ZipRecruiter

Log In

1

Tech Support Advocate Jobs (NOW HIRING)

Payliance

Client Support Advocate

Columbus, OH · On-site

Client Support Advocate Founded in 2007, Payliance is a trusted leader in payment processing ... What sets Payliance apart is our blend of modern technology, deep industry expertise, and a highly ...

Payliance

Client Support Advocate

Columbus, OH · On-site +1

What sets Payliance apart is our blend of modern technology , deep industry expertise , and a ... About the Role The Client Support Advocate serves as the primary liaison for Payliance's top ...

Payliance

Client Support Advocate

Columbus, OH · On-site

What sets Payliance apart is our blend of modern technology , deep industry expertise , and a ... About the Role The Client Support Advocate serves as the primary liaison for Payliance's top ...

Medallia

Product Support, Advocate

Chicago, IL · On-site

$62K - $82K/yr

The Role Technical Support Advocates are responsible for providing advanced frontline technical ... We are looking for tech-curious problem solvers who want to expand their skills. Over your first 6 ...

Medallia, Inc.

Product Support, Advocate

Houston, TX · On-site

$62K - $82K/yr

The Role Technical Support Advocates are responsible for providing advanced frontline technical ... We are looking for tech-curious problem solvers who want to expand their skills. Over your first 6 ...

Medallia

Product Support, Advocate

Houston, TX · On-site

$62K - $82K/yr

The Role Technical Support Advocates are responsible for providing advanced frontline technical ... We are looking for tech-curious problem solvers who want to expand their skills. Over your first 6 ...

Medallia

Product Support, Advocate

Kansas City, MO · On-site

$62K - $82K/yr

The Role Technical Support Advocates are responsible for providing advanced frontline technical ... We are looking for tech-curious problem solvers who want to expand their skills. Over your first 6 ...

Medallia, Inc.

Product Support, Advocate

Kansas City, MO · On-site

$62K - $82K/yr

The Role Technical Support Advocates are responsible for providing advanced frontline technical ... We are looking for tech-curious problem solvers who want to expand their skills. Over your first 6 ...

Medallia

WI · On-site

$62K - $82K/yr

The Role Technical Support Advocates are responsible for providing advanced frontline technical ... We are looking for tech-curious problem solvers who want to expand their skills. Over your first 6 ...

Medallia, Inc.

Product Support, Advocate

Chicago, IL · On-site

$62K - $82K/yr

The Role Technical Support Advocates are responsible for providing advanced frontline technical ... We are looking for tech-curious problem solvers who want to expand their skills. Over your first 6 ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsTech Support Advocate Jobs

Tech Support Advocate information

Is tech support a good career path?

Tech support is a viable career option for individuals interested in troubleshooting, customer service, and technical skills. It often requires certifications like CompTIA A+ and offers opportunities for advancement into roles such as network administration or IT management. The job typically involves working in office or remote environments with regular schedules and the use of diagnostic tools.

Is tech support an entry-level job?

Tech support advocate roles are often considered entry-level positions that require basic technical knowledge, customer service skills, and problem-solving abilities. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for those starting in the field.

What cities are hiring for Tech Support Advocate jobs?

Cities with the most Tech Support Advocate job openings:

What states have the most Tech Support Advocate jobs?

States with the most job openings for Tech Support Advocate jobs include:

What are popular job titles related to Tech Support Advocate jobs?

For Tech Support Advocate jobs, the most frequently searched job titles are:

Infographic showing various Tech Support Advocate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Support Advocate

Jonesboro, AR • On-site

Payvantage
Finance and Insurance • 11 - 50 employees
Learn more about Payvantageexternal

Other

Medical, Dental, Vision, PTO

Posted 15 days ago

Job description


Position Purpose
The Customer Support Advocate is the voice of Payvantage for customers who need help. The goal is simple: listen, understand, solve, and follow through.
The Customer Support Advocate serves as a primary point of contact for Payvantage customers, providing knowledgeable, responsive, and solutions-focused support across multiple communication channels. This position is responsible for assisting customers with general account inquiries, payment and pay date changes, online portal and bill pay assistance, phone/device repair inquiries, and other customer support needs.
The ideal candidate is patient, professional, resourceful, and genuinely committed to helping customers resolve issues quickly and effectively. The Customer Support Advocate must be comfortable communicating by phone, chat, SMS, and email while maintaining a high level of accuracy, confidentiality, and customer service.
Essential Duties & Responsibilities
Customer Support
  • Respond to customer inquiries in a professional,friendly, and timely manner.
  • Serve as a knowledgeable resource for customersregarding Payvantage products, services, accounts, and processes.
  • Identify the customer's needs and provide accurateinformation or appropriate solutions.
  • Resolve routine customer concerns while recognizingwhen an issue should be escalated.
  • Maintain a positive and professional demeanor whenhandling difficult, frustrated, or dissatisfied customers.
  • Educate customers on available self-service resourcesand account management tools.
Payment & Account Support
  • Process customer requests for pay date changes in accordance with established policies and procedures.
  • Assist customers with questions related to payments,payment schedules, and account information.
  • Provide support for online bill pay and paymentprocessing questions.
  • Assist customers with accessing and navigating thePayvantage online customer portal.
  • Troubleshoot basic portal access and account-relatedissues.
  • Accurately document customer interactions, requests,and account updates.
Phone & Device Support
  • Respond to customer inquiries regarding phone/devicerepairs, replacements, and related processes.
  • Provide customers with information regarding repairprocedures, status updates, and next steps.
  • Coordinate with internal departments or appropriatethird parties when additional assistance is required.
  • Follow established procedures for documenting andescalating device-related issues.
Multi-Channel Customer Support
  • Respond to customer support requests receivedthrough:
    • Phone
    • Live chat
    • SMS/text messaging
    • Email
    • Other approved customer communication channels
  • Monitor assigned communication queues and respondwithin established service-level expectations.
  • Maintain consistent and professional communicationregardless of the communication channel.
  • Ensure customer questions are fully addressed beforeclosing the interaction whenever possible.
Documentation & Compliance
  • Accurately document customer interactions and accountactivity in Payvantage systems.
  • Follow established policies, procedures, and qualitystandards.
  • Protect confidential customer and company informationat all times.
  • Follow applicable privacy, security, paymentprocessing, and regulatory requirements.
  • Escalate potential compliance concerns, accountdiscrepancies, or unusual customer activity to the appropriate department.
  • Maintain accurate records and complete requireddocumentation.
Requirements
Performance Expectations
The Customer Support Advocate is expected to:
  • Provide exceptional customer service duringevery interaction.
  • Respond to customer inquiries accurately and withinestablished response-time expectations.
  • Demonstrate strong attention to detail whenprocessing account and payment-related requests.
  • Resolve customer issues efficiently and minimizeunnecessary transfers or escalations.
  • Maintain high-quality documentation of customerinteractions.
  • Demonstrate reliability, professionalism, teamwork,and accountability.
  • Consistently protect customer confidentiality andsensitive information.
  • Contribute to a positive and customer-focused teamenvironment.
Qualifications
Required
  • High school diploma or equivalent.
  • Previous customer service, call center, retail,financial services, telecommunications, or related experience preferred.
  • Strong verbal and written communication skills.
  • Strong computer and technology skills.
  • Ability to navigate multiple systems and applicationswhile assisting customers.
  • Ability to manage multiple customer requests andpriorities in a fast-paced environment.
  • Strong attention to detail and accuracy.
  • Ability to remain calm and professional when dealingwith challenging situations.
Preferred
  • Experience working in a financial services, fintech,telecommunications, or payment-related environment.
  • Experience providing customer support through chat,SMS, and email.
  • Experience with CRM, ticketing, customer accountmanagement, or call center platforms.
  • Bilingual English/Spanish communication skills are aplus.
Core Competencies
  • Customer Focus - Demonstrates genuine interestin helping customers and resolving concerns.
  • Communication - Communicates clearly,professionally, and effectively across multiple channels.
  • Problem Solving - Identifies the root of anissue and determines the appropriate solution or escalation.
  • Attention to Detail - Processes account andpayment information accurately.
  • Technology Proficiency - Quickly learns andnavigates multiple systems and platforms.
  • Accountability - Takes ownership of customerissues and follows through to resolution.
  • Adaptability - Adjusts effectively to changingpriorities, procedures, and customer needs.
  • Teamwork - Collaborates effectively withcoworkers and other departments.
  • Professionalism - Represents Payvantagepositively in every customer interaction.

Physical & Work Environment
This position is primarily performed in an office/call-center environment and requires extended periods of computer use, telephone communication, and interaction with customers through digital communication platforms.
The employee may be required to sit for extended periods, use a computer and telephone regularly, and maintain productivity in a fast-paced customer support environment.
Equal Employment Opportunity
Payvantage is an equal opportunity employer. Employment decisions are based on qualifications, merit, business needs, and other legitimate factors without regard to legally protected characteristics.
Benefits
Start earning $14.00-$17.00 per hour, plus the opportunity to earn monthly performance bonuses on top of your base pay. At Payvantage, we also offer a full benefits package including health, dental, and vision insurance, employee discounts, flexible scheduling, and paid time off-so you can feel supported both at work and beyond.
Payvantage is an Equal Opportunity Employer.

Apply