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It Support Representative Jobs in Texas (NOW HIRING)

Addison Group

IT Support

Dallas, TX · On-site

Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...

Addison Group

IT Support

Dallas, TX · On-site

Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...

MCI Careers

Tech Support Representative

Killeen, TX · On-site

... IT Services needs by providing general and specialized hosting, software, staff, and services. In ... We are now hiring a Tech Support Representative to handle inbound phone support. You will ...

MCI Careers

Tech Support Representative

Killeen, TX · On-site

... IT Services needs by providing general and specialized hosting, software, staff, and services. In ... We are now hiring a Tech Support Representative to handle inbound phone support. You will ...

MCI Careers

Tech Support Representative

Killeen, TX · On-site

... IT Services needs by providing general and specialized hosting, software, staff, and services. In ... We are now hiring a Tech Support Representative to handle inbound phone support. You will ...

Desert IT Solutions

IT Support Technician

Dallas, TX · On-site

$50K - $60K/yr

Reports to: IT Support Manager Pay Rate: 50,000 - 60,000 Annually Duties and Responsibilities * Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user ...

ABC Consulting

IT Support Lead

Austin, TX

We are seeking an IT Support Lead to oversee our support operations, lead the IT support team, and ensure efficient issue resolution while delivering exceptional service. Key Responsibilities: * Team ...

Insight Global

IT Support Specialist

Irving, TX · On-site

$25 - $27/hr

Title : IT Support Specialist Location : Irving, TX * Occasional travel to visit local project sites Duration : 6-12 month contract-to-hire Schedule : 5 days onsite/week Pay Rate : 25-27/hr Must ...

MCI

Tech Support Representative

Killeen, TX · On-site

They are seeking a Tech Support Representative to handle inbound phone support, troubleshoot account issues, and improve customer satisfaction while upselling products when opportunities arise.

ravagoamericas

IT Support Engineer

Baytown, TX · On-site

The IT Support Engineer will provide onsite information technology support for the Baytown ... The requirements listed below are representative of observable behaviors and essential knowledge ...

Alleare Consulting

IT Support Engineer

Dallas, TX · On-site

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client's team and work on-site at their corporate headquarters in Dallas, TX. The ...

Herring Bank

IT Support II

Amarillo, TX · On-site

$18.75 - $25.75/hr

Dental insurance IT Support II Herring Bank is looking for an experienced and customer-focused IT Support II professional to join our team. In this role, you'll provide hands-on technical support to ...

Alleare Consulting

IT Support Engineer

Dallas, TX · On-site

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client s team and work on-site at their corporate headquarters in Dallas, TX. The ...

myIT com

IT Support Specialist

Bedford, TX · On-site

$40K - $50K/yr

Are you technically savvy and wanting to work with some of the IT Support Industry's latest ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

myIT.com

IT Support Specialist

Bedford, TX · On-site

Are you technically savvy and wanting to work with some of the IT Support Industry's latest ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

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All JobsIt Support Representative JobsIt Support Representative Jobs in Texas

It Support Representative information

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How much do it support representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for it support representative in Texas is $20.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.73 per hour, depending on experience, location, and employer.

What is an IT Support Representative?

IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.

What are the key skills and qualifications needed to thrive as an IT Support Representative?

To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.

What are some common challenges faced by IT Support Representatives and how can they be managed?

IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.

What is the difference between It Support Representative vs Help Desk Technician?

It Support RepresentativeHelp Desk Technician
Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site.Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams.

Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.

How much does remote IT support support pay?

Remote IT Support Representatives typically earn between $40,000 and $60,000 annually, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA or Cisco can earn higher salaries. The role often involves troubleshooting, remote tools, and customer service skills.

Is IT hard to get an IT support representative job?

Getting an IT support representative job can be competitive but is generally accessible with relevant skills, such as knowledge of operating systems, troubleshooting, and customer service. Entry-level positions often require a basic understanding of hardware, software, and certifications like CompTIA A+; experience and certifications can improve job prospects.

What are popular job titles related to It Support Representative jobs in Texas?

For It Support Representative jobs in Texas, the most frequently searched job titles are:

What job categories do people searching It Support Representative jobs in Texas look for?

The top searched job categories for It Support Representative jobs in Texas are:

What cities in Texas are hiring for It Support Representative jobs?

Cities in Texas with the most It Support Representative job openings:

It Support Representative jobs near you
Infographic showing various It Support Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $42,377 per year, or $20.4 per hour.

IT Support

Addison Group

Dallas, TX • On-site

Other

Posted 9 days ago

Job description

Job Title: IT Support Engineer

Work Model: On-site, 5 days a week

Salary Expectations: $75-$110K max + performance-based bonus

Team: Small IT team

Notes: This is a backfill position for an IT Support Engineer who will provide hands-on technical support while also taking ownership of endpoint management and day-to-day IT operations. The role has a strong emphasis on endpoint management, Microsoft Intune, Microsoft 365, and exceptional customer service, along with troubleshooting hardware, software, and user issues. The ideal candidate will be able to hit the ground running with experience using enterprise ticketing/ITSM platforms, cloud-based technologies, and modern endpoint management tools. Strong communication, problem-solving, and customer service skills are essential. Experience working in a professional services environment and exposure to AI technologies would be a plus.

Top Skills:

  • 2+ years of IT Support experience
  • Microsoft Intune / Endpoint Management
  • Microsoft 365
  • Ticketing / ITSM experience
  • Strong customer service skills

Pluses:

  • Professional services experience
  • AI/AI technology exposure