ZipRecruiter

Log In

1

Technical Support Team Leader Jobs (NOW HIRING)

Twinstate Technologies

Technical Support

Plattsburgh, NY · On-site

$34K - $80K/yr

We are recruiting for several technical positions to join our amazing team. In any of these roles ... support or related hands experience (even if your hobby) is a plus. The ideal candidates must be ...

FastTek

Technical Support

Detroit, MI · On-site

$37K - $46K/yr

Technical Support #1057937 Position Summary ... As a key member of the Technology Division's Field Services and Asset Management team, the ...

Arete Technologies, Inc.

Technical Support

Richmond, VA

$37K - $46K/yr

Support duties include but are not limited to network connectivity troubleshooting, desktop ... The candidate also must be able to perform in a team environment Help Desk Tech Job Duties include ...

Winxnet

Technical Support Specialist

Portland, ME

We are seeking a candidate to join our support team. If you have technical experience, a positive can-do attitude, and are customer-focused, this may be the right position for you. The Technical ...

shentel

Technical Support Rep I

Blacksburg, VA · On-site

If this sounds like YOU, come be a part of our growing Shentel Technical Support Team! As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our ...

TEKsystems

Technical Support Representative

Irvine, CA

$20.65 - $22/hr

Support team members with high-priority technical inquiries * Respond to email inquiries related to ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Ask IT consulting

Technical Support

Richmond, VA

$37K - $46K/yr

... 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all ... DCLS Team Lead of overdue tickets Additional Information All your information will be kept ...

RELX

Technical Support Coordinator

Alpharetta, GA

$40K - $67K/yr

About the Team The Customer Support team delivers highquality technical assistance to internal and external customers, ensuring a seamless experience across multiple proprietary products and services.

next page

Showing results 1-20

All JobsTechnical Support Team Leader Jobs

Technical Support Team Leader information

See salary details

$14

$26

$44

How much do technical support team leader jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for technical support team leader in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How does a Technical Support Team Leader balance managing team performance with providing direct support to customers?

As a Technical Support Team Leader, you are responsible for both overseeing your team's productivity and occasionally stepping in to handle complex customer issues. This dual responsibility requires strong time management and delegation skills. Leaders typically monitor key performance indicators, coach team members, and organize regular training sessions, while also being available as an escalation point for high-priority or technically challenging cases. Balancing these tasks involves setting clear team goals, maintaining open communication, and fostering a collaborative environment where team members are empowered to solve problems independently.

What is the difference between Technical Support Team Leader vs Technical Support Specialist?

AspectTechnical Support Team LeaderTechnical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, ITIL) and experience in technical support rolesUsually holds similar certifications and entry to mid-level experience in technical support
Work EnvironmentLeads support teams, manages workflows, and coordinates with other departmentsProvides direct technical assistance to customers or end-users
Employer & Industry UsageCommon in IT, telecommunications, and tech companies with support teamsFound across various industries requiring technical customer support

The main difference is that the Technical Support Team Leader oversees support operations and manages staff, while the Technical Support Specialist focuses on resolving technical issues directly for customers. Both roles require technical knowledge and certifications, but the team leader has additional responsibilities in leadership and coordination.

What does a Technical Support Team Leader do?

A Technical Support Team Leader oversees a team of technical support specialists who assist customers with IT-related issues. Their responsibilities include managing daily operations, coaching team members, resolving complex technical problems, and ensuring high customer satisfaction. They also track performance metrics, implement support strategies, and act as a point of escalation for difficult cases. This role requires strong technical knowledge, leadership abilities, and excellent communication skills.

What are the key skills and qualifications needed to thrive as a Technical Support Team Leader, and why are they important?

To thrive as a Technical Support Team Leader, you need strong technical troubleshooting abilities, leadership experience, and a background in IT or computer science. Familiarity with help desk ticketing systems, remote support tools, and certifications such as CompTIA A+ or ITIL can be highly beneficial. Excellent communication, conflict resolution, and team management skills are crucial for motivating staff and ensuring customer satisfaction. These skills are essential to effectively guide support teams, resolve complex issues, and maintain high service standards.
More about Technical Support Team Leader jobs
What job categories do people searching Technical Support Team Leader jobs look for? The top searched job categories for Technical Support Team Leader jobs are:
Infographic showing various Technical Support Team Leader job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support

Technical Support

Twinstate Technologies

Plattsburgh, NY • On-site

$34K - $80K/yr

Full-time

Posted 24 days ago

Job description

If you would like to join a future-forward B2B company specializing in cybersecurity, proactively managed IT services, and hosted and on-premise voice solutions, with security being top of mind, please read on. If you like innovation, teamwork and client focused dedication to excellence, let us know by applying.
POSITION OVERVIEW:
TECHNICAL Support
Are you looking to accelerate your career? We are recruiting for several technical positions to join our amazing team. In any of these roles, you will assist Clients to keep their technology working and streamlined. Our goal is to create "Exceptional Clients Experiences" at every interaction we have with Clients.
Aptitude is one important trait we are looking for. Are you a quick learner, able to repair things that involve technology? Do you enjoy being a team player and helping others? We are interested in the right candidate with a natural talent or an ability an individual has acquired through life experience, study, training, or your capacity to acquire new skills.
We have entry-level and experienced positions available. Current positions may include Cabling Technicians, Help Desk, Networking Specialist, VolP Specialist, System Administrators and other positions. Whether you are entry level or experienced, we provide training both individual and on the job. Compensation is commensurate with experience, and while prior experience isn't required, previous roles with tech support or related hands experience (even if your hobby) is a plus. The ideal candidates must be highly reliable, have excellent communication skills, and be willing to be a continuous learner.
This position will require reliable internet and a driver's license as you will be assigned a Company vehicle as necessary.
CANDIDATE QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT?
Twinstate Technologies provides all new employees with training. Individuals who fit our Core Values and meet the position requirements, are driven to succeed and naturally curious, are encouraged to apply.
Our Core Values are the deeply ingrained principles that guide all our company's actions.
  • Accountable -Own it
  • Grit - Never give up
  • Resourceful-Gets things done
  • Team Driven-Cares about our clients and our team
  • Security First-Innovative

EEO Statement:
Twinstate Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Twinstate Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Twinstate Technologies expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Twinstate Technologies' employees to perform their job duties may result in discipline up to and including discharge.

Apply