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Customer Service Technical Support Specialist Jobs

AAON, Inc.

Technical Development Specialist

Tulsa, OK · On-site

The Technical Development Specialist is responsible for providing technical leadership and ... Support field service personnel, contractors, customers, and sales representatives with advanced ...

Aramark

Technical Support Specialist

Springfield, MO · On-site

... Technical Support Specialist to serve as the on-site technology lead for a long-standing K-12 ... Strong service mindset with a commitment to delivering an exceptional customer experience.

Anrok, Inc

Technical Support Specialist

Salt Lake City, UT · On-site

$80K - $105K/yr

Our customers include: * 40% of Forbes Top 50 AI companies * 20% of Forbes Top 100 Cloud companies ... Anrok is hiring a Technical Support Specialist to be on the front line of our customer experience.

Zoomcar

Senior Technical Support Specialist

Atlanta, GA · On-site

$80 - $100/hr

... customer service and technical help for our loyal customers and to contribute to the success of our ... As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ...

Fortinet

Senior Technical Support Specialist

Atlanta, GA · Hybrid

... customer service and technical help for our loyal customers and to contribute to the success of our ... As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ...

Fortinet

Senior Technical Support Specialist

Atlanta, GA · Hybrid

... customer service and technical help for our loyal customers and to contribute to the success of our ... As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ...

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Customer Service Technical Support Specialist information

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How much do customer service technical support specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer service technical support specialist in the United States is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $34.86 per hour, depending on experience, location, and employer.

What is a customer service technical support specialist?

A Customer Service Technical Support Specialist is a professional who assists customers with technical issues related to products or services. They handle inquiries, troubleshoot problems, and provide solutions via phone, email, chat, or in person. Their goal is to ensure customer satisfaction by resolving issues efficiently and offering guidance on how to use products or services. These specialists often work in IT, telecommunications, or consumer electronics industries, and require strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a customer service technical support specialist?

To thrive as a Customer Service Technical Support Specialist, you need strong problem-solving skills, technical knowledge relevant to the company's products or services, and usually a high school diploma or higher. Familiarity with CRM systems, ticketing platforms like Zendesk or Salesforce, and basic troubleshooting tools is often required. Excellent communication, patience, and adaptability are vital soft skills that help build rapport and handle challenging customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the support team.

How does a customer service technical support specialist typically collaborate with other departments to resolve complex customer issues?

Customer Service Technical Support Specialists often work closely with engineering, product management, and quality assurance teams to address issues that require in-depth technical expertise or product changes. When a customer's problem cannot be resolved through standard troubleshooting, specialists escalate the issue internally, providing detailed documentation and context. This cross-functional collaboration ensures that customers receive accurate solutions and helps the organization identify recurring problems or potential improvements. Regular meetings and ticketing systems are commonly used to facilitate communication and track progress until resolution.

What is the difference between Customer Service Technical Support Specialist vs Customer Support Representative?

AspectCustomer Service Technical Support SpecialistCustomer Support Representative
CredentialsBasic technical knowledge, certifications like CompTIA A+ often preferredCustomer service skills, sometimes basic technical knowledge
Work EnvironmentTechnical support centers, IT departments, online chat, phone supportCall centers, retail, online support, customer service departments
Employer & IndustryIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries
Search & Comparison IntentTechnical troubleshooting, product support, software issuesCustomer inquiries, service issues, account questions

The main difference is that Customer Service Technical Support Specialists focus on resolving technical issues and troubleshooting products, often requiring technical certifications. Customer Support Representatives handle general customer inquiries and service requests, with less emphasis on technical skills. Both roles are essential in customer service but serve different functions within organizations.

Is remote customer service technical support specialist a stressful job?

Remote customer service technical support specialists often experience stress due to handling customer issues, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, training, and support tools used, with some roles offering flexible schedules to help manage stress.
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Customer Service Technical Support Specialist jobs near you

Technical Support Specialist

CSA Global LLC

Dahlgren, VA • On-site

Full-time

Re-posted 10 days ago

Key responsibilities

  • Support and troubleshoot computer networking, system performance, and electronic device functionality.

  • Assist with network access, identity management, and remote access technologies.

  • Follow incident tracking, document solutions, and develop or maintain Standard Operating Procedures (SOP).

Job description

Description:

Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program onsite* at Dahlgren, VA.

*Onsite/Hybrid/Remote work schedules subject to change based on contract requirements.


For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.  


This position is contingent on contract award.


How Role will make an impact:

Technical Proficiency:

  • Computer networking concepts, protocols, and security methodologies
  • System performance and availability monitoring
  • Network access, identity, and access management (e.g., Public Key Infrastructure)
  • Remote access technologies
  • Systems administration concepts
  • Common network tools (e.g., ping, traceroute, nslookup)
  • Electronic device functionality (computers, network components, peripherals)
  • Operating System command line execution (e.g., ipconfig, netstat)
  • Cloud computing service and deployment models (SaaS, IaaS, PaaS)
  • Network protocols (TCP/IP, DHCP, DNS)

Security Awareness:

  • Cybersecurity principles, threats, and vulnerabilities
  • National and international cybersecurity laws, regulations, and ethics
  • Organizational IT user security policies (e.g., account management, access control)
  • Data security standards (PII, PCI, PHI)
  • Information classification, compromise procedures, and incident management processes

Support and Service Delivery:

  • Risk management processes (assessment and mitigation)
  • Incident data analysis and trend identification
  • Service desk best practices
  • Customer service and communication skills
  • Technical training development and delivery
  • Incident tracking and solution database management
  • Trouble ticketing system utilization (incident, problem, event documentation)
  • Standard Operating Procedure (SOP) development and maintenance
Requirements:

What you’ll need to have to join our award-winning team: 

  • Clearance: Must possess and maintain an active Secret Clearance 
  • Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support
  • IAT I Certification: A+, Network+, SSCP, CND, OR CCNA 

What Sets You Apart:

  • IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP 

Physical Requirements:

While performing the duties of this job, the employee is regularly required to:

  • Sit for extended periods of time and work at a computer workstation
  • Use hands and fingers to operate keyboards, mice, and other input devices
  • Communicate effectively, both verbally and in writing
  • Specific vision abilities required may include close vision, distance vision, depth perception, and the ability to adjust
  • Stand, walk, bend, or reach; Access equipment located in data centers, offices, or under desks
  • Lift and/or move equipment weighing up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, in accordance with the Americans with Disabilities Act (ADA).