IT Support Analyst
$37 - $45/hr
Position Summary We are seeking a skilled and customer-focused IT Support Analyst to provide technical support and maintain the stability, security, and performance of our IT infrastructure. The ...
IT Support Analyst
$37 - $45/hr
Position Summary We are seeking a skilled and customer-focused IT Support Analyst to provide technical support and maintain the stability, security, and performance of our IT infrastructure. The ...
IT Support Manager (NOC Code: 20012)
Spruce Grove, AB · On-site
CA$75K - CA$92K/yr
Summit Support Services Inc. is seeking a skilled and experienced IT Support Manager to join our dynamic team. The ideal candidate will have significant experience in the healthcare industry and a ...
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IT Support Manager (NOC Code: 20012)
Spruce Grove, AB · On-site
CA$75K - CA$92K/yr
Summit Support Services Inc. is seeking a skilled and experienced IT Support Manager to join our dynamic team. The ideal candidate will have significant experience in the healthcare industry and a ...
IT Support Desk Analyst
Edmonton, AB · On-site
CA$48K - CA$63K/yr
The IT Support Desk Analyst is the single point of contact for end users regarding issues, inquiries, and requests as they relate to computers, telephony, and IT network. Client interactions may ...
IT Support Desk Analyst
Edmonton, AB · On-site
CA$48K - CA$63K/yr
The IT Support Desk Analyst is the single point of contact for end users regarding issues, inquiries, and requests as they relate to computers, telephony, and IT network. Client interactions may ...
Junior IT Specialist
Grande Prairie, AB · On-site
CA$45K - CA$60K/yr
The Junior IT Specialist will support the daily administration and management of our SharePoint environment while assisting with general IT tasks as needed. Duties & Responsibilities: * SharePoint ...
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Junior IT Specialist
Grande Prairie, AB · On-site
CA$45K - CA$60K/yr
The Junior IT Specialist will support the daily administration and management of our SharePoint environment while assisting with general IT tasks as needed. Duties & Responsibilities: * SharePoint ...
New
Provide strategic leadership and direction for IT support, operations, security, and infrastructure ... Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents ...
Provide strategic leadership and direction for IT support, operations, security, and infrastructure ... Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents ...
L1 Support Hero
CA$40K - CA$60K/yr
Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
L1 Support Hero
CA$40K - CA$60K/yr
Collaborate closely with other IT support teams to ensure smooth service delivery. Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
L1 Support Hero
Calgary, AB · On-site
CA$40K - CA$60K/yr
Collaborate closely with other IT support teams to ensure smooth service delivery. * Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
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L1 Support Hero
Calgary, AB · On-site
CA$40K - CA$60K/yr
Collaborate closely with other IT support teams to ensure smooth service delivery. * Stay current ... with new technologies, IT tools, and industry best practices to continually improve service quality.
Information Technology Audit Manager
CA$84K - CA$134K/yr
... assessments, IT support andoperationalprocesses, and ISO 27001certificationisan asset ... The posted salary range represents the expected hiring range for PwC locations in major city ...
Information Technology Audit Manager
CA$84K - CA$134K/yr
... assessments, IT support andoperationalprocesses, and ISO 27001certificationisan asset ... The posted salary range represents the expected hiring range for PwC locations in major city ...
IT System Administrator
Calgary, AB · On-site
Technical Support: Serve as the primary escalation point for L1/2 support, troubleshooting hardware, software, and network issues for in-person and remote employees. * IT Asset & Endpoint Management:
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IT System Administrator
Calgary, AB · On-site
Technical Support: Serve as the primary escalation point for L1/2 support, troubleshooting hardware, software, and network issues for in-person and remote employees. * IT Asset & Endpoint Management:
This role is similar to the IT Support Analyst (Tier 1) position, with a few key differences: * Experience working for a Managed Services Provider (MSP) The ideal candidate will have experience ...
This role is similar to the IT Support Analyst (Tier 1) position, with a few key differences: * Experience working for a Managed Services Provider (MSP) The ideal candidate will have experience ...
IT System Administrator
Calgary, AB · On-site
Technical Support: Serve as the primary escalation point for L1/2 support, troubleshooting hardware, software, and network issues for in-person and remote employees. * IT Asset & Endpoint Management:
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IT System Administrator
Calgary, AB · On-site
Technical Support: Serve as the primary escalation point for L1/2 support, troubleshooting hardware, software, and network issues for in-person and remote employees. * IT Asset & Endpoint Management:
The On-Site IT Operations Engineer is responsible for providing technical support and assistance to the end-user's community in both IT (Information Technology) and limited OT (Operational Technology ...
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The On-Site IT Operations Engineer is responsible for providing technical support and assistance to the end-user's community in both IT (Information Technology) and limited OT (Operational Technology ...
Customer Support Representative The Customer Support Representative (CSR) is a key member of our ... information, timely resolution, and a positive tone. CSRs are our go-to for handling high volumes ...
Customer Support Representative The Customer Support Representative (CSR) is a key member of our ... information, timely resolution, and a positive tone. CSRs are our go-to for handling high volumes ...
Customer Support Representative The Customer Support Representative (CSR) is a key member of our ... information, timely resolution, and a positive tone. CSRs are our go-to for handling high volumes ...
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Customer Support Representative The Customer Support Representative (CSR) is a key member of our ... information, timely resolution, and a positive tone. CSRs are our go-to for handling high volumes ...
Salary: $48,000 - $52,000 Customer Support Representative The Customer Support Representative (CSR) ... information, timely resolution, and a positive tone. CSRs are our go-to for handling high volumes ...
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Salary: $48,000 - $52,000 Customer Support Representative The Customer Support Representative (CSR) ... information, timely resolution, and a positive tone. CSRs are our go-to for handling high volumes ...
We are seeking a technically skilled and customer-focused Technical Support Representative to join ... Maintain knowledge of company products, network updates, promotions, and evolving technologies.
We are seeking a technically skilled and customer-focused Technical Support Representative to join ... Maintain knowledge of company products, network updates, promotions, and evolving technologies.
We are seeking a technically skilled and customer-focused Technical Support Representative to join ... Maintain knowledge of company products, network updates, promotions, and evolving technologies.
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We are seeking a technically skilled and customer-focused Technical Support Representative to join ... Maintain knowledge of company products, network updates, promotions, and evolving technologies.
We are seeking a technically skilled and customer-focused Technical Support Representative to join ... Maintain knowledge of company products, network updates, promotions, and evolving technologies.
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We are seeking a technically skilled and customer-focused Technical Support Representative to join ... Maintain knowledge of company products, network updates, promotions, and evolving technologies.
Software Support Representative
Sherwood Park, AB · On-site
CA$21 - CA$24/hr
About the Role As a Software Support Representative, you'll be the first point of contact for our ... Visit our Careers Page for more information. We sincerely thank all applicants for their interest.
Software Support Representative
Sherwood Park, AB · On-site
CA$21 - CA$24/hr
About the Role As a Software Support Representative, you'll be the first point of contact for our ... Visit our Careers Page for more information. We sincerely thank all applicants for their interest.
IT Solutions Architect
Calgary, AB · On-site
Our Dedicated IT Support Model ® means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious ...
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IT Solutions Architect
Calgary, AB · On-site
Our Dedicated IT Support Model ® means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious ...
It Support Representative information
What are the key skills and qualifications needed to thrive as an IT Support Representative?
To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.
What is the difference between It Support Representative vs Help Desk Technician?
| It Support Representative | Help Desk Technician |
|---|---|
| Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site. | Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams. |
Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.
What is an IT Support Representative?
IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.
What are some common challenges faced by IT Support Representatives and how can they be managed?
IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.
What are popular job titles related to It Support Representative jobs in Alberta? For It Support Representative jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching It Support Representative jobs in Alberta look for? The top searched job categories for It Support Representative jobs in Alberta are:
What cities in Alberta are hiring for It Support Representative jobs? Cities in Alberta with the most It Support Representative job openings:
Job description
Charter is an awardwinning Canadian IT Solutions and Managed Services Provider founded in 1997. With offices across Canada, Charter delivers innovative IT solutions, managed services, project delivery, consulting, and staff augmentation expertise to organizations nationwide. Our mission is to align people, processes, and technologies to help clients enhance communication, optimize performance, and modernize their operations. Using business architecture methodology and humancentered design, we guide clients through successful digital transformations, uncover new opportunities, and accelerate growth.
Position Summary
We are seeking a skilled and customer-focused IT Support Analyst to provide technical support and maintain the stability, security, and performance of our IT infrastructure. The successful candidate will be responsible for troubleshooting and supporting end-user devices, desktop and laptop computers, Microsoft 365 services, network infrastructure, virtualization platforms, and security appliances. This role requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering exceptional customer service.
Key Responsibilities
- Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and business applications.
- Troubleshoot hardware, software, operating system, network connectivity, and Microsoft 365 issues.
- Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
- Manage user accounts, permissions, licensing, and access requests.
- Support and troubleshoot Juniper network infrastructure, including switches, routers, wireless networks, VPNs, and VLANs.
- Administer and maintain Hyper-V virtual environments, virtual machines, backups, and disaster recovery processes.
- Support Palo Alto firewalls, VPNs, security policies, and vulnerability remediation activities.
- Perform system maintenance, patch management, monitoring, and IT asset lifecycle management.
- Document incidents, resolutions, and technical procedures while escalating complex issues as required.
Qualifications
- Diploma or degree in Information Technology, Computer Science, or a related field.
- 3+ years of experience in IT support, help desk, or infrastructure support.
- Hands-on experience with Windows environments, Microsoft 365, Hyper-V, Juniper networking, and Palo Alto firewalls.
- Knowledge of Active Directory, Microsoft Entra ID, TCP/IP, DNS, DHCP, VPNs, and VLANs.
- Strong troubleshooting, analytical, organizational, and customer service skills.
- Excellent verbal and written communication skills with the ability to manage multiple priorities.
About Charter
Sourced by ZipRecruiter
Industry
Technology, communication and media
Company size
11 - 50 Employees
Headquarters location
New York, NY, US
Year founded
2020