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Work From Home Technical Support Representative Jobs

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Job Summary The Technical Support Representative delivers multi-channel customer service and ... Work Environment * Location: 100% Remote (Work from Home). * Requirement: Must have a dedicated ...

New

$35 - $45/hr

As a key member of our IT support team, you will be the first point of contact for technical ... Job Title: Help Desk Support Representative (Work From Home) * Employment Type: Full-time * ...

The Technical Support Representative must work with other internal organizations to communicate, prioritize, and advocate on behalf of the customer. The Technical Support Representative must ...

What's more, you'll be part of a work culture where collaboration is the norm and individuality is ... Working with people from a variety of backgrounds and perspectives helps us all become better ...

... motivated Technical Support Representative to join its team, providing top-notch support to ... ng from home. WorkWave promotes a healthy work/life balance and provides employees with the ...

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Hexagon is committed to a simple, yet powerful purpose: putting data to work to empower an ... This combination has led to a transformation from a sprawling conglomerate to a global leader in ...

Hexagon is committed to a simple, yet powerful purpose: putting data to work to empower an ... This combination has led to a transformation from a sprawling conglomerate to a global leader in ...

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Work From Home Technical Support Representative information

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$12

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$31

How much do work from home technical support representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for work from home technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is a work from home technical support representative?

A Work From Home Technical Support Representative provides remote assistance to customers experiencing technical issues with a product or service. They troubleshoot problems, guide users through solutions, and escalate complex issues when needed. This role requires strong communication skills, technical knowledge, and the ability to work independently. Representatives often support customers via phone, email, or chat while following company policies and procedures.

What does a typical workday look like for a work from home technical support representative?

A typical workday as a Work From Home Technical Support Representative involves handling customer inquiries via phone, chat, or email, diagnosing technical issues, and guiding users to resolve problems with products or services. You'll often juggle multiple cases simultaneously, documenting each interaction in the company’s helpdesk or CRM system. Though remote, you may participate in regular team meetings and collaborate with engineers or other support team members to address complex issues. Expect a structured schedule, often with set shifts, and opportunities for ongoing training to stay current with product updates and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a work from home technical support representative?

To thrive as a Work From Home Technical Support Representative, you need strong troubleshooting abilities, technical knowledge of relevant products or services, and typically at least a high school diploma or equivalent. Familiarity with remote desktop tools, helpdesk software, ticketing systems, and sometimes certifications like CompTIA A+ are often required. Outstanding verbal communication, patience, and time management set high performers apart in this role. These qualities are crucial for efficiently resolving customer issues, maintaining service quality, and ensuring customer satisfaction in a remote setting.

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What cities are hiring for Work From Home Technical Support Representative jobs?

Cities with the most Work From Home Technical Support Representative job openings:

What states have the most Work From Home Technical Support Representative jobs?

States with the most job openings for Work From Home Technical Support Representative jobs include:

What are popular job titles related to Work From Home Technical Support Representative jobs?

For Work From Home Technical Support Representative jobs, the most frequently searched job titles are:

Infographic showing various Work From Home Technical Support Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Representative

Dallas, TX • Remote

$13 - $20/hr

Contractor

Posted 3 days ago

New

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Job description

Job Summary

The Technical Support Representative delivers multi-channel customer service and technical troubleshooting from a remote workspace. Handling phone, live chat, and web tickets, this role focuses on resolving user access issues, guiding product installation, and maintaining high customer satisfaction.

Work Environment

  • Location: 100% Remote (Work from Home).
  • Requirement: Must have a dedicated, quiet workspace with high-speed internet connectivity.

Key Responsibilities

  • Multi-Channel Support: Handle incoming calls, chats, and web tickets efficiently from home.
  • Technical Troubleshooting: Solve network connectivity, software downloads, and installation issues.
  • Account Maintenance: Assist users with login problems and password resets.
  • Product Guidance: Provide clear instructions on basic product navigation and features.
  • Ticket Logging: Document detailed logs for every interaction to track query trends.

Required Qualifications

  • Experience: 0-1 year in technical support, help desk, or customer service.
  • OS Knowledge: Proficiency in Windows Operating Systems and basic networking principles.
  • Software Skills: Experience with database navigation and Microsoft Office applications.
  • Communication: Strong verbal and written English communication skills.
  • Soft Skills: Solid interpersonal skills, customer orientation, and strong self-discipline for remote work.

Company Description

Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to
empowering businesses across various industries with cutting-edge technology and expert
insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive
innovation through significant investments and an entrepreneurial spirit.

Our core focus is on delivering advanced Data Analytics & AI Solutions. By combining
sophisticated technology with subject matter expertise, we deliver material impact on our
clients' topline and streamline their operations.

With a client base spanning 30 countries, Straive's strategically located teams operate from
eight countries and is headquartered in Singapore. This global presence enables us to offer
localized expertise with a worldwide perspective.

Join Straive to be part of a dynamic team at the forefront of data analytics and AI
innovation. Here, you'll have the opportunity to contribute to transformative projects,
supported by significant investments and an entrepreneurial drive fueled by our
partnership with EQT.