while also being available as an escalation point for high-priority or technically challenging cases. Balancing these tasks involves setting clear team goals, maintaining open communication, and fostering a collaborative environment where team members are empowered to solve problems independently.

What is the difference between Technical Support Team Leader vs Technical Support Specialist?

AspectTechnical Support Team LeaderTechnical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, ITIL) and experience in technical support rolesUsually holds similar certifications and entry to mid-level experience in technical support
Work EnvironmentLeads support teams, manages workflows, and coordinates with other departmentsProvides direct technical assistance to customers or end-users
Employer & Industry UsageCommon in IT, telecommunications, and tech companies with support teamsFound across various industries requiring technical customer support

The main difference is that the Technical Support Team Leader oversees support operations and manages staff, while the Technical Support Specialist focuses on resolving technical issues directly for customers. Both roles require technical knowledge and certifications, but the team leader has additional responsibilities in leadership and coordination.

What does a technical support team leader do?

A Technical Support Team Leader oversees a team of technical support specialists who assist customers with IT-related issues. Their responsibilities include managing daily operations, coaching team members, resolving complex technical problems, and ensuring high customer satisfaction. They also track performance metrics, implement support strategies, and act as a point of escalation for difficult cases. This role requires strong technical knowledge, leadership abilities, and excellent communication skills.

What are the key skills and qualifications needed to thrive as a technical support team leader?

To thrive as a Technical Support Team Leader, you need strong technical troubleshooting abilities, leadership experience, and a background in IT or computer science. Familiarity with help desk ticketing systems, remote support tools, and certifications such as CompTIA A+ or ITIL can be highly beneficial. Excellent communication, conflict resolution, and team management skills are crucial for motivating staff and ensuring customer satisfaction. These skills are essential to effectively guide support teams, resolve complex issues, and maintain high service standards.
More about Technical Support Team Leader jobs
What job categories do people searching Technical Support Team Leader jobs look for? The top searched job categories for Technical Support Team Leader jobs are:
Infographic showing various Technical Support Team Leader job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Team Lead

CSA Global LLC

Beverly, KS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Description:

Client Solution Architects (CSA) is currently seeking a TST Lead to support our program at Fort Leavenworth, KS.


For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.


This position is contingent upon contract award.


How Role Will Make an Impact:

  • Acts as the overall communications architect and network team manager for the MTC.
  • Designs, plans, implements, and oversees classified and unclassified MTC networks, both WAN and LAN, that support voice, data, and video services for exercises and events.
  • Manages MTC integration and use of networks owned and managed by external organizations, including NIPR, SIPR, CENTRIXS, tactical networks, and other networks as required.
  • Coordinates network design requirements, and responsibilities with other MTCs and training sites, training units, and external network and communications organizations.
  • Designs and establishes network architecture, coordinates network plans, configures network.
Requirements:

What you’ll need to have to join our award-winning team:

  • Clearance: Must possess and maintain an active Secret Clearance.
  • Bachelor’s degree
  • IAT II Certification
  • A minimum of 8 years of experience in the management of training environment; technical, networking, and exercise design of a similar size, scope and complexity.
  • A minimum of 3 years of experience in MCIS integration at Brigade or higher level.
  • Expert in integrating training environments.
  • Extensive experience planning architectures.

What Sets you apart:

  • Demonstrated experience in stimulation of Army Mission Command Systems in support of unit training events and distributed exercises. Digital Master Gunner qualified

Why You’ll Love this Job:

  • Purpose filled roles that contribute to impactful solutions to advance our federal clients' mission.
  • You may examine doctrine, plans, policies and procedures that will enhance and enrich the training environment, ensuring our warfighters are fully prepared for any challenge.
  • Daily opportunities to develop new skills
  • Team environment

What We Can Offer You:

  • Compensation
  • Health & Wellbeing
  • We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
  • Personal & Professional Development
  • We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
  • Diversity, Inclusion & Belonging
  • We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
  • Benefits
  • Healthcare (medical, dental, vision, prescription drugs)
  • Pet Insurance
  • 401(k) savings plan
  • Paid Time Off (PTO)
  • Holiday pay opportunities
  • Basic life insurance
  • AD&D insurance
  • Company-paid Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Tuition Support Options
  • Identity Theft Program