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It Support Representative Jobs in Indiana (NOW HIRING)

Compass Group

IT Support Technician

Bloomington, IN · On-site

$20 - $22/hr

For more information on what we are about as a company, check us out by following the link below: Job Summary Summary: Direct the activities of associates during a specific shift and oversee that ...

Compass Group

IT Support Technician

Bloomington, IN

$20 - $22/hr

For more information on what we are about as a company, check us out by following the link below: Job Summary Summary: Direct the activities of associates during a specific shift and oversee that ...

Compass Group

IT Support Technician

Bloomington, IN · On-site

$20 - $22/hr

For more information on what we are about as a company, check us out by following the link below: Job Summary Summary: Direct the activities of associates during a specific shift and oversee that ...

Servant 42, Inc.

IT Support Engineer II

Fishers, IN

Servant 42 is an IT Managed Service Provider and Consulting company, located in Fishers, with a ... We are looking for a rockstar Support Engineer II for our Remote Support Team. The right person ...

Servant 42, Inc.

IT Support Engineer II

Fishers, IN · On-site

Servant 42 is an IT Managed Service Provider and Consulting company, located in Fishers, with a ... We are looking for a rockstar Support Engineer II for our Remote Support Team. The right person ...

Lippert

IT Support Specialist I

Elkhart, IN

Ensures that supported customer accurately completes the approved work request with the date and time of submission * Develop sound understanding of IT operations and related applications and ...

Lippert

IT Support Specialist I

Elkhart, IN · On-site

Ensures that supported customer accurately completes the approved work request with the date and time of submission * Develop sound understanding of IT operations and related applications and ...

Lippert

IT Support Specialist I

Elkhart, IN

Ensures that supported customer accurately completes the approved work request with the date and time of submission * Develop sound understanding of IT operations and related applications and ...

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All JobsIt Support Representative JobsIt Support Representative Jobs in Indiana

It Support Representative information

See Indiana salary details

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How much do it support representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for it support representative in Indiana is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Representative, and why are they important?

To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.

What is the difference between It Support Representative vs Help Desk Technician?

It Support RepresentativeHelp Desk Technician
Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site.Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams.

Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.

What are IT Support Representatives?

IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.

What are some common challenges faced by IT Support Representatives and how can they be managed?

IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.
What are popular job titles related to It Support Representative jobs in Indiana? For It Support Representative jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching It Support Representative jobs in Indiana look for? The top searched job categories for It Support Representative jobs in Indiana are:
What cities in Indiana are hiring for It Support Representative jobs? Cities in Indiana with the most It Support Representative job openings:
It Support Representative jobs near you
Infographic showing various It Support Representative job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $43,282 per year, or $20.8 per hour.
IT Support Technician I/II

IT Support Technician I/II

Arc Technologies Group

Indianapolis, IN

$34.12 - $40.14/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Job Title: IT Support Technician I/II
Employment Type: Contract (FTE W-2 through Arc Technologies Group)
Client: A leading global pharmaceutical company (Fortune 100)
Location: Indianapolis, IN (On-site)
Duration: 6 Months
Arc Technologies Group (ATG) is a specialized consulting firm supporting life sciences organizations with cloud, cybersecurity, and digital transformation initiatives in regulated environments. This role is a client-facing staffing engagement; Technicians will be the “face of IT”, working directly with customer resources to address computer issues, questions and concerns. Technicians will proactively work with customers to create world class digital user experience, whether in the office, traveling internationally or ensuring uninterrupted service/support for submission success. Work will focus on improving productivity through proactive identification/remediation of potential hardware issues, leveraging data analytics to determine areas of focus, and proactively ensure devices meet security standards (patches, driver updates, supported app levels, etc.). . IT On Point technicians are the primary point of contact for hardware, operating systems, and enterprise applications, new hire onboarding, accessory assistance and users' adoption of new and upcoming IT initiatives and services. This role is 100% onsite 5 days a week. You will be rotating between 3 Indianapolis sites.
Responsibilities:
  • You will bring your technical and customer experience to troubleshoot technical issues when they arise on-site at various end client locations
  • With your curiosity of all things technical and willingness to drive change, you will work with peers and customers to improve the digital user experience across customer sites.
  • Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles
  • Provide onsite IT support for Windows, macOS, and iOS devices in an enterprise environment.
  • Serve as a stage one technical resource for employees requiring assistance with hardware, software, operating systems, peripherals, and enterprise applications.
  • Troubleshoot and resolve desktop, laptop, mobile device, printer, docking station, and connectivity issues.
  • Support Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, Word, Excel, PowerPoint, and Azure-based services.
  • Perform new hire onboarding activities including workstation setup, account validation, hardware deployment, and user orientation.
  • Ensure endpoint security compliance through patch management, software updates, driver updates, and adherence to corporate security standards.
  • Proactively identify and remediate potential technology issues before they impact end-user productivity.
  • Utilize service management tools and data analytics to identify support trends and improve overall service delivery.
  • Collaborate with infrastructure, networking, and cybersecurity teams to resolve escalated technical incidents.
  • Deliver clear and effective communication to both technical and non-technical users.
  • Assist users with technology adoption initiatives and organizational IT transformations.
  • Document incidents, resolutions, and support procedures to improve knowledge sharing and operational efficiency.
  • Support employees across multiple corporate locations while maintaining a consistent and professional customer experience.
  • Dagnostic and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams etc.)
  • Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers.
  • Basic understanding of multiple operating systems (Windows, Mac, iOS)
Minimum Qualifications:
  • High School Diploma/GED.
  • Qualified candidates must be legally authorized to be employed in the United States.
  • Completed at least one relevant certification Microsoft, Apple, CompTIA or others:
    • CompTIA A+
    • Apple Certified Support Professional
    • Microsoft IT Support Specialist Professional Certificate/Other Microsoft Certifications
    • Others
  • Completed Microsoft 365 Fundamentals Certification
  • Previous Help desk experience
  • Previous Customer Service experience
Additional Qualifications:
  • Strong knowledge of computer hardware, software configuration, networking fundamentals, and information security best practices.
  • Experience supporting Microsoft 365 and enterprise productivity tools.
  • Working knowledge of Windows, macOS, and iOS operating systems.
  • Strong analytical, troubleshooting, and problem-solving capabilities.
  • Excellent verbal and written communication skills.
  • Ability to explain technical concepts to non-technical users.
  • Additional certifications such as Microsoft Certified IT Professional (MCITP) or similar are a plus.
Core Competencies:
  • Desktop amp; Field Support
  • Windows amp; macOS Administration
  • Microsoft 365 Support
  • Endpoint Management
  • Hardware Deployment amp; Maintenance
  • Incident amp; Problem Resolution
  • New Hire Onboarding
  • Customer Service Excellence
  • IT Service Management (ITSM)
  • Security amp; Compliance Support
  • Technical Documentation
  • Cross-Functional Collaboration
  • Device Lifecycle Management
  • User Training amp; Technology Adoption
Benefits:
  • Medical/Dental/Vision
  • 401K
  • Paid Time Off
Arc Technologies Group employees are paid on an hourly basis; this is not a salaried position.
What to Expect as a External Contractor:
  • W-2 Employment: You will be employed by Arc Technologies Group. We handle all payroll, tax withholding, and employment compliance.
  • Pre-Employment Requirements: This role requires successful completion of a background check and drug screening as part of our client's Global Screening Standards prior to your start date.
  • Timekeeping: Hours are submitted weekly through the client's VMS system and approved by your hiring manager or PoC.
  • Equipment: Client-issued equipment (laptop, badges, etc.) will be provided as applicable and must be returned at the conclusion of the assignment.
  • Assignment Extensions: Assignments may be extended based on business need and mutual agreement. Extension decisions are made by the client hiring manager in coordination with the MSP and Arc Technologies Group.
  • Health Surveillance: Depending on the role, the client may require enrollment in specific health surveillance panels (e.g., respiratory, lab animal allergy, cytotoxic compounds) prior to start.
EEO amp; Employment Eligibility:
Arc Technologies Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. ATG also complies with all applicable national, state, and local laws governing nondiscrimination in employment, as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.
ATG is an E-Verify employer. This position requires work authorization in the United States.
Who we are:
Arc Technologies Group is a boutique professional services firm focused exclusively on life sciences; including pharmaceutical manufacturing, biotech, CDMO, medical devices, and animal health. We deliver technology that actually works for organizations operating in highly regulated environments. Our team brings deep experience in IT/OT convergence, cybersecurity, digital transformation, and compliance-driven technology solutions across the entire life sciences technology space. We are proud to be an approved supplier in client's contingent workforce program and are committed to matching qualified professionals with meaningful contract opportunities at one of the world's leading pharmaceutical companies.

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