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Work From Home Technical Support Representative Jobs in Texas

Centerbase

Technical Support Representative

Dallas, TX · On-site +1

$24.04 - $28.84/hr

This position will also serve as a general technical support specialist during high call volume periods by taking incoming requests from customers. The work is performed under supervision of the ...

AO Globe Life

Remote Work From Home Representative

Dallas, TX · On-site +1

$15.75 - $21.50/hr

Remote Work From Home Representative 100% Remote | Entry-Level Friendly | Full Training Provided ... Ability to obtain a Life & Health Insurance License (licensing support available) Why Join Our Team?

The Jernigan Agency

WORK FROM HOME

Corpus Christi, TX · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income ...

Symmetry

Sales Representative Work From Home

Houston, TX · On-site +1

Sales Representative Work From Home Must be authorized to work in the US, no work visas offered at ... support and leadership. We build leaders! PRODUCT PORTFOLIO: Our carriers and their products are ...

Symmetry

Sales Representative Work From Home

Taylor, TX · On-site +1

Sales Representative Work From Home Must be authorized to work in the US, no work visas offered at ... support and training from Leaders that have achieved phenomenal success. The decision on how big to ...

AO Globe Life

Work From Home Benefits Rep

Austin, TX · On-site +1

What to expect from this opportunity: * 100% remote. * Engage in impactful work by assisting ... Extensive training and continuous support to excel in your position. * Competitive pay structure ...

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Work From Home Technical Support Representative information

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$11

$19

$29

How much do work from home technical support representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for work from home technical support representative in Texas is $19.68, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.40 per hour, depending on experience, location, and employer.

What is a work from home technical support representative?

A Work From Home Technical Support Representative provides remote assistance to customers experiencing technical issues with a product or service. They troubleshoot problems, guide users through solutions, and escalate complex issues when needed. This role requires strong communication skills, technical knowledge, and the ability to work independently. Representatives often support customers via phone, email, or chat while following company policies and procedures.

What does a typical workday look like for a work from home technical support representative?

A typical workday as a Work From Home Technical Support Representative involves handling customer inquiries via phone, chat, or email, diagnosing technical issues, and guiding users to resolve problems with products or services. You'll often juggle multiple cases simultaneously, documenting each interaction in the company’s helpdesk or CRM system. Though remote, you may participate in regular team meetings and collaborate with engineers or other support team members to address complex issues. Expect a structured schedule, often with set shifts, and opportunities for ongoing training to stay current with product updates and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a work from home technical support representative?

To thrive as a Work From Home Technical Support Representative, you need strong troubleshooting abilities, technical knowledge of relevant products or services, and typically at least a high school diploma or equivalent. Familiarity with remote desktop tools, helpdesk software, ticketing systems, and sometimes certifications like CompTIA A+ are often required. Outstanding verbal communication, patience, and time management set high performers apart in this role. These qualities are crucial for efficiently resolving customer issues, maintaining service quality, and ensuring customer satisfaction in a remote setting.

What are popular job titles related to Work From Home Technical Support Representative jobs in Texas?

For Work From Home Technical Support Representative jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Work From Home Technical Support Representative jobs in Texas look for?

The top searched job categories for Work From Home Technical Support Representative jobs in Texas are:

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Cities in Texas with the most Work From Home Technical Support Representative job openings:

Work From Home Technical Support Representative jobs near you
Infographic showing various Work From Home Technical Support Representative job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $40,942 per year, or $19.7 per hour.

Technical Support Representative

Centerbase

Dallas, TX • On-site, Remote

$24.04 - $28.84/hr

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description
About Centerbase

At Centerbase, we empower mid-size law firms to run their practices more efficiently, profitably, and client-centrically. Our cloud-based legal practice management platform streamlines the entire client lifecycle from intake to billing to business intelligence, helping attorneys deliver exceptional service while achieving their growth goals.
We’re more than just a software provider—we’re a partner in transformation. With a focus on automation, flexibility, and continuous innovation, we give firms the tools to modernize operations, improve collaboration, and adapt to the evolving expectations of today’s clients and legal professionals. At Centerbase, we come to work every day committed to making legal work easier, smarter, and more impactful for the firms and communities we serve.
Everything we do is guided by four core values:
  • Customer Centric
  • Stronger Together
  • Be the Difference
  • Relentless Improvement
These values shape who we are: a dedicated, inventive, and passionate team committed to empowering law firms to achieve lasting growth and success.


Position Summary
The primary function of the Technical Support position is to manage and resolve issues related to the setup, maintenance, and support of Centerbase. Duties for this position include but are not limited to the support of Centerbase software, maintenance of knowledge base articles, maintenance of training content, and advising various Centerbase departments on product related issues. 
This position will also serve as a general technical support specialist during high call volume periods by taking incoming requests from customers. The work is performed under supervision of the Technical Support Manager. The primary duties of this individual are performed remotely.
Essential Duties and Responsibilities: 
  •  Manage multiple support requests simultaneously via Teams Meetings, phone and email, prioritizing as necessary.
  •  Train customers and internal staff on product functionality.  
  •  Develop and maintain documentation, support materials, and knowledge base content.
  •  Proactively suggest and implement improvements to enhance the delivery of our solutions and services.
  •  Work cross-functionally with various departments to collaborate on customer-focused solutions.
  •  Interface professionally with management, clients, and partners both internally and externally.

Qualifications
  •  Minimum of one year of experience as a legal billing specialist or technical support specialist for billing/accounting software.
  •  Understanding of legal billing and accounting workflows, or experience with similar software platforms.
  •  Skilled in handling tough conversations and customer pushback with empathy and professionalism.
  •  Ability to handle multiple priorities and meet time-sensitive deadlines.
  •  Demonstrates initiative, adaptability, and a strong desire to continuously learn and master new technologies.
  •  Proven ability to build and maintain effective working relationships across teams.
  •  Positive, professional interpersonal skills are a must.
  •  Experience with legal tech or law firm operations. (Preferred)
  •  Familiarity with tools such as NetDocuments, iManage, QuickBooks, Exago, SQL, or File Explorer. (Preferred)

Benefits
  • Flexible PTO
  • 2 Company-Wide Mental Health Days
  • Parental Leave Programs
  • 401(k) with Company Match
  • Broad Equity Participation