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Gaming Customer Support Jobs in Texas (NOW HIRING)

OTK Network

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

While this is not primarily a technical support position, Starforge sells enthusiast gaming PCs and ... Respond to customer inquiries regarding orders, shipping, billing, returns, exchanges, and account ...

OTK Network

Customer Support Representative

Austin, TX · On-site

$18.50 - $19.50/hr

While this is not primarily a technical support position, Starforge sells enthusiast gaming PCs and ... Respond to customer inquiries regarding orders, shipping, billing, returns, exchanges, and account ...

Fanatics Collectibles

Customer Support Associate

Allen, TX · On-site

$16.25 - $22.25/hr

... Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans ... Role Summary Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and ...

Sync.com, Inc

Technical Customer Support

Dallas, TX · On-site +1

... on game changing projects. You will help define what the future of work looks like. Most ... Provide exceptional technical support to customers using our cloud storage and file sharing ...

Applied Systems, Inc.

Manager, Customer Support

Dallas, TX · On-site +1

$75K - $105K/yr

With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable; w ... Position Overview We're seeking a Manager to join our Customer Support team in a remote role.

Applied Systems, Inc.

Manager, Customer Support

Dallas, TX · On-site +1

$75K - $105K/yr

With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable; w ... Position Overview We're seeking a Manager to join our Customer Support team in a remote role.

GBG

Account Manager, Gaming (3998)

Houston, TX · On-site

About the team and role Global Gaming Team GBG's Global Gaming team partners with leading operators ... customer and sector insights inform the product roadmap . * Partner with Legal to support contract ...

Etech

Be Seen First

Customer Support Specialist, Chat and Email | 5k Sign on Bonus

Dallas, TX · On-site

$20 - $23/hr

Etech Global Services is hiring Customer Support Specialists in Dallas to support a fast growing ... Prior support, moderation, gaming, fintech, or crypto experience is a plus, not a * requirement ...

Pacific Gaming

Product Manager

Kyle, TX · On-site

Pacific Gaming is looking for a Product Manager to oversee the daily operations of our Bingo Desk ... Provide hardware and software support to customers and internal team members.Maintain accurate ...

New

Extraordinary Escapes

Be Seen First

Escape Room Customer Service

Corpus Christi, TX · On-site

$11 - $15/hr

The role also includes monitoring games, offering clues when needed, resetting rooms between ... Customer Support and Customer Satisfaction skills to address inquiries, manage issues, and ensure ...

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All JobsGaming Customer Support JobsGaming Customer Support Jobs in Texas

Gaming Customer Support information

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$10

$21

$53

How much do gaming customer support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for gaming customer support in Texas is $21.59, according to ZipRecruiter salary data. Most workers in this role earn between $11.20 and $24.62 per hour, depending on experience, location, and employer.

What is a gaming customer support?

A Gaming Customer Support job involves assisting players with game-related issues, such as troubleshooting technical problems, handling account inquiries, and providing guidance on gameplay. Support is typically offered via chat, email, or phone. The role requires strong communication skills, patience, and knowledge of the game or platform. It also involves reporting bugs, escalating complex issues, and ensuring a positive player experience.

What are the key skills and qualifications needed to thrive in gaming customer support?

To thrive as a Gaming Customer Support representative, you need strong communication skills, problem-solving ability, and a good understanding of gaming platforms or products, often supported by previous customer service experience. Familiarity with ticketing systems like Zendesk or Freshdesk, live chat interfaces, and possibly CRM software is frequently required; certifications in customer service can also be advantageous. Patience, teamwork, and adaptability are essential soft skills for managing diverse player inquiries and fast-paced shifts. These competencies ensure customer concerns are resolved efficiently, leading to higher player satisfaction and a positive gaming community.

What are the most common challenges faced by gaming customer support representatives?

Gaming Customer Support representatives often encounter challenges such as handling a high volume of tickets during game updates or bug reports, managing frustrated or upset players, and staying up to date with frequent changes in game features or policies. You'll need to quickly adapt to different player personalities and troubleshoot various technical or account issues across multiple platforms. However, training and support from experienced team members are typically provided, and most companies encourage a collaborative environment where knowledge sharing is common. These challenges are opportunities to build your problem-solving and communication skills, which are highly valued for advancement within the gaming industry.

What are the most commonly searched types of Gaming Customer Support jobs in Texas?

The most popular types of Gaming Customer Support jobs in Texas are:

What are popular job titles related to Gaming Customer Support jobs in Texas?

For Gaming Customer Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Gaming Customer Support jobs in Texas look for?

The top searched job categories for Gaming Customer Support jobs in Texas are:

What cities in Texas are hiring for Gaming Customer Support jobs?

Cities in Texas with the most Gaming Customer Support job openings:

Gaming Customer Support jobs near you
Infographic showing various Gaming Customer Support job openings in Texas as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 89% In-person, 5% Hybrid, and 6% Remote job distribution, with an average salary of $44,902 per year, or $21.6 per hour.

Customer Support Representative

OTK Network

Austin, TX • On-site

$15.75 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About the Job:
Starforge Systems is looking for a Customer Support Representative to provide friendly, responsive support to our customers throughout their order and ownership experience. You'll help customers with order questions, shipping and delivery updates, account issues, returns, billing questions, and general product information.
Most customer communication is handled through email. You must be able to write clearly and warmly, stay organized across many open conversations, and follow company policy and best practices in each interaction.
While this is not primarily a technical support position, Starforge sells enthusiast gaming PCs and related hardware. You should have enough familiarity with PC hardware to answer general product-related questions.
Job Duties:

  • Respond to customer inquiries regarding orders, shipping, billing, returns, exchanges, and account questions
  • Communicate with customers primarily through email
  • Ask clarifying questions to understand what a customer needs
  • Look up order status, shipping details, account information, and payment records to answer customer questions accurately
  • Guide customers through routine processes such as placing or modifying an order, initiating a return or exchange, updating account information, or resolving a billing discrepancy
  • Escalate urgent, unusual, or unresolved issues with a clear summary of the situation and any work already completed
  • Provide general information about PC hardware and Starforge products and help customers identify when a question requires assistance from Technical Support
  • Document customer interactions, issues, and resolutions thoroughly within the ticketing system
  • Collaborated with other team members
  • Stay current on products, policies, promotions, and internal support procedures
  • Perform other related duties as assigned
Required Skills/Abilities:
  • Strong written communication skills, including the ability to provide complete, friendly, and easy-to-follow answers without sounding scripted or curt
  • Ability to communicate effectively and patiently with customers of varying moods, needs, and levels of familiarity with our products
  • Strong organizational skills and the ability to manage multiple open conversations at once
  • Sound judgment in knowing when to resolve an issue directly versus when to escalate it
  • Comfort learning and navigating a ticketing system, order-management system, and other internal tools
  • Excellent attention to detail and ticket-documentation habits
  • Working knowledge of or ability and willingness to learn the basics of PC hardware, gaming PCs, and Starforge's product lineup
Education and Experience:
  • High school diploma or equivalent required
  • Experience with ticketing systems, live chat, or email-based customer support
  • General familiarity with desktop PCs, PC gaming, or consumer computer hardware
Physical Demands:
  • Ability to remain seated and work at a computer for the duration of the workday
  • Ability to use a keyboard, mouse, headset, and computer monitor throughout the workday
Employee Benefits:
  • Company-paid medical, dental, vision, disability, and life insurance
  • 401k plan with match
  • Company-paid wellness plan
  • Competitive vacation and sick time
  • PC discounts

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