ZipRecruiter

Log In

1

Technical Support Team Leader Jobs (NOW HIRING)

Ask IT consulting

Technical Support

Richmond, VA

$37K - $46K/yr

... 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all ... DCLS Team Lead of overdue tickets Additional Information All your information will be kept ...

WellSky

Technical Support Analyst

Overland Park, KS

$2.5K/yr

The Technical Support Analyst is responsible for providing technical support to WellSky clients ... This opening is with our Bonafide Support team. If the details below sound like you, we invite you ...

Fin

Technical Support Engineer

Chicago, IL · Hybrid

The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...

Sciton

Technical Support Engineer

Palo Alto, CA

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy ... As a key member of the Global Service Team, this role works closely with customers and internal ...

Nestle

Technical Training Team Leader

Cleveland, OH · On-site

$29 - $40/hr

Technical & Operational Support * Demonstrate strong knowledge of maintenance principles and ... Supervisory & Leadership Expectations * Provide peer coaching and support team development ...

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

The Position We're looking for team members who place a high value on customer service ... A Technical Support Agent will be required to assist end users of Point-of-Sale solutions in ...

Socure

Technical Support Engineer

San Francisco, CA · On-site

$90K - $115K/yr

About the role The Technical Support Engineer is a customer-focused problem solver responsible for ... leadership competencies: continuous learning, effective communication, accountability, team ...

next page

Showing results 1-20

All JobsTechnical Support Team Leader Jobs

Technical Support Team Leader information

See salary details

$14

$26

$44

How much do technical support team leader jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for technical support team leader in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

How does a Technical Support Team Leader balance managing team performance with providing direct support to customers?

As a Technical Support Team Leader, you are responsible for both overseeing your team's productivity and occasionally stepping in to handle complex customer issues. This dual responsibility requires strong time management and delegation skills. Leaders typically monitor key performance indicators, coach team members, and organize regular training sessions, while also being available as an escalation point for high-priority or technically challenging cases. Balancing these tasks involves setting clear team goals, maintaining open communication, and fostering a collaborative environment where team members are empowered to solve problems independently.

What is the difference between Technical Support Team Leader vs Technical Support Specialist?

AspectTechnical Support Team LeaderTechnical Support Specialist
CredentialsTypically requires relevant certifications (e.g., CompTIA, ITIL) and experience in technical support rolesUsually holds similar certifications and entry to mid-level experience in technical support
Work EnvironmentLeads support teams, manages workflows, and coordinates with other departmentsProvides direct technical assistance to customers or end-users
Employer & Industry UsageCommon in IT, telecommunications, and tech companies with support teamsFound across various industries requiring technical customer support

The main difference is that the Technical Support Team Leader oversees support operations and manages staff, while the Technical Support Specialist focuses on resolving technical issues directly for customers. Both roles require technical knowledge and certifications, but the team leader has additional responsibilities in leadership and coordination.

What does a Technical Support Team Leader do?

A Technical Support Team Leader oversees a team of technical support specialists who assist customers with IT-related issues. Their responsibilities include managing daily operations, coaching team members, resolving complex technical problems, and ensuring high customer satisfaction. They also track performance metrics, implement support strategies, and act as a point of escalation for difficult cases. This role requires strong technical knowledge, leadership abilities, and excellent communication skills.

What are the key skills and qualifications needed to thrive as a Technical Support Team Leader, and why are they important?

To thrive as a Technical Support Team Leader, you need strong technical troubleshooting abilities, leadership experience, and a background in IT or computer science. Familiarity with help desk ticketing systems, remote support tools, and certifications such as CompTIA A+ or ITIL can be highly beneficial. Excellent communication, conflict resolution, and team management skills are crucial for motivating staff and ensuring customer satisfaction. These skills are essential to effectively guide support teams, resolve complex issues, and maintain high service standards.
More about Technical Support Team Leader jobs
What job categories do people searching Technical Support Team Leader jobs look for? The top searched job categories for Technical Support Team Leader jobs are:
Infographic showing various Technical Support Team Leader job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support

Technical Support

Ask IT consulting

Richmond, VA

$37K - $46K/yr

Contractor

Posted 7 days ago

Job description

Company Description

Ask ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive, innovative and successful companies.

Job Description

1. Respond to and direct help desk tickets to other technicians for resolution

2. Perform installation and troubleshooting of PC's, printers, iPhones and software.

3. Daily inspections of server room and data closets

4. Manage backup tape rotation and cases for offsite pickup

5. Perform network jack activation for correct VLAN

6. Basic customer training and support on Mitel phone operations

7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets

Additional Information

All your information will be kept confidential according to EEO guidelines.

Ask IT Consulting logo

About Ask IT Consulting

Sourced by ZipRecruiter

Ask IT Consulting, based in Holtsville, NY, US, is a dynamic player in the IT and business solutions industry. Their services portfolio, as outlined on their official website (askitc.com), spans across a broad spectrum which includes IT consulting, talent management, digital and technology solutions. Founded with the goal to provide clients with the highest quality IT services, the company has steadily evolved and expanded as a leading resource, maintaining a powerful presence in the fields of information technology and business solutions alike. Ask IT Consulting believes firmly in its core values, which pivots upon integrity, excellence, respect, commitment, and diversity. As part of its mission, the company strives to deliver innovative and effective solutions for their clients that are tailored to meet their unique needs and objectives.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Holtsville, NY, US

Year founded

2008

Social media

FacebookTwitter

View All Ask IT Consulting Jobs

Apply