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It Support Representative Jobs (NOW HIRING)

SNI Technology

IT Support Technician

Plymouth, MA · On-site

$35 - $42/hr

IT Support Technician Hybrid | Plymouth, MN Contract Opportunity Pay: $35.00/hr- $42.00/hr Are you passionate about technology and enjoy helping people solve technical challenges? We're seeking an ...

3G Productions LLC

IT Support

Las Vegas, NV · On-site

$55K - $75K/yr

Position Overview We are seeking an experienced IT Support Specialist to join our team and serve as a key point of contact for end-user technical support, network administration, and IT operations. ...

Howard

IT Support Specialist

Washington, DC · On-site

$30/hr

... support representatives. PRINCIPAL ACCOUNTABILITIES: Provide first- and second-level desktop ... Monitor and maintain IT infrastructure to ensure high availability, performance, and security.

Boston Retail Solutions

IT Support

Santa Ana, CA · On-site

$22.25 - $30.75/hr

Boston Retail Solutions provides environmentally friendly solutions to retailers, mall developers, airports, hotels, contractors and more! IT Support will play a crucial role in supporting our ...

TCC Technology

IT Support Technician

Westlake, OH · On-site

$20 - $22/hr

We are seeking an IT Support Technician to join our team! You will resolve computer-related issues for our clients in a wide array of industries. ROLE AND RESPONSIBILITIES * Provide remote and on ...

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It Support Representative information

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How much do it support representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for it support representative in the United States is $21.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Representative?

To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.

What is the difference between It Support Representative vs Help Desk Technician?

It Support RepresentativeHelp Desk Technician
Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site.Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams.

Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.

What is an IT Support Representative?

IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.

What are some common challenges faced by IT Support Representatives and how can they be managed?

IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.
More about It Support Representative jobs
What cities are hiring for It Support Representative jobs? Cities with the most It Support Representative job openings:
What states have the most It Support Representative jobs? States with the most job openings for It Support Representative jobs include:
What job categories do people searching It Support Representative jobs look for? The top searched job categories for It Support Representative jobs are:
It Support Representative jobs near you
Infographic showing various It Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,486 per year, or $21.9 per hour.

IT Support Technician

SNI Technology

Plymouth, MA • On-site

$35 - $42/hr

Other

Posted 7 days ago

Job description

IT Support Technician
Hybrid | Plymouth, MN
Contract Opportunity
Pay: $35.00/hr- $42.00/hr
Are you passionate about technology and enjoy helping people solve technical challenges? We're seeking an IT Support Technician to join a collaborative enterprise IT team supporting employees across North America. This is an excellent opportunity for someone with strong customer service skills and a solid technical foundation who enjoys working in a fast-paced Help Desk environment.
This is a newly created position with an immediate need and strong potential for extension.
What You'll Do
As a member of the IT Support team, you'll serve as the first point of contact for employees requiring technical assistance. You'll troubleshoot hardware and software issues, support enterprise technologies, and help ensure a seamless technology experience for end users.
Key Responsibilities
  • Provide first-level technical support for hardware, software, and application issues across multiple office locations.
  • Respond to support requests received via phone, email, chat, walk-up, and ticketing system.
  • Troubleshoot, resolve, and escalate incidents while meeting established service level agreements (SLAs).
  • Document issues, resolutions, and knowledge articles within the IT service management platform.
  • Support Microsoft 365 applications, Windows operating systems, and standard business software.
  • Assist with laptop, desktop, peripheral, and other IT asset deployments and lifecycle management.
  • Support conference room and audio/visual technology for meetings and events.
  • Participate in software and hardware rollouts, upgrades, and deployment projects.
  • Develop user guides, FAQs, and technical documentation for end users.
  • Participate in a rotating after-hours on-call support schedule.

Required Qualifications
  • At least 1 year of hands-on IT Help Desk or Technical Support experience.
  • Strong customer service and communication skills with the ability to support users at all levels, including executive leadership.
  • Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
  • Familiarity with Microsoft administration tools such as Exchange Online, Microsoft 365 Admin Center, and Azure.
  • Excellent troubleshooting and problem-solving abilities.
  • Strong documentation and organizational skills.
  • Self-motivated with the ability to manage multiple priorities in a fast-paced environment.
  • Ability to maintain confidentiality and professionalism.

Preferred Qualifications
  • Experience with Microsoft Intune, Windows Autopilot, or other endpoint management solutions.
  • Knowledge of SCCM or similar endpoint management tools.
  • Experience supporting Active Directory (users, groups, group policy).
  • Experience using ServiceNow or another IT Service Management (ITSM) platform.
  • Familiarity with ITIL concepts, project support, or change management processes.
  • Bachelor's degree in Computer Science or a related technical discipline.

Schedule & Work Environment
  • Hybrid schedule with 3-5 days onsite in Plymouth, MN.
  • Monday-Friday, 7:00 AM-3:00 PM (Central Time).
  • 40-hour work week.
  • One-week monthly after-hours on-call rotation.
  • Must be able to occasionally lift equipment weighing up to 50 pounds.
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