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It Support Representative Jobs (NOW HIRING)

PTC

IT Support Representative

Austin, TX · On-site

$21.25 - $29.25/hr

The IT Support Representative provides day-to-day technical support for the organization's hardware, software, and network systems. This position focuses on troubleshooting user issues, maintaining ...

Live Nation Entertainment

IT Support Representative

Camden, NJ · On-site

$21.75 - $29.75/hr

Live Nation Entertainment is the world's leading live entertainment company, and they are seeking an IT Support Representative to provide on-site IT support at events and venues. This role involves ...

Beyond IT Support

IT Support Specialist

Aurora, CO · On-site

Beyond IT Support is a company focused on providing IT solutions, and they are seeking an IT Support Specialist to assist with technical issues related to Microsoft's core business applications and ...

Verus Aerospace

IT Support Specialist

Tacoma, WA · On-site

$80K - $100K/yr

Position Summary The Technical Support Representative provides frontline IT support in a Windows and Office 365 GCC High hybrid environment, ensuring reliable, secure, and compliant operations for ...

MCI Careers

Tech Support Representative

Killeen, TX · On-site

... IT Services needs by providing general and specialized hosting, software, staff, and services. In ... We are now hiring a Tech Support Representative to handle inbound phone support. You will ...

MCI Careers

Tech Support Representative

Killeen, TX · On-site

... IT Services needs by providing general and specialized hosting, software, staff, and services. In ... We are now hiring a Tech Support Representative to handle inbound phone support. You will ...

MCI Careers

Tech Support Representative

Killeen, TX · On-site

... IT Services needs by providing general and specialized hosting, software, staff, and services. In ... We are now hiring a Tech Support Representative to handle inbound phone support. You will ...

United Ag and Turf

IT Support

Farmington, CT · On-site

$22.75 - $31.25/hr

This candidate is responsible for supporting all information technology needs across the ... representative of those that must be met by employees to successfully perform the essential ...

United Ag & Turf NE, LLC

IT Support

Farmington, CT · On-site

$22.75 - $31.25/hr

This candidate is responsible for supporting all information technology needs across the ... representative of those that must be met by employees to successfully perform the essential ...

ProTek IT Solutions

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

We are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small--to medium-sized businesses throughout the US. Work is primarily performed remotely ...

EWF

IT Support

Artesia, NM

$32.37/hr

Position Description: IT Support SpecialistLocation: Artesia, New MexicoEmployment Type: Full-TimePosition SummaryWe are seeking a dependable IT Support Specialist to manage and maintain our ...

Y-Tech

IT Support Specialist

Great Lakes, IL · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Boston Retail Solutions

IT Support

Santa Ana, CA

$25/hr

Boston Retail Solutions provides environmentally friendly solutions to retailers, mall developers, airports, hotels, contractors and more! IT Support will play a crucial role in supporting our ...

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It Support Representative information

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How much do it support representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for it support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Representative, and why are they important?

To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.

What is the difference between It Support Representative vs Help Desk Technician?

It Support RepresentativeHelp Desk Technician
Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site.Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams.

Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.

What are IT Support Representatives?

IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.

What are some common challenges faced by IT Support Representatives and how can they be managed?

IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.
More about It Support Representative jobs
What cities are hiring for It Support Representative jobs? Cities with the most It Support Representative job openings:
What states have the most It Support Representative jobs? States with the most job openings for It Support Representative jobs include:
What job categories do people searching It Support Representative jobs look for? The top searched job categories for It Support Representative jobs are:
It Support Representative jobs near you
Infographic showing various It Support Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.
IT Support Representative

IT Support Representative

PTC

Austin, TX • On-site

$21.25 - $29.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 hours ago

Job description


The IT Support Representative provides day-to-day technical support for the organization's hardware, software, and network systems. This position focuses on troubleshooting user issues, maintaining system functionality, supporting onboarding/offboarding processes, and ensuring secure and efficient IT operations. The ideal candidate is service-oriented, technically capable, and comfortable supporting cross-functional teams.
Key Responsibilities
User Support & Troubleshooting
  • Serve as the primary point of contact for IT-related support requests.
  • Troubleshoot hardware, software, network, and connectivity issues.
  • Provide remote and in-person technical support to end users.
  • Escalate complex technical issues to senior IT staff or external vendors.
  • Assist with onboarding new employees, including workstation setup and system access.
  • Provide basic user training and guidance on company systems and tools.
    System Maintenance & Administration
  • Set up and configure desktops, laptops, printers, and mobile devices.
  • Manage user accounts, passwords, and access permissions.
  • Install software updates, patches, and security configurations.
  • Monitor system performance and report recurring issues.
  • Maintain documentation of support tickets, resolutions, and IT procedures.
    Network & Security Support
  • Assist with troubleshooting network connectivity, VPN, and email issues.
  • Support cybersecurity best practices including endpoint protection and access controls.
  • Help enforce IT policies and data security standards.
  • Assist with maintaining backups and supporting disaster recovery procedures.
    Equipment & Asset Management
  • Track and manage IT inventory including hardware and licenses.
  • Coordinate equipment repairs and warranty claims when needed.
  • Maintain organized records of assigned equipment and assets.

Key Competencies
  • Customer service mindset
  • Problem-solving ability
  • Technical aptitude
  • Attention to detail
  • Time management and prioritization
  • Cross-functional collaboration

Requirements
  • 1-3+ years of experience in IT support or help desk roles.
  • Associate's or Bachelor's degree in Information Technology or related field (or equivalent experience).
  • Experience supporting Windows and/or macOS environments.
  • Working knowledge of Microsoft 365 and common business applications.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
  • Strong troubleshooting and analytical skills.
  • Excellent written and verbal communication skills.
  • CompTIA A+, Network+, or similar certification preferred.

Benefits
  • Competitive salary
  • Medical
  • Dental
  • Vision
  • FSA and HSA options
  • 401(k) with employer matching up to 4% of salary
  • Life insurance
  • Paid Time Off
  • Paid company holidays
  • Short-term Disability
  • Long-term Disability
  • Discount program
  • Employee Resource Services
  • Fitness Membership discounts

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