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It Support Representative Jobs in Alabama (NOW HIRING)

ALTEN Technology USA

IT Support Analyst

Mobile, AL · On-site

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience ...

Motion

IT Support I

Birmingham, AL · On-site

$20.25 - $27.75/hr

Motion Industries is seeking an IT Support I to help safeguard the integrity and security of their IT infrastructure. The role involves triaging, troubleshooting, documenting, and resolving a wide ...

AMVAC CHEMICAL CORP

IT Support Specialist

Axis, AL · On-site

AMVAC has a new opportunity for an IT Support Specialist at the Axis, Alabama plant who will be responsible for providing advanced technical support to end users and maintaining the reliability of ...

GPC - Genuine Parts Company

IT Support I

Birmingham, AL · On-site

$20.25 - $27.75/hr

IT Support I SUMMARY: Under close supervision the IT Help Desk I provide the field with what they need to safeguard the integrity and security of Motion's IT infrastructure and environment. They run ...

ALTEN Technology USA

IT Support Analyst

Mobile, AL · On-site

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience ...

ALTEN Technology USA

IT Support Analyst

Daphne, AL

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience ...

Resourcing HQ

IT Support Technician

Montgomery, AL · On-site

$21.25 - $29.25/hr

Job Title: IT Support Technician - Windows 10 to Windows 11 Device Conversion Location: Montgomery, Alabama (Local Candidates Only) Employment Type: Contract (3 months + possibility of extension ...

SJE-Rhombus

IT Support Specialist

Hoover, AL · On-site

We are looking for an IT Support Specialist to support our internal customers. This role will work out of our Birmingham AL location. The job: As our IT Support Specialist , you will handle more ...

Creature

IT Support Specialist

Birmingham, AL · On-site

Salary: IT Support Specialist Location: Birmingham, AL (this role includes approximately 10% travel to jobsites) Reports to: IT Manager Employment Type: Full-time About Creature Creature is a ...

Creature

IT Support Specialist

Birmingham, AL

IT Support Specialist Location: Birmingham, AL (this role includes approximately 10% travel to jobsites) Reports to: IT Manager Employment Type: Full-time About Creature Creature is a vertically ...

Creature

IT Support Specialist

Birmingham, AL · On-site

IT Support Specialist Location: Birmingham, AL (this role includes approximately 10% travel to jobsites) Reports to: IT Manager Employment Type: Full-time About Creature Creature is a vertically ...

Qualis LLC

IT Support Specialist

Huntsville, AL · On-site

Qualis LLC is seeking an IT Support Specialist to provide technical support for enterprise IT systems supporting government and defense programs. The ideal candidate will possess strong ...

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All JobsIt Support Representative JobsIt Support Representative Jobs in Alabama

It Support Representative information

See Alabama salary details

$11

$19

$39

How much do it support representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for it support representative in Alabama is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Support Representative?

To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.

What is the difference between It Support Representative vs Help Desk Technician?

It Support RepresentativeHelp Desk Technician
Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site.Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams.

Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.

What is an IT Support Representative?

IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.

What are some common challenges faced by IT Support Representatives and how can they be managed?

IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.
What are popular job titles related to It Support Representative jobs in Alabama? For It Support Representative jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching It Support Representative jobs in Alabama look for? The top searched job categories for It Support Representative jobs in Alabama are:
What cities in Alabama are hiring for It Support Representative jobs? Cities in Alabama with the most It Support Representative job openings:
It Support Representative jobs near you
Infographic showing various It Support Representative job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,228 per year, or $19.8 per hour.

IT Support Analyst

ALTEN Technology USA

Mobile, AL • On-site

Full-time

Posted 21 days ago

Job description

We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM processes, and ServiceNow. The ideal candidate will have at least three years of experience troubleshooting and resolving complex application issues, managing incidents and service requests, and working within ITIL frameworks for Incident, Problem, Change, and Request Management. This individual will be proactive in monitoring application performance, identifying recurring issues, driving continuous process improvements, and maintaining accurate documentation and knowledge articles. Strong communication, customer service, and collaboration skills are essential, along with a proven ability to meet SLA and KPI targets while delivering high-quality support to business users.

Responsibilities:

  • Provide Tier 2/3 support for business applications, ensuring timely incident resolution.
  • Manage incidents, service requests, and problem records through ServiceNow (SNOW).
  • Follow ITIL processes for Incident, Problem, Change, and Request Management.
  • Troubleshoot application issues, coordinate with technical teams, and drive issues to resolution.
  • Monitor application health, identify recurring issues, and recommend process improvements.
  • Maintain documentation, knowledge articles, and support procedures.
  • Deliver high-quality customer support while meeting SLA and KPI targets.

Qualifications:

  • 3+ years of IT Support/Application Support experience.
  • Strong knowledge of ITIL, ITSM, and ServiceNow (SNOW).

The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.

Due to the potential for involvement with U.S. aerospace programs and export-controlled environments, candidates who qualify as U.S. Persons are preferred.

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