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It Support Representative Jobs (NOW HIRING)

Hana Technologies, Inc.

IT Support Specialist

Solon, OH

$40K - $50K/yr

The IT Support Specialist serves as the primary point of contact for end-user technology support, delivering exceptional customer service while ensuring employees have the technology and resources ...

Medivative Technologies

IT Support

Kimball, NE · On-site

$21.50 - $29.50/hr

Position Overview Reporting to the IT Manager, you will help ensure that our employees have the technology, systems, and support needed to perform at their best. You will troubleshoot hardware and ...

CFS

IT Support Specialist

Muskegon, MI

$20 - $25/hr

Position: IT Support Specialist Hourly Rate: $20-$25/Hr Location: Muskegon, MI | Onsite Job Type: Contract | Immediate start Overview of the IT Support Specialist Position: The IT Support Specialist ...

ACI Infotech

IT Support Manager

Atlanta, GA · On-site

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap ...

MKS2 Technologies

IT Support Lead

Fort Liberty, NC · On-site

$150K - $157K/yr

IT Support Lead Location: Fort Bragg, NC Clearance Required: Active Secret Clearance Employment Type: Full-Time Salary Range: $150,000 - $157,000 annually Position Overview MKS2 is seeking a highly ...

ElevenLabs

IT Support

San Francisco, CA · On-site

About the role We're looking for an IT Support Engineer based out of our San Francisco office. This is a hybrid role - 4 days per week on-site and one day working from home. What You'll Do * Device ...

Matrix Global

IT Support Specialist

Jersey City, NJ · On-site +1

Description IT Support Specialist (Onsite/Hybrid) Position Overview We are seeking an experienced IT Support Specialist to provide onsite and remote operational IT support within a fast-paced ...

quadra

IT Support Technician

Longwood, FL · On-site

$18.75 - $25.75/hr

Position: IT Support Technician Location: Longwood, Florida. This role requires to be on-site 4 days per week. Status: Full-time, permanent (1) Our U.S. team is experiencing strong growth, and we are ...

Sungrow USA Corporation

IT Support Technician

Houston, TX · On-site

$60K - $65K/yr

IT Support Technician The Company: Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy ...

Simons Foundation

Manager, IT Support

New York, NY · On-site

$99K - $125K/yr

POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations, delivering hands-on technical assistance, while also leading and developing the IT support team. Beyond ...

Sungrow USA Corporation

IT Support Technician

Houston, TX · On-site

$60K - $65K/yr

IT Support Technician The Company: Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy ...

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All JobsIt Support Representative Jobs

It Support Representative information

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$12

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$43

How much do it support representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for it support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Representative?

To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.

What is the difference between It Support Representative vs Help Desk Technician?

It Support RepresentativeHelp Desk Technician
Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site.Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams.

Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.

What is an IT Support Representative?

IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.

What are some common challenges faced by IT Support Representatives and how can they be managed?

IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.
More about It Support Representative jobs
What cities are hiring for It Support Representative jobs? Cities with the most It Support Representative job openings:
What states have the most It Support Representative jobs? States with the most job openings for It Support Representative jobs include:
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It Support Representative jobs near you
Infographic showing various It Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.

IT Support Specialist

Hana Technologies, Inc.

Solon, OH

$40K - $50K/yr

Full-time

Re-posted 2 days ago

Job description

The IT Support Specialist serves as the primary point of contact for end-user technology support, delivering exceptional customer service while ensuring employees have the technology and resources needed to perform their jobs effectively.
This role provides first and second-level technical support for workstations, laptops, mobile devices, printers, Microsoft 365 applications, and user accounts. The IT Support Specialist is responsible for resolving technical issues, deploying end-user technology, maintaining asset records, and escalating infrastructure-related issues when appropriate.
Minimum Qualifications:
  • Associate's degree in Information Technology or equivalent experience.
  • Two (2) or more years of Help Desk or Desktop Support experience.
  • Experience supporting Windows 11 and Microsoft 365.
  • Experience working within an IT ticketing system.
  • Strong customer service, communication, and problem-solving skills.
  • CompTIA A+, Network+, or Microsoft Fundamentals certifications preferred.
  • Experience supporting users in a manufacturing environment preferred.
Essential Job Functions:
End User Support -
  • Serve as the primary point of contact for IT support requests.
  • Troubleshoot hardware, software, Microsoft 365, and end-user technology issues.
  • Support Windows workstations, laptops, mobile devices, printers, conference room technology, and remote users.
  • Document all support activities within the IT ticketing system.
End Device Deployment amp; Administration -
  • Prepare, configure, deploy, and replace end-user computing devices.
  • Install required software and maintain workstation standards.
  • Coordinate hardware refreshes and equipment deployments.
  • Maintain hardware inventory and asset records.
User Administration -
  • Create, modify, and disable user accounts.
  • Administer Microsoft 365 licensing, security groups, distribution groups, and mailboxes.
  • Support employee onboarding and offboarding activities.
  • Assist users with password resets and multi-factor authentication (MFA).
Documentation amp; Customer Service -
  • Maintain knowledge base articles, deployment documentation, and asset inventories.
  • Communicate technical information in a clear, business-friendly manner.
  • Prioritize support requests, maintain high customer satisfaction, and escalate issues appropriately.
Knowledge, Skills, amp; Abilities:
  • Windows 11
  • Microsoft 365
  • Active Directory User Administration
  • Basic Networking
  • Hardware amp; Peripheral Troubleshooting
  • Printer amp; Mobile Device Support
  • Remote Support Tools
  • IT Documentation
  • Customer Service
  • Time Management
  • Problem Solving
Physical Requirements:
  • Ability to work at a desk and computer workstation for extended periods
  • Standard office environment; no heavy lifting or physical requirements beyond normal office work

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