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Customer Service Technical Support Specialist Jobs

Illinois Mutual

Technical Support Specialist

Peoria, IL · On-site

$46K - $50K/yr

Technical Support Specialist Department: Information Technology Reports To: AVP Infrastructure ... IT services to internal and external customers Manage incoming contacts (calls, tickets, walk-ups ...

Techoundsllc

Technical Support Specialist

Camarillo, CA · On-site

$39 - $49/hr

Technical Support Specialist - Direct hire/ W-2 role Location: Camarillo, CA 93012 Pay: $39 to $49 ... services. * Familiarity with SQL databases or experience supporting business applications and ...

Techoundsllc

Technical Support Specialist

Camarillo, CA · On-site

$39 - $49/hr

Technical Support Specialist - Direct hire/ W-2 role Location: Camarillo, CA 93012 Pay: $39 to $49 ... services. * Familiarity with SQL databases or experience supporting business applications and ...

H. Betti Industries, Inc.

$55 - $75/hr

National Service Network - Technical Support Specialist Location: National Service Network ... Communicate professionally with customers, technicians, manufacturers, and internal teams regarding ...

Daikin

Technical Support Specialist

Waller, TX

The HVAC Service Support Specialist provides technical support to contractors, distributors ... Service Representative  * Follow up on customer inquiries to ensure job completion and job ...

EnrollHere

Technical Support Specialist

Pinehurst, NC · On-site

We partner with organizations nationwide to deliver streamlined technology and exceptional customer ... Identify gaps in onboarding, help content, and self-service resources. * Help scale support ...

EnrollHere

Technical Support Specialist

Pinehurst, NC · On-site

We partner with organizations nationwide to deliver streamlined technology and exceptional customer ... Identify gaps in onboarding, help content, and self-service resources. * Help scale support ...

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Customer Service Technical Support Specialist information

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How much do customer service technical support specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer service technical support specialist in the United States is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $34.86 per hour, depending on experience, location, and employer.

What is a customer service technical support specialist?

A Customer Service Technical Support Specialist is a professional who assists customers with technical issues related to products or services. They handle inquiries, troubleshoot problems, and provide solutions via phone, email, chat, or in person. Their goal is to ensure customer satisfaction by resolving issues efficiently and offering guidance on how to use products or services. These specialists often work in IT, telecommunications, or consumer electronics industries, and require strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a customer service technical support specialist?

To thrive as a Customer Service Technical Support Specialist, you need strong problem-solving skills, technical knowledge relevant to the company's products or services, and usually a high school diploma or higher. Familiarity with CRM systems, ticketing platforms like Zendesk or Salesforce, and basic troubleshooting tools is often required. Excellent communication, patience, and adaptability are vital soft skills that help build rapport and handle challenging customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and contribute to the overall success of the support team.

How does a customer service technical support specialist typically collaborate with other departments to resolve complex customer issues?

Customer Service Technical Support Specialists often work closely with engineering, product management, and quality assurance teams to address issues that require in-depth technical expertise or product changes. When a customer's problem cannot be resolved through standard troubleshooting, specialists escalate the issue internally, providing detailed documentation and context. This cross-functional collaboration ensures that customers receive accurate solutions and helps the organization identify recurring problems or potential improvements. Regular meetings and ticketing systems are commonly used to facilitate communication and track progress until resolution.

What is the difference between Customer Service Technical Support Specialist vs Customer Support Representative?

AspectCustomer Service Technical Support SpecialistCustomer Support Representative
CredentialsBasic technical knowledge, certifications like CompTIA A+ often preferredCustomer service skills, sometimes basic technical knowledge
Work EnvironmentTechnical support centers, IT departments, online chat, phone supportCall centers, retail, online support, customer service departments
Employer & IndustryIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries
Search & Comparison IntentTechnical troubleshooting, product support, software issuesCustomer inquiries, service issues, account questions

The main difference is that Customer Service Technical Support Specialists focus on resolving technical issues and troubleshooting products, often requiring technical certifications. Customer Support Representatives handle general customer inquiries and service requests, with less emphasis on technical skills. Both roles are essential in customer service but serve different functions within organizations.

Is remote customer service technical support specialist a stressful job?

Remote customer service technical support specialists often experience stress due to handling customer issues, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, training, and support tools used, with some roles offering flexible schedules to help manage stress.
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Customer Service Technical Support Specialist jobs near you

Technical support specialist

Progressive Technology Solutions

Boise, ID • On-site

Contractor

Re-posted 4 days ago

Job description

Job Description
  • We are seeking a technical support specialist with a proven track record of delivering excellent customer service.
  • This position is fast paced managing inbound technical customer & reseller service events remotely (phone, chat, email).
  • You will be supporting HP commercial high-end printers & technologies which may include one or more product lines (HP PageWide XL, HP Latex, UV products).
  • This roles purpose is to provide remote solutions that minimize our customers down time by avoiding wait and travel time necessary for onsite service.
  • We support a very unique customer base each with mission critical attributes that rely heavily on our ability to adapt, meet our Service Level Agreements (SLA) while delivering world class customer service and complete technical resolutions.
    Qualifications

    Skills Required:

    • Documented job history which includes a technical background encompassing both software and hardware knowledge, troubleshooting, problem solving, team collaboration, and customer service expertise.
    • We are looking for candidates with support experience that exceeds basic level product support such as simple items like cell phones etc.
    • This is not an entry level position and requires 2+ years of applicable experience.
    • Exposure to a variety of computer applications, data bases, remote access applications, and network configurations.
    • Exceptional communication skills needed to manage interactions with a culturally diverse customer & reseller base.
    • Ability to de-escalate and prioritize well interactions with customers while delivering world class customer satisfaction.
    • Prior experience within a care center / remote support center managing service events via a ticketing system.
    • Enthusiasm for investigating and resolving challenging issues, building a structured plan of action to resolve while keeping our customers informed on progress and delivering a positive outcome
    • Knowledge of structured methodology to resolve an issue such as 5-step troubleshooting.

    Desired Skills:

    • Prior field service experience repairing, troubleshooting electro-mechanical commercial products on location at customer sites
    • Graphics and / or application support experience. Adobe suites, RIP software, print job configuration setup
    • Exposure to different media / substrate types, car wraps, banners, commercial prints
    • Previous Designjet, Latex or UV product experience Applicants should be capable of working any shift from 6am -6pm Monday - Friday to be considered.
    • Professionalism is that the root of our success and therefore, we are looking for well qualified candidates that have exemplary statuses in current or previous job roles.
    • Product specific training will be provided to those with the appropriate background to excel in this role.
    • This position for the right candidate has potential for advancement and longevity.
    Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Apply