Lynn Rodens is seeking a Tier 2 Account Service Desk Specialist to join their mission-driven technical support team for the Automated Commercial Environment (ACE), the U.S. government's primary trade ...
New
Lynn Rodens
3 jobs near Columbus, OH
Lynn Rodens is seeking a Tier 2 Account Service Desk Specialist to join their mission-driven technical support team for the Automated Commercial Environment (ACE), the U.S. government's primary trade ...
New
Lynn Rodens is seeking a Tier 2 Account Service Desk Specialist to join their mission-driven technical support team for the Automated Commercial Environment (ACE), the U.S. government's primary trade ...
New
Lynn Rodens is seeking a Tier 2 Account Service Desk Specialist to join their mission-driven technical support team for the Automated Commercial Environment (ACE), the U.S. government's primary trade ...
New
Lynn Rodens is a fast-paced technical support team delivering critical frontline assistance in a 24/7/365 environment. The Help Desk Specialist I serves as the first point of contact for customers ...
New
Lynn Rodens is a fast-paced technical support team delivering critical frontline assistance in a 24/7/365 environment. The Help Desk Specialist I serves as the first point of contact for customers ...
New
Full-time
Posted 2 days ago
Job description
Job Summary:
Lynn Rodens is seeking a Tier 2 Account Service Desk Specialist to join their mission-driven technical support team for the Automated Commercial Environment (ACE), the U.S. government's primary trade processing platform. In this role, you will provide advanced technical support to a large user community, troubleshoot issues, and assist with user enrollment and portal administration.
Responsibilities:
• supporting user enrollment
• account activation
• access management
• portal administration for both government and trade users
• assisting with documentation updates
• knowledge management contributions
• urgent incident response
• ongoing platform training to maintain technical proficiency
Qualifications:
Required:
• 2+ years of IT help desk, technical support, or customer support experience
• Experience supporting web portals, business applications, or account management processes
• Strong troubleshooting, communication, documentation, and customer service skills
• Bilingual English/Spanish fluency required
• Ability to work rotating schedules, including evenings, weekends, and holidays
• U.S. Citizenship required; ability to pass a federal background investigation
Preferred:
• Experience with ACE (Automated Commercial Environment) or trade compliance systems
• Familiarity with import/export processes, customs operations, or government programs
• ServiceNow or ITSM platform experience
• Prior federal, DHS, or regulatory environment experience
• HDI or related support certifications
Company:
Founded in , the company is headquartered in , , with a team of 51-200 employees. The company is currently Growth Stage.
Lynn Rodens is seeking a Tier 2 Account Service Desk Specialist to join their mission-driven technical support team for the Automated Commercial Environment (ACE), the U.S. government's primary trade processing platform. In this role, you will provide advanced technical support to a large user community, troubleshoot issues, and assist with user enrollment and portal administration.
Responsibilities:
• supporting user enrollment
• account activation
• access management
• portal administration for both government and trade users
• assisting with documentation updates
• knowledge management contributions
• urgent incident response
• ongoing platform training to maintain technical proficiency
Qualifications:
Required:
• 2+ years of IT help desk, technical support, or customer support experience
• Experience supporting web portals, business applications, or account management processes
• Strong troubleshooting, communication, documentation, and customer service skills
• Bilingual English/Spanish fluency required
• Ability to work rotating schedules, including evenings, weekends, and holidays
• U.S. Citizenship required; ability to pass a federal background investigation
Preferred:
• Experience with ACE (Automated Commercial Environment) or trade compliance systems
• Familiarity with import/export processes, customs operations, or government programs
• ServiceNow or ITSM platform experience
• Prior federal, DHS, or regulatory environment experience
• HDI or related support certifications
Company:
Founded in , the company is headquartered in , , with a team of 51-200 employees. The company is currently Growth Stage.