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It Support Representative Jobs in Indiana (NOW HIRING)

Ivy Tech Community College - Bloomington is looking for an individual to join their team as part time IT support. This position will provide support of the daily activities of the local IT Support ...

PT IT Support

Bloomington, IN · On-site

$15/hr

Ivy Tech Community College - Bloomington is looking for an individual to join their team as part time IT support. This position will provide support of the daily activities of the local IT Support ...

IT Support Specialist

Valparaiso, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

IT Support Specialist

Bremen, IN · On-site

$65K - $75K/yr

IT Support Specialist Location: (Onsite) Bremen, IN Salary: $65,000 - $75,000 Job Summary: We are seeking a motivated and knowledgeable IT Support Specialist to join our dynamic IT team. The ideal ...

IT Support Specialist

South Bend, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

IT Support Specialist Location: (Onsite) Bremen, IN Salary: $65,000 - $75,000 Job Summary: We are seeking a motivated and knowledgeable IT Support Specialist to join our dynamic IT team. The ideal ...

IT Support Specialist

Valparaiso, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

IT Support Specialist

South Bend, IN · Hybrid

$45K - $55K/yr

Job Title: IT Support Specialist About Our Client: Our client is dedicated to fostering a culture of growth and excellence. They believe in investing in their employees' development and creating a ...

IT Support Technician

Notre Dame, IN · On-site

$21 - $29/hr

Represent the Client Experience team on IT projects and committees to assist with support planning and change management for new and evolving services. * Assist with the training and mentoring of new ...

IT Support Technician

Notre Dame, IN · On-site

$21 - $29/hr

Represent the Client Experience team on IT projects and committees to assist with support planning and change management for new and evolving services. * Assist with the training and mentoring of new ...

IT Support Technician

Notre Dame, IN · On-site

$21 - $29/hr

Represent the Client Experience team on IT projects and committees to assist with support planning and change management for new and evolving services. * Assist with the training and mentoring of new ...

New

IT Support (GxP) |

Warsaw, IN · On-site

$20.75 - $28.50/hr

GxP knowledge/experience is must. IT support role. 7+ yrs experience. Responsibilities: * Focused IT primary Point of Contact that can be dispatched to expedite the support participate and support ...

IT Support SpecialistOverview TEKsystems is seeking an IT Support Specialist to join a growing Information Technology team. This position supports employees across the organization by providing ...

The Information Technology (IT) Support Specialist assists business technology end-users with ... Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform ...

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It Support Representative information

See Indiana salary details

$11

$20

$40

How much do it support representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for it support representative in Indiana is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Representative, and why are they important?

To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.

What is the difference between It Support Representative vs Help Desk Technician?

It Support RepresentativeHelp Desk Technician
Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site.Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams.

Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.

What are IT Support Representatives?

IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.

What are some common challenges faced by IT Support Representatives and how can they be managed?

IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.
What are popular job titles related to It Support Representative jobs in Indiana? For It Support Representative jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching It Support Representative jobs in Indiana look for? The top searched job categories for It Support Representative jobs in Indiana are:
What cities in Indiana are hiring for It Support Representative jobs? Cities in Indiana with the most It Support Representative job openings:
Infographic showing various It Support Representative job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $43,282 per year, or $20.8 per hour.

$15/hr

Part-time

Medical, Retirement

Posted 3 days ago


Job description

Ivy Tech Community College - Bloomington is looking for an individual to join their team as part time IT support. This position will provide support of the daily activities of the local IT Support Team. The position participates in the diverse job tasks of the IT Support Team including but not limited to; support of general hardware and software, printers, projectors, document cameras, scanners, and related IT equipment; Assists staff, faculty, and students with the operation of classroom IT and instructional equipment. Conducts all activities with an appreciation and respect for diversity of people, styles, and views.
Rolling interviews will occur until position is filled.
*Hourly Rate - $15.00
*Position is located in Bloomington, IN and does not offer remote options.

MAJOR RESPONSIBILITIES:

Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times.

Process IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA) and that the communication documented within tickets is complete and respectful; Responsible for actively reaching out to supervisor for questions or case escalation.

Process IT Helpdesk tickets to provide end-user support covering but not limited to issues covering desktop and laptop devices, printers, document cameras, scanners, projectors, network, wireless, VoIP.

Utilize additional forms of communication such as phone or face to face as needed when processing IT Helpdesk tickets in order to maintain excellent customer service.

Follow regular equipment cleaning and maintenance schedules, follow preventative measures as instructed to reduce downtime.

Assist in moving equipment as assigned.

The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.

EDUCATION: High School diploma required. Associate Degree preferred. May substitute equivalent experience and or certifications for the degree.

REQUIRED EXPERIENCE AND SKILLS:

Must possess good customer service and organizational skills.

Must possess good written and oral communication skills and be able to provide service over the phone, through email or in person.

Must be proficient with current hardware and software technology.

Must be able to maintain professional relationships with peers and superiors.

Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support.

Must be dependable.

Ability to stay calm in stressful situations.

Ability to handle multiple competing priorities.

Must be physically capable of climbing ladders and lifting up to 30 pounds repeatedly.

Must be willing to work nights and weekends as needed.

Must be willing to travel as necessary.

DESIRED EXPERIENCE AND SKILLS:

Experience in a higher education environment.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our part-time employees. These benefits include:

Health & Wellness

  • Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses

  • Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

Financial & Retirement Benefits

  • All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings

Educational Benefits

  • Fee remission for employees, spouses, and legal dependents.

For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.


Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.