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Technical Support Team Leader Jobs (NOW HIRING)

Fundraise Up

Technical Support Engineer

Russian-speaking team, English C1+ required About Fundraise Up We're Fundraise Up - a global ... Our platform is trusted by many of the world's leading nonprofits, including UNICEF, the Alzheimer ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy ... As a key member of the Global Service Team, this role works closely with customers and internal ...

ADP

Technical Support Analyst II

Maitland, FL · On-site +1

ADP is hiring a Technical Support Analyst II. in this position you will provide technical support ... Acts as a team leader in the absence of the manager by prioritizing critical issues, providing ...

Daikin

Technical Support Specialist

Waller, TX

The HVAC Service Support Specialist provides technical support to contractors, distributors, engineers, and end users for Daikin's US domestic product lines.  Provides pre and post-sales technical ...

CyberNut

Technical Support Engineer

Technical Support Engineer Location: Remote (United States) Target Start Date: April 2026 About ... Guide customers through onboarding, training campaign setup, team configuration, and platform ...

Supermicro

Technical Support Associate

Jersey City, NJ · On-site

... with the engineering team to ensure seamless integration of hardware solutions. • Ensure ... Supermicro is a global leader in high-performance, high-efficiency server technology and innovation.

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

You would act as the Technical Support Engineer for Switching and Wireless Team. As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers ...

Shentel

Technical Support Rep I

Winchester, VA · On-site

If this sounds like YOU, come be a part of our growing Shentel Technical Support Team! As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our ...

WAZER

Technical Support Representative

Yonkers, NY · On-site

We are looking for a Technical Support Representative who is curious, mechanically inclined, and ... Comfortable leading feedback sessions with other team members and enjoy a good brainstorm session

Shentel

Technical Support Rep I

Blacksburg, VA · On-site

If this sounds like YOU, come be a part of our growing Shentel Technical Support Team! As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our ...

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Technical Support Team Leader information

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How much do technical support team leader jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for technical support team leader in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How does a Technical Support Team Leader balance managing team performance with providing direct support to customers?

As a Technical Support Team Leader, you are responsible for both overseeing your team's productivity and occasionally stepping in to handle complex customer issues. This dual responsibility requires strong time management and delegation skills. Leaders typically monitor key performance indicators, coach team members, and organize regular training sessions, while also being available as an escalation point for high-priority or technically challenging cases. Balancing these tasks involves setting clear team goals, maintaining open communication, and fostering a collaborative environment where team members are empowered to solve problems independently.

What is the difference between Technical Support Team Leader vs Technical Support Specialist?

AspectTechnical Support Team LeaderTechnical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, ITIL) and experience in technical support rolesUsually holds similar certifications and entry to mid-level experience in technical support
Work EnvironmentLeads support teams, manages workflows, and coordinates with other departmentsProvides direct technical assistance to customers or end-users
Employer & Industry UsageCommon in IT, telecommunications, and tech companies with support teamsFound across various industries requiring technical customer support

The main difference is that the Technical Support Team Leader oversees support operations and manages staff, while the Technical Support Specialist focuses on resolving technical issues directly for customers. Both roles require technical knowledge and certifications, but the team leader has additional responsibilities in leadership and coordination.

What does a Technical Support Team Leader do?

A Technical Support Team Leader oversees a team of technical support specialists who assist customers with IT-related issues. Their responsibilities include managing daily operations, coaching team members, resolving complex technical problems, and ensuring high customer satisfaction. They also track performance metrics, implement support strategies, and act as a point of escalation for difficult cases. This role requires strong technical knowledge, leadership abilities, and excellent communication skills.

What are the key skills and qualifications needed to thrive as a Technical Support Team Leader, and why are they important?

To thrive as a Technical Support Team Leader, you need strong technical troubleshooting abilities, leadership experience, and a background in IT or computer science. Familiarity with help desk ticketing systems, remote support tools, and certifications such as CompTIA A+ or ITIL can be highly beneficial. Excellent communication, conflict resolution, and team management skills are crucial for motivating staff and ensuring customer satisfaction. These skills are essential to effectively guide support teams, resolve complex issues, and maintain high service standards.
More about Technical Support Team Leader jobs
What job categories do people searching Technical Support Team Leader jobs look for? The top searched job categories for Technical Support Team Leader jobs are:
Infographic showing various Technical Support Team Leader job openings in the United States as of June 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Engineer

Technical Support Engineer

Fundraise Up

Remote

Full-time

Posted 16 days ago

Job description

Highlights:
Location: Remote (EST hours preferred)
Language: Russian-speaking team, English C1+ required
About Fundraise Up
We're Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.
Our platform is trusted by many of the world's leading nonprofits, including UNICEF, the Alzheimer's Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we're recognized not just for our impact - but for the quality of the product we deliver.
A Truly Global Product
We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.
We're building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.
Our backend is powered by Node.js (Koa, NestJS) and MongoDB. The frontend stack includes Webpack, Vue.js, and React, with nearly all code written in TypeScript. For high-throughput messaging and background processing, we use Kafka (for millions of events) and Bull (Redis). Analytics data is stored in ClickHouse, and we use Elasticsearch for search.
The Team
We are a distributed team of 160+ product professionals, including 80+ engineers. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Many of our developers bring 5 - 10+ years of experience, and we foster a culture of deep technical curiosity and knowledge sharing.
Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You'll be joining a team where quality, mentorship, and mutual respect come first.
About the Role
As a Technical Support Engineer at Fundraise Up, you are more than a support engineer- you are a product expert, a client advocate, and a technical detective. You will be responsible for diagnosing and resolving complex technical issues for our clients, ensuring they can leverage our platform to its fullest potential. You will also be the voice of the customer within our company, providing invaluable feedback that directly influences our product roadmap.
Our support team is built on ownership and proactivity. You take each ticket from first response to resolution, loop in the right people when needed, and never let things fall through the cracks.
At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work and grow their fluency as the tools evolve.
Requirements
  • 3+ years of experience in technical support for a SaaS product.
  • C1 English - written and spoken, with the ability to communicate clearly and quickly in a technical context.
  • Understanding of how the web works: HTML, CSS, JavaScript - comfortable reading code and using browser dev tools.
  • Strong analytical and troubleshooting skills - you investigate, not just relay.
  • High ownership mindset - you follow through, meet deadlines, and communicate proactively when something changes.
  • Ability to work 9:00-18:00 Eastern Time (New York), fixed schedule.
Nice to Have
  • Experience with Intercom or similar ticket systems.
  • Experience writing Help Center or knowledge base articles.
  • Experience with API troubleshooting or integration support.
Why work with us
  • A strong, collaborative product team that owns what it builds.
  • Clear product vision and access to real customer feedback from global nonprofit leaders.
  • Flat structure: no politics, just great work with great people.
  • Transparent company culture-we share how we're growing, where revenue comes from, and what's next.
  • Long-term focus: we offer equity options and value sustained, meaningful contribution.
Compensation
  • The compensation for this role is up to GEL5,800 gross per month.
  • Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role's requirements and location.
Benefits
  • 31 days off.
  • 100% paid telemedicine plan.
  • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
  • English learning courses.
  • Relevant professional education.
  • Gym or swimming pool.
  • Co-working.
  • Remote working.

**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.

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