ZipRecruiter

Log In

1

It Support Representative Jobs in Indiana (NOW HIRING)

Welch Packaging

IT Support Specialist

Elkhart, IN · On-site

SUMMARY The role of the IT Specialist is to provide technical support and assistance for a variety ... The work environment characteristics described here are representative of those an employee ...

GQT Movies

IT Support Technician

Lafayette, IN

$20/hr

The IT Support Technician provides frontline technical support for theater locations and corporate users across GQT Movies and affiliated companies. This role supports Tapos (Jacro) point-of-sale ...

IMI

Tier 2 IT Support Tech

Indianapolis, IN

$20.50 - $28.25/hr

First escalation point for the IT Support Technicians. * Provide technical support to end-users on ... The physical demands described here are representative of those that must be met by an employee to ...

ATTC Manufacturing

IT Support Specialist

Tell City, IN · On-site

$66K - $83K/yr

Job Summary ATTC is seeking an IT Support Specialist to join our Information Technology team. Reporting directly to the IT Manager, this position provides technical support to employees across the ...

ATTC Manufacturing

IT Support Specialist

Tell City, IN · On-site

$66K - $83K/yr

Job Summary ATTC is seeking an IT Support Specialist to join our Information Technology team. Reporting directly to the IT Manager, this position provides technical support to employees across the ...

Badger Daylighting

IT Support Technician

Brownsburg, IN · Hybrid

$20.50 - $28/hr

The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This role is responsible for ...

Badger Daylighting

IT Support Technician

Brownsburg, IN · On-site

$20.50 - $28/hr

The Information Technology (IT) Support Specialist supports day-to-day endpoint, mobility, and productivity application operations with a strong customer service focus. This role is responsible for ...

TEKsystems

It Support Specialist

Tell City, IN

$25 - $35/hr

Description We are seeking an IT Support Specialist to join our Information Technology team. Reporting directly to the IT Manager, this position provides technical support to employees across the ...

Insight Global

IT Support Analyst

Indianapolis, IN · On-site

$18 - $22/hr

... to support device deployments within a hospital environment in downtown Indianapolis. This individual will play a hands-on role in preparing and installing technology equipment, ensuring smooth ...

next page

Showing results 1-20

All JobsIt Support Representative JobsIt Support Representative Jobs in Indiana

It Support Representative information

See Indiana salary details

$11

$20

$40

How much do it support representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for it support representative in Indiana is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Representative, and why are they important?

To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.

What is the difference between It Support Representative vs Help Desk Technician?

It Support RepresentativeHelp Desk Technician
Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site.Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams.

Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.

What are IT Support Representatives?

IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.

What are some common challenges faced by IT Support Representatives and how can they be managed?

IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.
What are popular job titles related to It Support Representative jobs in Indiana? For It Support Representative jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching It Support Representative jobs in Indiana look for? The top searched job categories for It Support Representative jobs in Indiana are:
What cities in Indiana are hiring for It Support Representative jobs? Cities in Indiana with the most It Support Representative job openings:
It Support Representative jobs near you
Infographic showing various It Support Representative job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $43,282 per year, or $20.8 per hour.
IT Support Specialist

IT Support Specialist

Welch Packaging

Elkhart, IN • On-site

Full-time

Posted 9 days ago

Welch Packaging rating

7.0

Company rating: 7.0 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

64th of 114 rated packaging manufacturers

Job description

SUMMARY
The role of the IT Specialist is to provide technical support and assistance for a variety of information technology assets & systems, including Account management, PC's, printers, servers, applications, cell phones
KEY RESPONSIBILITIES
  • Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
  • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
  • Improves knowledge base by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues and recommending instructional language.
  • Avoids legal challenges by monitoring compliance with service agreements.
  • Improves system performance by identifying problems and recommending changes.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Travel to remote sites on a rotational basis to provide excellent support solutions to business needs (including after hours or as needed)
  • Other duties as assigned.
  • Provide on-call support as needed (including after hours)

REQUIREMENTS/QUALIFICATIONS
Education:
  • High School Diploma or Equivalent Required

Experience
  • AD management - user creation/termination, group management, password resets, etc
  • M365 admin
  • SIP based phone systems
  • Citrix Cloud/Netscaler
  • Application management - M365, Adobe, Autocad LT, ArtiosCAD
  • Experience with M365 suite
  • CompTIA A+ cert, Sec+ cert, Net+, M365 certs preferred
  • Ability to utilize remote access

SPECIFIC KNOWLEDGE, SKILLS OR ABILITIES
  • Strong written and oral communication.
  • Organization and attention to detail.
  • Analytical and problem-solving skills.
  • Time management.
  • Systems analysis.
  • Mathematical and deductive reasoning.
  • Critical thinking.

PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job with or without reasonable accommodation.
The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.
Physical Requirements:
  • Sit and stand as needed.
  • May require walking on a level surface for periods throughout the day.
  • Reaching above shoulders, below waist and lifting as required to file documents or store materials.
  • Lifting to 25 lbs.

Work Environment:
  • Typical office setting
  • May require you to enter a manufacturing environment that requires proper PPE including safety shoes, safety glasses and hearing protection.
  • Manufacturing environment may be loud, hot/cold depending on season

Disclaimer : This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.
Welch Packaging is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran.

What Welch Packaging employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply