IT Support Associate
Memphis, TN · On-site
Job Title: IT Support Analyst Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future. Job ...
IT Support Associate
Memphis, TN · On-site
Job Title: IT Support Analyst Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future. Job ...
IT Support Associate
Memphis, TN · On-site
Description - External Job Title: IT Support Analyst Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now ...
IT Support Associate
Memphis, TN · On-site
Description - External Job Title: IT Support Analyst Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now ...
Job Title: IT Support Specialist Location: Philadelphia, PA Duration: 12+ Months They will be responsible for taking inbound and outbound calls They are migrating from hex to o365 Taking control of ...
Job Title: IT Support Specialist Location: Philadelphia, PA Duration: 12+ Months They will be responsible for taking inbound and outbound calls They are migrating from hex to o365 Taking control of ...
Manager, IT Support
Nashville, TN · On-site
The Manager, IT Support is responsible for leading IT support operations and ensuring reliable, secure, and compliant technology services across August Bio. This is a highly hands-on leadership role ...
Manager, IT Support
Nashville, TN · On-site
The Manager, IT Support is responsible for leading IT support operations and ensuring reliable, secure, and compliant technology services across August Bio. This is a highly hands-on leadership role ...
Manager, IT Support
Nashville, TN · On-site
The Manager, IT Support is responsible for leading IT support operations and ensuring reliable, secure, and compliant technology services across August Bio. This is a highly hands-on leadership role ...
Quick apply
Manager, IT Support
Nashville, TN · On-site
The Manager, IT Support is responsible for leading IT support operations and ensuring reliable, secure, and compliant technology services across August Bio. This is a highly hands-on leadership role ...
Manager, IT Support
Nashville, TN · On-site
The Manager, IT Support is responsible for leading IT support operations and ensuring reliable, secure, and compliant technology services across August Bio. This is a highly hands-on leadership role ...
Manager, IT Support
Nashville, TN · On-site
The Manager, IT Support is responsible for leading IT support operations and ensuring reliable, secure, and compliant technology services across August Bio. This is a highly hands-on leadership role ...
IT Support Specialist
Rossville, TN · On-site
Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...
Quick apply
IT Support Specialist
Rossville, TN · On-site
Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...
IT Support Specialist
Rossville, TN · On-site
Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...
IT Support Specialist
Rossville, TN · On-site
Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...
IT Support Specialist
Rossville, TN · On-site
Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...
IT Support Specialist
Rossville, TN · On-site
Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...
IT SUpport Engineer
Nashville, TN · On-site
IT Support Engineer Location: Nashville, TN (Hybrid) Employment Type: Direct Hire or Contract-to-Hire We are a growing Managed Service Provider supporting clients across multiple industries and are ...
IT SUpport Engineer
Nashville, TN · On-site
IT Support Engineer Location: Nashville, TN (Hybrid) Employment Type: Direct Hire or Contract-to-Hire We are a growing Managed Service Provider supporting clients across multiple industries and are ...
Be Seen First
MSP Support Engineer
Memphis, TN · On-site
$45K - $55K/yr
An Information Technology Managed Services Provider based in Memphis, TN, is looking for a Technical Support Representative to join our team. We're an outsourced IT support firm supporting ...
Quick apply
Be Seen First
MSP Support Engineer
Memphis, TN · On-site
$45K - $55K/yr
An Information Technology Managed Services Provider based in Memphis, TN, is looking for a Technical Support Representative to join our team. We're an outsourced IT support firm supporting ...
IT Support Specialist
Nashville, TN · On-site
IT Support Specialist - Nashville About the Role We are seeking an IT Support Specialist to join an IT team for a Construction Firm. This role provides remote and deskside technical support, assists ...
IT Support Specialist
Nashville, TN · On-site
IT Support Specialist - Nashville About the Role We are seeking an IT Support Specialist to join an IT team for a Construction Firm. This role provides remote and deskside technical support, assists ...
Overview A growing consumer products company in the Franklin, TN area is seeking an IT Support Specialist to join its collaborative and expanding technology team. This is an excellent opportunity for ...
Quick apply
Overview A growing consumer products company in the Franklin, TN area is seeking an IT Support Specialist to join its collaborative and expanding technology team. This is an excellent opportunity for ...
IT Support Supervisor
Memphis, TN · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
Quick apply
IT Support Supervisor
Memphis, TN · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
IT Support Engineer
Nashville, TN · On-site
The opportunity The IT Support Engineer will play a key role in delivering reliable, hands-on technology support across the organization. This position owns day-to-day ticket management, technical ...
Quick apply
IT Support Engineer
Nashville, TN · On-site
The opportunity The IT Support Engineer will play a key role in delivering reliable, hands-on technology support across the organization. This position owns day-to-day ticket management, technical ...
IT Support Specialist
Nashville, TN · On-site
This IT support includes responding to incoming incidents via multiple contact points and remote IT problem solving, coordinating hardware and software for new hires, terminations, and transfers ...
IT Support Specialist
Nashville, TN · On-site
This IT support includes responding to incoming incidents via multiple contact points and remote IT problem solving, coordinating hardware and software for new hires, terminations, and transfers ...
IT Support Technician
$20.75 - $28.50/hr
Description The IT Support Technician serves as the primary frontline support contact for Truxton employees, providing timely assistance with workstation, software, mobile device, printer, telephony ...
IT Support Technician
$20.75 - $28.50/hr
Description The IT Support Technician serves as the primary frontline support contact for Truxton employees, providing timely assistance with workstation, software, mobile device, printer, telephony ...
IT Support Technician
Nashville, TN · On-site
$20.75 - $28.50/hr
The IT Support Technician serves as the primary frontline support contact for Truxton employees, providing timely assistance with workstation, software, mobile device, printer, telephony, account ...
Quick apply
IT Support Technician
Nashville, TN · On-site
$20.75 - $28.50/hr
The IT Support Technician serves as the primary frontline support contact for Truxton employees, providing timely assistance with workstation, software, mobile device, printer, telephony, account ...
Junior IT Support Technician
Brentwood, TN · On-site
$50K/yr
IT Support Technician Salary: $50,000 Location: Brentwood, TN Work Setting: 100% Onsite Employment Type: Full-Time, Direct Hire Key Required Experience: Entry-level or junior IT support experience ...
Junior IT Support Technician
Brentwood, TN · On-site
$50K/yr
IT Support Technician Salary: $50,000 Location: Brentwood, TN Work Setting: 100% Onsite Employment Type: Full-Time, Direct Hire Key Required Experience: Entry-level or junior IT support experience ...
Junior IT Support Technician
Brentwood, TN · On-site
$50K/yr
IT Support Technician Salary: $50,000 Location: Brentwood, TN Work Setting: 100% Onsite Employment Type: Full-Time, Direct Hire Key Required Experience: Entry-level or junior IT support experience ...
Quick apply
Junior IT Support Technician
Brentwood, TN · On-site
$50K/yr
IT Support Technician Salary: $50,000 Location: Brentwood, TN Work Setting: 100% Onsite Employment Type: Full-Time, Direct Hire Key Required Experience: Entry-level or junior IT support experience ...
It Support Representative information
See Tennessee salary details
$11.35 - $13.86
9% of jobs
$15.26 is the 25th percentile. Wages below this are outliers.
$13.86 - $16.38
30% of jobs
The median wage is $17.45 / hr.
$16.38 - $18.90
28% of jobs
$20.24 is the 75th percentile. Wages above this are outliers.
$18.90 - $21.42
17% of jobs
$21.42 - $23.94
9% of jobs
$23.94 - $26.46
2% of jobs
$26.46 - $28.98
4% of jobs
$28.98 - $31.50
1% of jobs
$31.50 - $34.02
0% of jobs
$34.02 - $36.53
0% of jobs
$36.53 - $39.05
1% of jobs
$11
$19
$39
How much do it support representative jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for it support representative in Tennessee is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $21.15 per hour, depending on experience, location, and employer.
What is an IT Support Representative?
IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.
What are the key skills and qualifications needed to thrive as an IT Support Representative?
To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.
What are some common challenges faced by IT Support Representatives and how can they be managed?
IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.
What is the difference between It Support Representative vs Help Desk Technician?
| It Support Representative | Help Desk Technician |
|---|---|
| Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site. | Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams. |
Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.
How much does remote IT support support pay?
Remote IT Support Representatives typically earn between $40,000 and $60,000 annually, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA or Cisco can earn higher salaries. The role often involves troubleshooting, remote tools, and customer service skills.
Is IT hard to get an IT support representative job?
Getting an IT support representative job can be competitive but is generally accessible with relevant skills, such as knowledge of operating systems, troubleshooting, and customer service. Entry-level positions often require a basic understanding of hardware, software, and certifications like CompTIA A+; experience and certifications can improve job prospects.
What are popular job titles related to It Support Representative jobs in Tennessee?
For It Support Representative jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching It Support Representative jobs in Tennessee look for?
The top searched job categories for It Support Representative jobs in Tennessee are:
What cities in Tennessee are hiring for It Support Representative jobs?
Cities in Tennessee with the most It Support Representative job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 14 days ago
Cognizant rating
7.0
Based on 87 frontline employees who took The Breakroom Quiz
59th of 72 rated business consultants
Job description
Job Title: IT Support Analyst
Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Job Summary
The IT Support Analyst is responsible for providing technical support and ensuring the smooth operation of IT services across the client organization and its specific location. The role involves troubleshooting hardware, software, network, and OS issues while delivering exceptional customer service to end users. The analyst will support End User Computing (EUC), Microsoft 365 services, mobile devices, collaboration platforms, and local IT infrastructure.
The position serves as the primary point of contact for IT incidents and service requests, ensuring timely resolution in accordance with established Service Level Agreements.
Key Responsibilities
End User Support
• Provide Level 1 and Level 2 support for desktops, laptops, printers, scanners, mobile devices, and peripherals.
• Diagnoses and resolve hardware, software, operating system, and application issues.
• Support Windows operating systems and standard enterprise applications.
• Assist users with Microsoft 365 products, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
• Provide support for audio/video conferencing solutions and collaboration tools.
• Incident & Service Request Management
Endpoint Management
Required Technical Skills
Qualifications
Soft Skills
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Job Summary
The IT Support Analyst is responsible for providing technical support and ensuring the smooth operation of IT services across the client organization and its specific location. The role involves troubleshooting hardware, software, network, and OS issues while delivering exceptional customer service to end users. The analyst will support End User Computing (EUC), Microsoft 365 services, mobile devices, collaboration platforms, and local IT infrastructure.
The position serves as the primary point of contact for IT incidents and service requests, ensuring timely resolution in accordance with established Service Level Agreements.
Key Responsibilities
End User Support
• Provide Level 1 and Level 2 support for desktops, laptops, printers, scanners, mobile devices, and peripherals.
• Diagnoses and resolve hardware, software, operating system, and application issues.
• Support Windows operating systems and standard enterprise applications.
• Assist users with Microsoft 365 products, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
• Provide support for audio/video conferencing solutions and collaboration tools.
• Incident & Service Request Management
Endpoint Management
- Deploy, configure, and maintain desktops, laptops, and mobile devices.
- Support device imaging, software installations, upgrades, and patch management.
- Utilize endpoint management tools such as SCCM, Intune, and remote support utilities.
- Track IT assets and maintain accurate inventory records.
- Provide hands-and-feet support for infrastructure, network, server, and security teams.
- Assist with network connectivity troubleshooting.
- Support datacenter equipment, racks, cabling, and local infrastructure activities.
- Coordinate with vendors and third-party support providers.
- Develop and maintain technical documentation, knowledge articles, and support procedures.
Required Technical Skills
- Windows 10/11 Administration
- Active Directory & Group Policy
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Hardware & Software Troubleshooting
- IT Service Management (ITIL)
- Network Fundamentals (TCP/IP, DNS, DHCP, VPN)
- Remote Support Tools
- Customer Support & Incident Management
- Printer and Peripheral Support
Qualifications
- Preferred Bachelor's Degree in Information Technology, Computer Science,
- 3-7 years of experience in IT Support, Service Desk, Desktop Support, or EUC
Soft Skills
- Strong customer service orientation.
- Excellent verbal and written communication skills.
- Ability to work effectively under pressure.
- Strong analytical and problem-solving skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Team-oriented with strong stakeholder management capabilities
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
What Cognizant employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom