ZipRecruiter

Log In

1

Tech Support Representative Jobs in Maryland (NOW HIRING)

E.L. Blake, Inc.

System Support Representative

MD · On-site

$70K - $95K/yr

Blake Corporation is seeking a full-time System Support Representative to join our team at Joint ... technology functioning when it matters most. ABOUT E.L. BLAKE CORPORATION For over 12 years, E. L.

E. L. Blake, Inc.

System Support Representative

MD · On-site

$70K - $95K/yr

Blake Corporation is seeking a full-time System Support Representative to join our team at Joint ... role in keeping essential technology functioning when it matters most.ABOUT E.L. BLAKE ...

Victra

Sales Support Rep Part-Time

Chester, MD · On-site

$18.75 - $25.50/hr

Join our knowledgeable and dedicated team to connect technology to life in the most trustworthy, fun, and rewarding way. What You Will be Doing.. As a part-time Victra Sales Support Representative ...

Victra

Sales Support Rep Part-Time

Annapolis, MD · On-site

$18.75 - $25.75/hr

Join our knowledgeable and dedicated team to connect technology to life in the most trustworthy, fun, and rewarding way. What You Will be Doing.. As a part-time Victra Sales Support Representative ...

Victra

Sales Support Rep Part-Time

Bel Air, MD · On-site

$17 - $23.25/hr

Join our knowledgeable and dedicated team to connect technology to life in the most trustworthy, fun, and rewarding way. What You Will be Doing.. As a part-time Victra Sales Support Representative ...

Amatriot Group, LLC

IT Support Analyst

Bethesda, MD · On-site

$65/hr

This represents the potential salary range for this position depending on education level, years of ... IT Systems Administrator to support the Naval Surface Warfare Center Carderock in West Bethesda ...

USHP

Healthcare IT Support Specialist

Greenbelt, MD · On-site

Capitol Cardiology Position Title: IT Support Specialist Location: Greenbelt, MD (in office) Travel ... The work environment characteristics described here are representative of those an employee ...

USHP

Healthcare IT Support Specialist

Greenbelt, MD · On-site

Capitol Cardiology Position Title : IT Support Specialist Location : Greenbelt, MD (in office ... The work environment characteristics described here are representative of those an employee ...

next page

Showing results 1-20

All JobsTech Support Representative JobsTech Support Representative Jobs in Maryland

Tech Support Representative information

What is a tech support representative?

Tech Support Representatives are professionals who assist customers with technical issues related to products or services, often over the phone, chat, or email. They help diagnose and resolve hardware or software problems, answer product-related questions, and guide users through troubleshooting steps. Their role is crucial in ensuring customer satisfaction and maintaining the smooth operation of technology products or services. Tech Support Representatives may also escalate complex issues to higher-level technical staff when necessary.

What are the key skills and qualifications needed to thrive as a tech support representative?

To thrive as a Tech Support Representative, you need strong troubleshooting abilities, technical knowledge of hardware and software, and typically at least a high school diploma or relevant certification. Familiarity with ticketing systems, remote desktop tools, and product-specific platforms is often required. Excellent communication, patience, and problem-solving skills help you effectively assist users and de-escalate challenging situations. These skills are essential for delivering timely solutions, ensuring customer satisfaction, and maintaining the reputation of technical support services.

What are some common challenges faced by tech support representatives, and how can they be managed effectively?

Tech Support Representatives often encounter challenges such as handling frustrated customers, managing multiple cases simultaneously, and keeping up with rapidly evolving technology. To manage these effectively, it's important to develop strong communication and problem-solving skills, stay organized through ticketing systems, and participate in ongoing training to keep technical knowledge current. Many teams also foster a collaborative environment, allowing members to share solutions and support one another in resolving complex issues.

What is the difference between Tech Support Representative vs Customer Service Representative?

AspectTech Support RepresentativeCustomer Service Representative
Required SkillsTechnical knowledge, troubleshooting, product supportCommunication, problem-solving, customer interaction
Work EnvironmentCall centers, IT departments, technical support teamsCall centers, retail, service industries
Common CertificationsCompTIA A+, Network+ (optional)None typically required
Industry UsageIT, technology, electronicsRetail, hospitality, general services

While both roles involve assisting customers, Tech Support Representatives focus on technical issues and troubleshooting, often requiring specific IT certifications. Customer Service Representatives handle a broader range of customer inquiries, emphasizing communication skills. The roles often overlap in call center environments but differ in technical complexity and skill requirements.

Tech Support Representative jobs near you

System Support Representative

MD • On-site

E.L. Blake, Inc.
See more jobs at E.L. Blake, Inc.external

$70K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

Job description

Are you a problem-solver who thrives under pressure, takes pride in keeping critical systems operational, and wants your work to have a real-world impact? E.L. Blake Corporation is seeking a full-time System Support Representative to join our team at Joint Base Andrews, MD. If you're ready to put your technical expertise to work in a mission-focused environment where every day brings purpose, challenge, and opportunity, apply today!


As our System Support Representative, you'll enjoy a competitive salary of $70,000-$95,000 per year along with valuable position-specific benefits, including paid travel and per diem for TDY exercises, and unique opportunities to support real-world missions and exercises. We're also proud to offer top-tier benefits and perks, including:


  • Comprehensive medical, dental, and vision insurance
  • 401(k) with company match
  • Responsible Time Off (RTO)
  • 40 hours of paid sick leave annually
  • Paid holidays
  • Professional development and growth opportunities

THE TYPE OF SYSTEM SUPPORT REPRESENTATIVE WE'RE LOOKING FOR


We're searching for someone who can meet the following qualifications:


  • U.S. Citizenship (no dual citizenship)
  • Active DoD Secret Security Clearance
  • CompTIA Security+ certification (required within 6 months of hire)
  • IT-related degree OR minimum of 2 years of relevant IT experience
  • KC-135 support

Experience supporting USAF or DoD mission planning systems, working within classified or secure environments, and/or military or aircrew experience are preferred.


WHAT IT'S LIKE TO BE OUR SYSTEM SUPPORT REPRESENTATIVE


This is a full-time position working Monday through Friday from 8 AM to 5 PM.


In this role, you'll ensure the reliability and performance of mission-planning systems for critical operations. Your tasks will include updating mission planning applications, diagnosing and resolving system issues, performing updates and data loads, and maintaining operational readiness. Whether for daily operations, training exercises, or deployments, you'll play a key role in keeping essential technology functioning when it matters most.


ABOUT E.L. BLAKE CORPORATION


For over 12 years, E. L. Blake Inc. has delivered streamlined technical and business management solutions across the federal and public sectors. As a verified servicedisabled, veteranowned, small disadvantaged business, we value integrity, adaptability, and team-driven success. Our specialty lies in training management for overseas deployments, equipping mission planners and aircrew with the knowledge they need to operate effectively. When you join us, you gain far more than a job - you gain a supportive environment where your career is nurtured, your expertise is celebrated, and your contributions play a direct role in strengthening national readiness.


Join a team where your skills support critical operations and your contributions make a difference every day. Apply now! Our initial application process is quick, easy, and completely mobile-friendly.

Apply