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It Support Representative Jobs (NOW HIRING)

TCC Technology

IT Support Technician

Westlake, OH · On-site

$20 - $22/hr

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for our clients in a wide array of industries. ROLE AND RESPONSIBILITIES • Provide remote and on ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA

$70K/yr

Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position: Full Time Description: Looking for a qualified and high-energy IT Support Engineer to handle desk ...

Hana Technologies, Inc.

IT Support Specialist

Solon, OH

$40K - $50K/yr

The IT Support Specialist serves as the primary point of contact for end-user technology support, delivering exceptional customer service while ensuring employees have the technology and resources ...

PEOPLE TECHNOLOGY AND PROCESSES LLC

Position title : IT Support Lead Location : Fort Bragg (Fort Liberty), NC Clearance required : SECRET Responsibilities include (but are not limited to): * Lead the IT Operations Branch and serve as ...

ECPI University

IT Support

Atlanta, GA · On-site

$20.50 - $28/hr

The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.

simons foundation

Manager, IT Support

New York, NY

$99K - $125K/yr

POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations, delivering hands-on technical assistance, while also leading and developing the IT support team. Beyond ...

quadra

IT Support Technician

Longwood, FL

$18.75 - $25.75/hr

Position: IT Support Technician Location: Longwood, Florida. This role requires to be on-site 4 days per week. Status: Full-time, permanent (1) Our U.S. team is experiencing strong growth, and we are ...

ASUS

IT Support

Fremont, CA · On-site

$28.84 - $31.25/hr

Basic understanding of IT Helpdesk operations, network equipment, or server maintenance. * Previous experience supporting IT asset inventory, procurement, billing, or equipment lifecycle management.

Matrix Global

IT Support Specialist

Jersey City, NJ · On-site +1

Description IT Support Specialist (Onsite/Hybrid) Position Overview We are seeking an experienced IT Support Specialist to provide onsite and remote operational IT support within a fast-paced ...

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All JobsIt Support Representative Jobs

It Support Representative information

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$12

$21

$43

How much do it support representative jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for it support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Representative, and why are they important?

To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.

What is the difference between It Support Representative vs Help Desk Technician?

It Support RepresentativeHelp Desk Technician
Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site.Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams.

Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.

What are IT Support Representatives?

IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.

What are some common challenges faced by IT Support Representatives and how can they be managed?

IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.
More about It Support Representative jobs
What cities are hiring for It Support Representative jobs? Cities with the most It Support Representative job openings:
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It Support Representative jobs near you
Infographic showing various It Support Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.

IT Support Specialist

Serenity Info Tech, Inc.

Atlanta, GA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Title: IT Support Specialist {Certified}

Location: Atlanta, GA [Onsite]

Duration: 12 Months
 
Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems.
 
*Must Be Local to Metro Atlanta*
**Professional certification (e.g., A+, Network+, Cloud+ or equivalent) MUST UPLOAD CERTIFICATION***
Duties and Responsibilities: 
This position is looking for an IT Support Specialist 3 who will maintain business applications and critical infrastructure and provide management and support for additional DDS systems (e.g., Nemo Q/GALA, VRT cameras, A/V, mobile systems).  Experience providing operations support to triage production incidents and engage with respective partners to restore services and post incident review to prevent future occurrences.  This position will require an individual who is willing to continuously learn and remain current and knowledgeable about emerging IT technologies
Specific Duties Include:
• Maintaining cost-efficient, scalable cloud environments for the organization.
• Understanding business objectives of the company and creating cloud-based solutions to facilitate those objectives.
• Designing, building, and maintaining internal cloud applications for the organization.
• Keeping up to date on best practices in cloud computing and making improvements to the cloud infrastructure of their company or organization.
• Making hardware and software recommendations for the organization, based on needs of the project and organization.
• Experience in automation and provisioning technologies, such as AWS CLI and Terraform.
• Monitors Service Now ticket queue, responds to tickets in a timely manner and provides follow-up with end users.
• Provides customer support in supporting software, configurations, and business submission processes.
• Looking for ways to improve operations within company to digitize common tasks.
• Keeping data leakage and downtime to an absolute minimum.
• Assists other members of the IT Infrastructure team.
• Monitors ticket activities and provide escalation when needed.
• Troubleshoot and support PC, laptop (Win 10/11), scanners and local and network printers, google print, chrome boxes and other field system support.
• May act as an administrator or agency subject matter expert for lobby management software or other DDS applications as needed.
Minimum Qualifications:
Bachelor''s degree from an accredited college or university in a related field such as computer and information technology, computer science, software engineering AND three years of related experience.
OR
Associate''s/Vocational/Technical degree in a related field such as computer and information technology, computer science, software engineering from an accredited college or university AND five years of related experience.
OR
One year of experience at the lower-level IT Support Specialist 2 or position equivalent. 
Competencies Needed
• 2-3+ years providing IT support and management experience
• Professional certification (e.g. A+, Network+, Cloud+ or equivalent)
• Experience with using ServiceNow.
• Ability to present ideas in business-friendly and user-friendly language.
• Excellent communication and interpersonal skills are essential. Must be a result and goal-oriented individual with the persistence and patience necessary to work effectively with a variety of internal and external constituencies.
• Must have the ability to detect emerging trends and make recommendations for change.
• Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software in a multi-computer environment.
• Display current knowledge of technologies (computer systems, mobile devices, and technology products).
• Experience with resolvingTCP/IP network issues.
• Experience or the ability to learn how to effectively maintain and support video conferencing, A/V and dash cam software and equipment.
• Proven problem-solving skills.
 
Required / Desired Skills
Skill
Required / Desired
Amount
of Experience
Bachelor''s degree from an accredited college or university in a related field such as computer and information technology, computer science, software
Required
 
 
Knowledge of basic network troubleshooting.
Required
3
Years
Knowledge of Microsoft Windows Active Directory – Domain Name Service and Dynamic Host Configuration Protocol.
Required
2
Years
Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software
Required
2
Years
Knowledge of Microsoft Active Directory local and group policy.
Required
2
Years
Professional certification (e.g. A+, Network+, Cloud+ or equivalent) MUST UPLOAD CERTIFICATION
Required
 
 
Experience with using ServiceNow
Required
2
Years
Experience with resolving TCP/IP network issues
Required
2
Years
Experience in automation and provisioning technologies, such as AWS CLI and Terraform
Required
2
Years

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