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Technical Support Team Leader Jobs (NOW HIRING)

Paysafe

Technical Support Specialist

Jacksonville, FL · On-site

WS) is a leading payments platform with an extensive track record of serving merchants and ... As a member of our Technical Support team, you will be an important representative and ambassador ...

Relatient

Technical Support Analyst

Atlanta, GA · On-site +1

$23 - $30/hr

Collaborate with team leads and cross-functional partners to ensure consistent, high-quality ... technical support role * Basic to intermediate SQL experience (including writing queries ...

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software ... To enhance our global support team, we are hiring a Technical Support Engineer - L1 with strong and ...

Winxnet

Technical Support Specialist

Portland, ME · On-site

We are seeking a candidate to join our support team. If you have technical experience, a positive can-do attitude, and are customer-focused, this may be the right position for you. The Technical ...

TalentWave

Technical Support Specialist

Chicago, IL · On-site

The company was founded at the University of Illinois by a team of industry leading security ... Previous experience in a technical support role is an advantage. Qualifications * BS or MS in ...

EIS

Technical Support Specialist

San Francisco, CA · On-site +1

$50K - $75K/yr

They are the ultimate team player. The Technical Support Specialist also plays a key role in ... Working in tandem with SupportOps leadership to identify operational gaps and predict possible ...

Duravant

Technical Support Specialist

Jonesboro, AR · On-site

FMH Conveyors is adding a Technical Support Specialist to our Lifecycle Services team, responsible for leading the technical support efforts as the liaison between customers and internal resources.

ALO

Manager, Warehouse Technical Support

Las Vegas, NV · On-site

$100K - $150K/yr

RESPONSIBILITIES Team Leadership & Management * Manage, coach, and develop a team of Warehouse ... Oversee day-to-day technical support for warehouse devices, systems, and infrastructure, including:

Procom Services

Technical Support Analyst

Plano, TX

Company Description Procom is a leading provider of professional IT services and staffing to ... Technical Support Analyst Assignment Length 6+ months "Please note that we are not able to work ...

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Technical Support Team Leader information

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How much do technical support team leader jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for technical support team leader in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How does a Technical Support Team Leader balance managing team performance with providing direct support to customers?

As a Technical Support Team Leader, you are responsible for both overseeing your team's productivity and occasionally stepping in to handle complex customer issues. This dual responsibility requires strong time management and delegation skills. Leaders typically monitor key performance indicators, coach team members, and organize regular training sessions, while also being available as an escalation point for high-priority or technically challenging cases. Balancing these tasks involves setting clear team goals, maintaining open communication, and fostering a collaborative environment where team members are empowered to solve problems independently.

What is the difference between Technical Support Team Leader vs Technical Support Specialist?

AspectTechnical Support Team LeaderTechnical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, ITIL) and experience in technical support rolesUsually holds similar certifications and entry to mid-level experience in technical support
Work EnvironmentLeads support teams, manages workflows, and coordinates with other departmentsProvides direct technical assistance to customers or end-users
Employer & Industry UsageCommon in IT, telecommunications, and tech companies with support teamsFound across various industries requiring technical customer support

The main difference is that the Technical Support Team Leader oversees support operations and manages staff, while the Technical Support Specialist focuses on resolving technical issues directly for customers. Both roles require technical knowledge and certifications, but the team leader has additional responsibilities in leadership and coordination.

What does a Technical Support Team Leader do?

A Technical Support Team Leader oversees a team of technical support specialists who assist customers with IT-related issues. Their responsibilities include managing daily operations, coaching team members, resolving complex technical problems, and ensuring high customer satisfaction. They also track performance metrics, implement support strategies, and act as a point of escalation for difficult cases. This role requires strong technical knowledge, leadership abilities, and excellent communication skills.

What are the key skills and qualifications needed to thrive as a Technical Support Team Leader, and why are they important?

To thrive as a Technical Support Team Leader, you need strong technical troubleshooting abilities, leadership experience, and a background in IT or computer science. Familiarity with help desk ticketing systems, remote support tools, and certifications such as CompTIA A+ or ITIL can be highly beneficial. Excellent communication, conflict resolution, and team management skills are crucial for motivating staff and ensuring customer satisfaction. These skills are essential to effectively guide support teams, resolve complex issues, and maintain high service standards.
More about Technical Support Team Leader jobs
What job categories do people searching Technical Support Team Leader jobs look for? The top searched job categories for Technical Support Team Leader jobs are:
Infographic showing various Technical Support Team Leader job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Specialist

Paysafe

Jacksonville, FL • On-site

Full-time

Posted 25 days ago

Job description

About Paysafe
Paysafe (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.
Your career starts here. Help us build and deliver innovative payment solutions.
To help us fuel accelerated growth, we are looking for an experienced Enterprise Technical Support Specialist for our North America iGaming team.
This role is based in Jacksonville, FL and offers a hybrid working model of working remotely while also being able to work an average of three days per week from our office in Jacksonville.
As a member of our Technical Support team, you will be an important representative and ambassador of the company brand, by providing exceptional levels of support, expert guidance and service. You will be serving both our Enterprise and SMB merchant base as well as internal departments.
What to expect:
  • Provide e-mail and phone support to existing merchants
  • Serve as a primary point of contact for merchant requests, questions, guidance and service issues.
  • Analyze merchant's payment related issues, assist with disputes, and provide sustainable solutions
  • Perform problem determination with merchants as well as conduct investigations for technical issues
  • Troubleshoot and resolve technical issues related to Paysafe's applications and systems
  • Ensure prompt communication with merchants, account managers, and partner managers on request status
  • Collaborate with internal teams (Development, Technical Operations, Compliance team, Payments, Legal etc.) to resolve customer issues and requests
  • Take full ownership of reported issues (internal and external), including close follow-up on escalations to ensure efficient resolution
  • Participate in the out-of-hours on-call rotation

To be successful you need to have:
  • At least 2 years of experience in customer service and technical support
  • Knowledge on how to professionally deal with confidential information
  • Understanding of major internet protocols and languages: HTTP, HTML, Web services, XML, REST, JSON
  • Familiarity with web-based applications and e-commerce principles like Webhooks, callbacks and CSS is considered an advantage
  • Ability to communicate effectively and professionally in English, both in writing and verbally
  • A strong sense of responsibility, teamwork, attention to detail, urgency and accountability
  • Follow the best practice ticket management process , i.e. ensuring tickets owned are handled and updated timely and every effort is made to meet service levels

Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.

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