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Technical Support Team Leader Jobs (NOW HIRING)

Collabera

Technical Support

Carrollton, TX · On-site

Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 ... 2+ years in supporting a technical/product software environment. Strong telephone skills.

EnrollHere

Technical Support Specialist

Pinehurst, NC · On-site

Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving ... Support Leadership & Enablement * Act as a day-to-day lead for the support function, helping ...

EnrollHere

Technical Support Specialist

Pinehurst, NC · Remote

Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving ... Support Leadership & Enablement * Act as a day-to-day lead for the support function, helping ...

Arete Technologies, Inc.

Technical Support

Richmond, VA · On-site

$37K - $46K/yr

Support duties include but are not limited to network connectivity troubleshooting, desktop ... The candidate also must be able to perform in a team environment Help Desk Tech Job Duties include ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ...

ARMS

Technical Support Specialist

Mobile, AL · On-site

Company Description ARMS has been a leading provider of integrated CAD, RMS, and Compliance ... Ability to work independently and in a team environment * Experience with CJIS-compliant software ...

Bio-Techne

Technical Support Scientist

Newark, CA · On-site

$63K - $104K/yr

Contribute to the ongoing development of the technical support team's knowledge database. Education and Experience: * PhD with 0+ years, MS with 3+ years or BS with 5+ years of laboratory experience ...

AI Chopping Block

$90 - $130/hr

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

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Technical Support Team Leader information

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How much do technical support team leader jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support team leader in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does a technical support team leader do?

A Technical Support Team Leader oversees a team of technical support specialists who assist customers with IT-related issues. Their responsibilities include managing daily operations, coaching team members, resolving complex technical problems, and ensuring high customer satisfaction. They also track performance metrics, implement support strategies, and act as a point of escalation for difficult cases. This role requires strong technical knowledge, leadership abilities, and excellent communication skills.

What are the key skills and qualifications needed to thrive as a technical support team leader?

To thrive as a Technical Support Team Leader, you need strong technical troubleshooting abilities, leadership experience, and a background in IT or computer science. Familiarity with help desk ticketing systems, remote support tools, and certifications such as CompTIA A+ or ITIL can be highly beneficial. Excellent communication, conflict resolution, and team management skills are crucial for motivating staff and ensuring customer satisfaction. These skills are essential to effectively guide support teams, resolve complex issues, and maintain high service standards.

How does a technical support team leader balance managing team performance with providing direct support to customers?

As a Technical Support Team Leader, you are responsible for both overseeing your team's productivity and occasionally stepping in to handle complex customer issues. This dual responsibility requires strong time management and delegation skills. Leaders typically monitor key performance indicators, coach team members, and organize regular training sessions, while also being available as an escalation point for high-priority or technically challenging cases. Balancing these tasks involves setting clear team goals, maintaining open communication, and fostering a collaborative environment where team members are empowered to solve problems independently.

What is the difference between Technical Support Team Leader vs Technical Support Specialist?

AspectTechnical Support Team LeaderTechnical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, ITIL) and experience in technical support rolesUsually holds similar certifications and entry to mid-level experience in technical support
Work EnvironmentLeads support teams, manages workflows, and coordinates with other departmentsProvides direct technical assistance to customers or end-users
Employer & Industry UsageCommon in IT, telecommunications, and tech companies with support teamsFound across various industries requiring technical customer support

The main difference is that the Technical Support Team Leader oversees support operations and manages staff, while the Technical Support Specialist focuses on resolving technical issues directly for customers. Both roles require technical knowledge and certifications, but the team leader has additional responsibilities in leadership and coordination.

More about Technical Support Team Leader jobs

What job categories do people searching Technical Support Team Leader jobs look for?

The top searched job categories for Technical Support Team Leader jobs are:

Infographic showing various Technical Support Team Leader job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support

Collabera

Carrollton, TX • On-site

Contractor

Re-posted 23 days ago

Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 


Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence.

Job Description

Position Details:

Job Details: Help Desk Support

Duration: 6 month (may extend)

Location: Carrollton, TX


Responsibilities:

Provide front line phone queue support for customers. 

Enter detailed information for each call into call tracking system. 

Responsible for handling all calls through resolution in a timely manner. 

Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience. 

Meet call volume, call time, and quality standards as defined by the department.


Qualifications: 

1-2 years experience in a call center environment. 

2+ years in supporting a technical/product software environment. 

Strong telephone skills. 

Demonstrable Product (software and web application) Support and Customer Service experience. 

Demonstrable troubleshooting skills. 


Additional Information

To know more about this position, please contact:

Monil Narayan
973-929-3861

monil.narayan(@)collabera.com

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About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

Social media

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