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It Support Representative Jobs in Tennessee (NOW HIRING)

Pantera Capital

Supervisor, IT Support

Memphis, TN · On-site

$92 - $138/hr

This person will manage a world-class team of IT Services Technicians focused on supporting end user requests, deploying new hardware, and assisting with non-standard solutions presented by engineers.

SpaceXAI

Supervisor, IT Support - Memphis

Memphis, TN · On-site

$91K - $137K/yr

This person will manage a world-class team of IT Services Technicians focused on supporting end user requests, deploying new hardware, and assisting with non-standard solutions presented by engineers.

SpaceXAI

Supervisor, IT Support - Memphis

Memphis, TN · On-site

$91K - $137K/yr

This person will manage a world-class team of IT Services Technicians focused on supporting end user requests, deploying new hardware, and assisting with non-standard solutions presented by engineers.

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

IT Support Associate Memphis, TN PRIMARY PURPOSE: To support basic IT systems to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests ...

U.S. Navy

IT Support Specialist

Clarksburg, TN · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Memphis, TN · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Niota, TN · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Michie, TN · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Smithville, TN · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Maryville, TN · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Crump, TN · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Finger, TN · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Powells Crossroads, TN · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Munford, TN · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Bulls Gap, TN · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Alexandria, TN · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Altamont, TN · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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All JobsIt Support Representative JobsIt Support Representative Jobs in Tennessee

It Support Representative information

See Tennessee salary details

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How much do it support representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for it support representative in Tennessee is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $21.15 per hour, depending on experience, location, and employer.

What is an IT Support Representative?

IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.

What are the key skills and qualifications needed to thrive as an IT Support Representative?

To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.

What are some common challenges faced by IT Support Representatives and how can they be managed?

IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.

What is the difference between It Support Representative vs Help Desk Technician?

It Support RepresentativeHelp Desk Technician
Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site.Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams.

Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.

How much does remote IT support support pay?

Remote IT Support Representatives typically earn between $40,000 and $60,000 annually, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA or Cisco can earn higher salaries. The role often involves troubleshooting, remote tools, and customer service skills.

Is IT hard to get an IT support representative job?

Getting an IT support representative job can be competitive but is generally accessible with relevant skills, such as knowledge of operating systems, troubleshooting, and customer service. Entry-level positions often require a basic understanding of hardware, software, and certifications like CompTIA A+; experience and certifications can improve job prospects.

What are popular job titles related to It Support Representative jobs in Tennessee?

For It Support Representative jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching It Support Representative jobs in Tennessee look for?

The top searched job categories for It Support Representative jobs in Tennessee are:

What cities in Tennessee are hiring for It Support Representative jobs?

Cities in Tennessee with the most It Support Representative job openings:

It Support Representative jobs near you
Infographic showing various It Support Representative job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $41,284 per year, or $19.8 per hour.

Supervisor, IT Support

Pantera Capital

Memphis, TN • On-site

$92 - $138/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Key responsibilities

  • Manage a team of IT Services Technicians by recruiting, training, evaluating, and developing work schedules.

  • Oversee and resolve complex technical issues, monitor ticket queues, and escalate service requests as needed.

  • Collaborate with management, vendors, and logistics to plan projects, improve processes, and manage inventory.

Job description

SpaceXAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

ABOUT THE ROLE:

This person will manage a world-class team of IT Services Technicians focused on supporting end user requests, deploying new hardware, and assisting with non-standard solutions presented by engineers. The ideal candidate will be flexible and flourish in a fast-paced and challenging environment. He or she should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position. This is a "hands on" technical management position; the ideal candidate will be able to coach, motivate and lead the team, while being capable of contributing technically and challenging decisions.

RESPONSIBILITIES:
  • Recruits, trains, and evaluates IT Services technicians.
  • Delegates tasks and develops work schedules.
  • Closely monitors ticket queue to provide quality assurance of tickets in progress.
  • Is hands-on; resolves difficult issues; identifies/fixes root causes for problems; and finds better ways to do things.
  • Works with management to plan, coordinate and supervise the execution of projects, work assignments and workloads for IT technicians.
  • Provides reports on IT technician activities, performance, and operational issues.
  • Resolves, routes, or escalates service requests to functional teams as necessary.
  • Works with team and peers to identify processes that require improvement.
  • Participates in the IT Services supply chain, purchasing and distribution process.
  • Works with IT Logistics to manage the inventory of products stored within the IT Services warehouses.
  • Collaborates closely with 3rd party vendors to build strong and long-lasting relationships.
BASIC QUALIFICATIONS:
  • Minimum 3+ years' experience in a corporate IT Helpdesk and/or desktop support environment.
PREFERRED SKILLS AND EXPERIENCE:
  • Thorough understanding of the Windows and Mac operating system and applications.
  • Strong Hardware and software troubleshooting.
  • Excellent customer service skills to work effectively with clients.
  • Possess excellent organizational skills.
  • Experience with standard client applications (ex: Microsoft Office, browsers, etc).
  • Must understand and communicate difficult concepts and provide instructions in a clear and straightforward manner.
  • Must be professional, self-motivated, resourceful, and work with minimal supervision.
  • Must be able to set priorities and be flexible in a fast-paced environment.
  • Ability to follow through and document issues and resolutions.
  • Must be able to follow procedures and protocols.
  • Possess a hands-on approach and management style.
ADDITIONAL REQUIREMENTS:
  • Must be willing to travel.
  • Willing to work extended hours or weekends as needed.
  • Must be able to regularly lift up to 25 lbs. for duties such as delivering computers, unpacking and rack-mounting equipment, etc.
COMPENSATION AND BENEFITS:

$91,800 - $137,700 USD

Base salary is just one part of our total rewards package at SpaceXAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

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