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Tech Support Representative Jobs (NOW HIRING)

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

What are the qualifications to be a Tech Support Representative at Afni? * Six months of customer service experience * Must be 18 years of age * Must have GED or High School Diploma * Must be legally ...

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Tech Support Representative information

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How much do tech support representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for tech support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is a tech support representative?

Tech Support Representatives are professionals who assist customers with technical issues related to products or services, often over the phone, chat, or email. They help diagnose and resolve hardware or software problems, answer product-related questions, and guide users through troubleshooting steps. Their role is crucial in ensuring customer satisfaction and maintaining the smooth operation of technology products or services. Tech Support Representatives may also escalate complex issues to higher-level technical staff when necessary.

What are the key skills and qualifications needed to thrive as a tech support representative?

To thrive as a Tech Support Representative, you need strong troubleshooting abilities, technical knowledge of hardware and software, and typically at least a high school diploma or relevant certification. Familiarity with ticketing systems, remote desktop tools, and product-specific platforms is often required. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These skills are essential for delivering timely solutions, ensuring customer satisfaction, and maintaining the reputation of technical support services.

What are some common challenges faced by tech support representatives, and how can they be managed effectively?

Tech Support Representatives often encounter challenges such as handling frustrated customers, managing multiple cases simultaneously, and keeping up with rapidly evolving technology. To manage these effectively, it's important to develop strong communication and problem-solving skills, stay organized through ticketing systems, and participate in ongoing training to keep technical knowledge current. Many teams also foster a collaborative environment, allowing members to share solutions and support one another in resolving complex issues.

What is the difference between Tech Support Representative vs Customer Service Representative?

AspectTech Support RepresentativeCustomer Service Representative
Required SkillsTechnical knowledge, troubleshooting, product supportCommunication, problem-solving, customer interaction
Work EnvironmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Common CertificationsCompTIA A+, Network+ (optional)None typically required
Industry UsageIT, technology, electronicsRetail, hospitality, general services

While both roles involve assisting customers, Tech Support Representatives focus on technical issues and troubleshooting, often requiring specific IT certifications. Customer Service Representatives handle a broader range of customer inquiries, emphasizing communication skills. The roles often overlap in call center environments but differ in technical complexity and skill requirements.

More about Tech Support Representative jobs

What cities are hiring for Tech Support Representative jobs?

Cities with the most Tech Support Representative job openings:

What states have the most Tech Support Representative jobs?

States with the most job openings for Tech Support Representative jobs include:

What are popular job titles related to Tech Support Representative jobs?

For Tech Support Representative jobs, the most frequently searched job titles are:

Overnight Tech Support Representative

Tucson, AZ • On-site

Afni
Strategic Planning Consulting Services • 5 - 10K employees

$18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago


Afni rating

7.1

Company rating: 7.1 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

18th of 72 rated call and contact centers


Job description

Career paths start at $18.50 (includes $0.50 onsite differential)/hr with 40-hour work weeks.

This role is on-site at our Tucson facility. Please apply only if you are able to work in person at our Tucson location.

What can you expect from your work at Afni?

This onsite position at our Escalante and Pantano location is for cable, router, and internet technical assistance, so you will be handling mainly inbound calls from people looking for assistance with those issues. Due to the extensive knowledge needed to troubleshoot those issues, the training timeframe for these positions is longer and more intense than our other available positions. Stability, encouragement, a cooperative environment where you can learn, grow, and advance.

 

What do we expect from you as part of this team?

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

What do we offer?

A paid training program, a leadership team that believes in you, and a supportive team culture. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

Why start building your career at Afni?

We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. Stability! - We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.

What are the qualifications to be a Tech Support Representative at Afni?

  • Six months of customer service experience 
  • Must be 18 years of age 
  • Must have GED or High School Diploma 
  • Must be legally permitted to work in the United States 

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