ZipRecruiter

Log In

1

Technical Support Ambassador Jobs (NOW HIRING)

5TH HQ LLC

Technical Support (Ambassador)

Charlotte, NC · On-site

$50K - $60K/yr

Technical Support - Coffee Vending Machines Purpose: As a Technical for Coffee Vending Machines, you will play a pivotal role in ensuring client satisfaction and building strong relationships with ...

Formlabs

Technical Support Specialist

Milwaukee, WI · On-site

As ambassadors of Formlabs, we strive to create a positive and impactful customer experience ... Log all contacts in cases and provide technical support, diagnosis, and customer education ...

Formlabs

As ambassadors of Formlabs, we strive to create a positive and impactful customer experience ... Log all contacts in cases and provide technical support, diagnosis, and customer education ...

Formlabs

Technical Support Engineer

Milwaukee, WI · On-site

As ambassadors of Formlabs, we strive to create a positive and impactful customer experience ... Log all contacts in cases and provide technical support, diagnosis, and customer education ...

Formlabs

Technical Support Specialist

Milwaukee, WI · On-site

As ambassadors of Formlabs, we strive to create a positive and impactful customer experience ... Log all contacts in cases and provide technical support, diagnosis, and customer education ...

Formlabs

Technical Support Engineer

Milwaukee, WI · On-site

As ambassadors of Formlabs, we strive to create a positive and impactful customer experience ... Log all contacts in cases and provide technical support, diagnosis, and customer education ...

Formlabs

Technical Support Specialist

Milwaukee, WI · On-site

As ambassadors of Formlabs, we strive to create a positive and impactful customer experience ... Log all contacts in cases and provide technical support, diagnosis, and customer education ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsTechnical Support Ambassador Jobs

Technical Support Ambassador information

See salary details

$14

$26

$44

How much do technical support ambassador jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for technical support ambassador in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a technical support ambassador?

Technical Support Ambassadors are professionals who help customers troubleshoot and resolve technical issues related to products or services offered by a company. They serve as the first point of contact for users seeking assistance, providing guidance via phone, email, chat, or in-person. In addition to technical troubleshooting, they often educate customers on product features and best practices, and may escalate complex problems to specialized teams. Their goal is to ensure a positive customer experience and to help maintain customer satisfaction and loyalty.

How does a technical support ambassador typically collaborate with other departments to resolve customer issues?

Technical Support Ambassadors frequently work alongside product development, engineering, and customer success teams to resolve complex customer issues. They act as a bridge by gathering detailed information from customers, documenting problems clearly, and escalating cases when necessary. This collaboration ensures that technical concerns are addressed efficiently and that feedback from customers helps improve products and services. Regular cross-functional meetings and use of ticketing systems are common practices to maintain smooth communication.

What are the key skills and qualifications needed to thrive as a technical support ambassador, and why are they important?

To thrive as a Technical Support Ambassador, you need strong troubleshooting abilities, foundational technical knowledge, and typically a degree or certification related to IT or customer support. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is often required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build customer trust. These skills are crucial for resolving technical issues efficiently and ensuring customer satisfaction in a support-driven environment.

What cities are hiring for Technical Support Ambassador jobs?

Cities with the most Technical Support Ambassador job openings:

What states have the most Technical Support Ambassador jobs?

States with the most job openings for Technical Support Ambassador jobs include:

What are popular job titles related to Technical Support Ambassador jobs?

For Technical Support Ambassador jobs, the most frequently searched job titles are:

Infographic showing various Technical Support Ambassador job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support (Ambassador)

Charlotte, NC • On-site

5TH HQ LLC
Recruiting and Staffing Services
Learn more about 5TH HQ LLCexternal

$50K - $60K/yr

Full-time

Re-posted 14 days ago

Job description

JOB DESCRIPTION

Title: Technical Support – Coffee Vending Machines

Purpose: As a Technical for Coffee Vending Machines, you will play a pivotal role in ensuring client satisfaction and building strong relationships with new and existing customers in the Eastern territories. Your responsibilities will include providing high-level technical support, guiding technicians, and promoting product enhancements.

Duties and Responsibilities:

  • Proactively follow up with clients post-sale to ensure satisfaction and address any concerns promptly.
  • Provide high-level guidance and support to field technicians, assisting with complex equipment issues.
  • Demonstrate equipment operation and advise customers on achieving optimal performance.
  • Document procedures, maintain detailed service records, and report on sales activities and account statuses.
  • Present new products and services to existing clients, identifying opportunities for upselling.
  • Adhere to company procedures and protocols, ensuring compliance with quality standards.
  • Build and nurture positive relationships with customers to foster trust and loyalty.

Required Skills and Knowledge:

  • Proven experience with coffee vending machines or similar technical equipment, with a minimum of 3 years' relevant experience.
  • Customer service experience is advantageous.
  • Strong troubleshooting skills and technical aptitude.
  • Excellent mechanical aptitude and attention to detail.
  • Clear and effective communication skills, both verbal and written.
  • Proficiency in reading technical diagrams and blueprints.
  • Ability to work independently, manage time effectively, and prioritize tasks.
  • Proficiency in MS Office; familiarity with Salesforce or similar CRM software.
  • Bachelor’s degree or equivalent technical certification preferred.
  • Spanish language proficiency is a plus.


5th HQ logo

About 5th HQ

Sourced by ZipRecruiter

We are a boutique Staffing & Recruiting agency that provides a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including Professional, Light Industrial, and Office Services.

Industry

Recruiting and staffing services

Headquarters location

Plantation, FL, US

View All 5th HQ Jobs