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Tech Support Representative Jobs (NOW HIRING)

K&M Tire

IT Support Representative

Delphos, OH · On-site

$18 - $20/hr

The IT TECHNICAL SUPPORT REPRESENTATIVE I, II, III reports directly to the IT Support Supervisor. Responsibilities include but not limited to; setup and maintenance of computers, network wiring and ...

MCI Careers

Tech Support Representative

Killeen, TX · On-site

$14/hr

We are now hiring a Tech Support Representative to handle inbound phone support. You will troubleshoot account issues while improving customer satisfaction, upselling when opportunities are presented.

MCI

Tech Support Representative

Killeen, TX · On-site

They are seeking a Tech Support Representative to handle inbound phone support, troubleshoot account issues, and improve customer satisfaction while upselling products when opportunities arise.

MCI Careers

Tech Support Representative

Killeen, TX

$14/hr

WHAT DOES A TECH SUPPORT REPRESENTATIVE DO? Handling inbound customer service calls will be your primary responsibility while you learn the latest contact center technology and customer experience ...

MCI Careers

Tech Support Representative

Killeen, TX · On-site

We are now hiring a Tech Support Representative to handle inbound phone support. You will troubleshoot account issues while improving customer satisfaction, upselling when opportunities are presented.

MCI Careers

Tech Support Representative

Killeen, TX · On-site

We are now hiring a Tech Support Representative to handle inbound phone support. You will troubleshoot account issues while improving customer satisfaction, upselling when opportunities are presented.

CenturyLink

Tech Support Representative

Des Moines, IA · On-site

Technical Support Representative CenturyLink is seeking upbeat customer service contact center representatives to assist current high-speed internet customers with service related issues including ...

Centurylink

Tech Support Representative

Des Moines, IA · On-site

Technical Support Representative CenturyLink is seeking upbeat customer service contact center representatives to assist current high-speed internet customers with service related issues including ...

Orange County Public Schools

TECH SUPPORT REP

Orlando, FL · On-site

$35K - $43K/yr

... representing OCPS in a positive light. Troubleshoots and maintains district-approved site-based ... With the support of the district, attends training to ensure skill level in various technologies is ...

Livenation

IT Support Representative

Camden, NJ · On-site

$18.25 - $24.50/hr

As a Venue IT Support Representative, you can expect to gain real-world experience and an intimate understanding of IT service delivery concepts as you learn valuable operational and procedural ...

Afni

Overnight Tech Support Representative

Tucson, AZ · On-site

$18.50/hr

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

Afni

Overnight Tech Support Representative

Tucson, AZ · On-site

$18.50/hr

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

Afni

Overnight Tech Support Representative

Tucson, AZ · On-site

$18.50/hr

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

Afni

Overnight Tech Support Representative

Tucson, AZ · On-site

$18.50/hr

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

Afni

Overnight Tech Support Representative

Rillito, AZ · On-site

$18.50/hr

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

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Tech Support Representative information

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How much do tech support representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for tech support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is a tech support representative?

Tech Support Representatives are professionals who assist customers with technical issues related to products or services, often over the phone, chat, or email. They help diagnose and resolve hardware or software problems, answer product-related questions, and guide users through troubleshooting steps. Their role is crucial in ensuring customer satisfaction and maintaining the smooth operation of technology products or services. Tech Support Representatives may also escalate complex issues to higher-level technical staff when necessary.

What are the key skills and qualifications needed to thrive as a tech support representative?

To thrive as a Tech Support Representative, you need strong troubleshooting abilities, technical knowledge of hardware and software, and typically at least a high school diploma or relevant certification. Familiarity with ticketing systems, remote desktop tools, and product-specific platforms is often required. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These skills are essential for delivering timely solutions, ensuring customer satisfaction, and maintaining the reputation of technical support services.

What are some common challenges faced by tech support representatives, and how can they be managed effectively?

Tech Support Representatives often encounter challenges such as handling frustrated customers, managing multiple cases simultaneously, and keeping up with rapidly evolving technology. To manage these effectively, it's important to develop strong communication and problem-solving skills, stay organized through ticketing systems, and participate in ongoing training to keep technical knowledge current. Many teams also foster a collaborative environment, allowing members to share solutions and support one another in resolving complex issues.

What is the difference between Tech Support Representative vs Customer Service Representative?

AspectTech Support RepresentativeCustomer Service Representative
Required SkillsTechnical knowledge, troubleshooting, product supportCommunication, problem-solving, customer interaction
Work EnvironmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Common CertificationsCompTIA A+, Network+ (optional)None typically required
Industry UsageIT, technology, electronicsRetail, hospitality, general services

While both roles involve assisting customers, Tech Support Representatives focus on technical issues and troubleshooting, often requiring specific IT certifications. Customer Service Representatives handle a broader range of customer inquiries, emphasizing communication skills. The roles often overlap in call center environments but differ in technical complexity and skill requirements.

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Tech Support Representative jobs near you

IT Support Representative

Delphos, OH • On-site

K&M Tire
Warehousing and Storage • 501 - 1,000 employees
Learn more about K&M Tireexternal

$18 - $20/hr

Full-time

Posted 23 days ago

K&M Tire rating

6.8

Company rating: 6.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

277th of 430 rated retail wholesalers

Job description

Job Summary: The IT TECHNICAL SUPPORT REPRESENTATIVE I, II, III reports directly to the IT Support Supervisor. Responsibilities include but not limited to; setup and maintenance of computers, network wiring and front-line support for all customers and any employee computer peripheral problems at all locations.
Job Duties & Responsibilities for All Levels:
  1. Responsible for reporting reoccurring issues to IT Support Supervisoro necessary infrastructure changes can be made.
  2. Maintain and support desktop and cell phones, workstations, laptops, routers, printers, and applications for the entire company based on department SOP's.
  3. Creates new employees and removes termed employees from all systems based on department SOP's.
  4. Provides technical assistance and education to customers via telephone, remote access applications and live chat on computer and peripheral related issues.
  5. Troubleshoot via phone or live chat hardware, software and operating system problems/failures to identify hardware/software related failures.
  6. Report discrepancies and gaps in Help Desk related documentation (AD, SOP, etc.) to the IT Support Supervisor to maintain document accuracy.
  7. Responsible for documenting and closing Support Tickets and Projects in a timely manner.
  8. Communicate resolutions for computer issues. This includes peripheral equipment such as, but not limited to monitors, keyboards and printers/all in-one multifunction.
  9. Make recommendation on computer enhancements to system based on capabilities and performance.
  10. Trains end-users on the operating systems and applications various platforms.
  11. Maintain consistency of devices and protocols for all systems.
  12. Responsible for giving the IT Support Supervisor recommendations on desktops, laptops, mobile devices, print functions and any other desktop tools.
  13. Responsible for working very closely with the IT Support Supervisor and providing direct input into situations that need to be taken care of or opportunities for the department to make the company more competitive.
  14. Trains Level I employees on K&M items Wise system, MaddenCo, imaging laptops, PC's, and scanners. (Level II)
  15. Maintains inventory counts for the department, notifies IT Support Supervisor on low volume items that are out of stock or below a sufficient level to support our customers so they can be ordered. (Level II)
  16. Proficiency in Windows 10/11, MS Office, Exchange, M365. (Level II)
  17. Act as Team Lead for Level I's and II's by working with IT Support Supervisor to make sure the team has constant project or ticket work to complete. (Level III)
  18. Can train and develop Level I and II Support Reps on all aspects of Help Desk and fill in for IT Support Supervisor when needed. (Level III)
  19. Interacts with key business stakeholders and other departments, Business Analysts, and other IT teams to develop strong working relationships. (Level III)
  20. Actively participate in Leadership Development (Level III)
  21. Perform other duties as appropriate and assigned.
  22. Support company goals and uphold K&M Values.

Job Requirements:
  1. To possess and have the ability to relay a friendly, helpful and positive attitude.
  2. Maintain composure in a fast-paced team environment.
  3. The ability to have a high level of confidentiality with information and conversations.
  4. To have excellent organizational skills and to be able to prioritize tasks.
  5. To be able to work in a multi-tasking environment.
  6. Demonstrates strong communication and customer service skills
  7. To be service oriented with excellent communication skills.
  8. To work in a professional manner.
  9. Must have the ability to work independently.
  10. Must be willing to do occasional traveling to other locations within the company.
  11. Must be willing and able to work after normal business hours or weekends as there is a rotation for after-hours calls that each Help Desk team member will be responsible for.

IT Technical Support Representative I Minimum Qualifications
  • High School Diploma and 6 months of IT experience or an associate's degree in a computer-related field.
  • Experience in Desktop Administration preferred.

IT Technical Support Representative II Minimum Qualifications
  • 2+ years working in a professional IT setting with support experience.
  • Minimum of associate's degree or equivalent experience required.
  • CompTIA A+ certification preferred.

IT Technical Support Representative III Minimum Qualifications
  • 3+ Years demonstrated experience working in a professional IT environment.
  • Associate/bachelor's degree or equivalent experience required.

hours: 9 AM- 5:30 PM

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