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Technical Support Team Leader Jobs (NOW HIRING)

Lynn Rodens

Technical Support

Mobile, AL · On-site

$37K - $46K/yr

The role involves supporting a major workstation refresh and end-user technology deployment ... Founded in , the company is headquartered in , , with a team of 51-200 employees. The company is ...

Sweetepictravels

Remote Customer Support Team Leader

Austin, TX · Remote

$16.75 - $21.50/hr

Overview Join our dynamic team as a Remote Customer Service Representative, where your enthusiasm ... Support sales administration tasks such as processing documentation, updating records, and tracking ...

Computech Corporation

Technical Support

Saline, MI · On-site

$33K - $42K/yr

In-depth knowledge of Windows 7/Windows XP support & technical troubleshooting skills Working ... The candidate will interact with a large number of Information Systems division team members and ...

QSIC

Technical Support

Dallas, TX

Participate in team case reviews, sharing diagnostic approaches that worked and being honest about approaches that didn't. About You: You must have: * At least 2 years in a technical support role ...

EnrollHere

Technical Support Specialist

Pinehurst, NC · On-site

Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving ... Support Leadership & Enablement * Act as a day-to-day lead for the support function, helping ...

New

Casepoint

Technical Support Engineer

Washington, DC · On-site

$95K - $115K/yr

... US technical Support team. This customer-facing position supports Government and Commercial ... Communicate with project leads on estimates and deadlines for tasks * Assist project managers with ...

Securiti.ai

Technical Support Engineer

Concord, NC

We are looking for Technical Support Engineers for our global customer success organization to ... and a team that was responsible for developing and deploying the market-leading CASB & DLP ...

Flex Dental

Technical Support Manager

Provo, UT · On-site

Lead, coach, and develop the Customer Support team to deliver exceptional customer experiences and ... JOB QUALIFICATIONS * 3+ years of leadership experience in Customer Support/Technical Support

Socure

Technical Support Engineer

San Francisco, CA · On-site

$90K - $115K/yr

About the role The Technical Support Engineer is a customer-focused problem solver responsible for ... leadership competencies: continuous learning, effective communication, accountability, team ...

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Technical Support Team Leader information

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How much do technical support team leader jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for technical support team leader in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How does a technical support team leader balance managing team performance with providing direct support to customers?

As a Technical Support Team Leader, you are responsible for both overseeing your team's productivity and occasionally stepping in to handle complex customer issues. This dual responsibility requires strong time management and delegation skills. Leaders typically monitor key performance indicators, coach team members, and organize regular training sessions, while also being available as an escalation point for high-priority or technically challenging cases. Balancing these tasks involves setting clear team goals, maintaining open communication, and fostering a collaborative environment where team members are empowered to solve problems independently.

What is the difference between Technical Support Team Leader vs Technical Support Specialist?

AspectTechnical Support Team LeaderTechnical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, ITIL) and experience in technical support rolesUsually holds similar certifications and entry to mid-level experience in technical support
Work EnvironmentLeads support teams, manages workflows, and coordinates with other departmentsProvides direct technical assistance to customers or end-users
Employer & Industry UsageCommon in IT, telecommunications, and tech companies with support teamsFound across various industries requiring technical customer support

The main difference is that the Technical Support Team Leader oversees support operations and manages staff, while the Technical Support Specialist focuses on resolving technical issues directly for customers. Both roles require technical knowledge and certifications, but the team leader has additional responsibilities in leadership and coordination.

What does a technical support team leader do?

A Technical Support Team Leader oversees a team of technical support specialists who assist customers with IT-related issues. Their responsibilities include managing daily operations, coaching team members, resolving complex technical problems, and ensuring high customer satisfaction. They also track performance metrics, implement support strategies, and act as a point of escalation for difficult cases. This role requires strong technical knowledge, leadership abilities, and excellent communication skills.

What are the key skills and qualifications needed to thrive as a technical support team leader?

To thrive as a Technical Support Team Leader, you need strong technical troubleshooting abilities, leadership experience, and a background in IT or computer science. Familiarity with help desk ticketing systems, remote support tools, and certifications such as CompTIA A+ or ITIL can be highly beneficial. Excellent communication, conflict resolution, and team management skills are crucial for motivating staff and ensuring customer satisfaction. These skills are essential to effectively guide support teams, resolve complex issues, and maintain high service standards.
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What job categories do people searching Technical Support Team Leader jobs look for?

The top searched job categories for Technical Support Team Leader jobs are:

Infographic showing various Technical Support Team Leader job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support

Lynn Rodens

Mobile, AL • On-site

$37K - $46K/yr

Full-time

Re-posted 24 days ago

Job description

Job Summary:
Lynn Rodens is seeking a Contract IT Service Desk Support Technician to join their fast-paced healthcare technology environment. The role involves supporting a major workstation refresh and end-user technology deployment initiative, focusing on desktop deployments and providing exceptional customer service.
Responsibilities:
• Configure, image, and deploy 60–80 desktop and laptop systems
• Perform workstation setup, software installation, and basic system configuration
• Transfer user data from legacy devices to new systems
• Install and support Microsoft Office, Citrix, printers, and related peripherals
• Troubleshoot Tier 1 issues involving hardware, monitors, keyboards, mice, phones, and connectivity
• Maintain clean, organized workstation installations with proper cable management
• Document and manage support requests using ServiceNow
• Provide basic end-user guidance during equipment rollouts and installations
Qualifications:
Required:
• Experience with desktop, laptop, or workstation deployments in a professional environment
• Familiarity with Active Directory user administration and account support
• Knowledge of Microsoft Office, Citrix, and printer installations
• Strong troubleshooting skills for common hardware and peripheral issues
• Ability to manage repetitive technical tasks efficiently while maintaining attention to detail
• Excellent communication, customer service, and organizational skills
Company:
Founded in , the company is headquartered in , , with a team of 51-200 employees. The company is currently Growth Stage.

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