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It Support Representative Jobs in Calgary, AB (NOW HIRING)

SysGen Solutions

IT Support Technician

Calgary, AB

IT Support Technician SysGen Solutions Groupis a fast-growing, award-winning company that believes building the best experience for our employees and clients is whatmakes a company great. We are a ...

PwC

Information Technology Audit Manager

Calgary, AB · On-site

CA$84K - CA$134K/yr

... assessments, IT support andoperationalprocesses, and ISO 27001certificationisan asset ... The posted salary range represents the expected hiring range for PwC locations in major city ...

SysGen Solutions Group

IT Administrator

Calgary, AB · On-site

Our Dedicated IT Support Model ® means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious ...

SysGen Solutions

IT Administrator

Calgary, AB · Hybrid

Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT ...

Alberta Health Services

IT Analyst II

Calgary, AB · Hybrid

CA$42.12 - CA$56.86/hr

As an IT Analyst II, you will support and administer critical data systems that power enterprise reporting and analytics. You will work closely with end users, clinicians, service delivery teams, and ...

SysGen Solutions

IT Solutions Architect

Calgary, AB · Hybrid

Our Dedicated IT Support Model means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT ...

Fluor

Site IT Lead

Calgary, AB

The Project Information Technology Specialist is responsible for supporting and administering the project computing environment throughout project mobilization, construction, commissioning, and ...

Calgary Co-op

IT Operations - Specialist

Calgary, AB

In this role, you will provide technical support to internal customers while ensuring the stability, integrity, and efficiency of core IT systems. You will be a key contributor to Microsoft 365 cloud ...

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It Support Representative information

See Calgary, AB salary details

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How much do it support representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for it support representative in Calgary, AB is $21.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.76 per hour, depending on experience, location, and employer.

What is an IT Support Representative?

IT Support Representatives are professionals who provide technical assistance and support to individuals or organizations experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and help users resolve technical challenges through various channels like phone, email, or chat. Their responsibilities may include installing and configuring software, diagnosing hardware issues, and guiding users through solutions to ensure smooth and efficient IT operations.

What are the key skills and qualifications needed to thrive as an IT Support Representative?

To thrive as an IT Support Representative, you need a solid understanding of computer systems, troubleshooting techniques, and a relevant qualification such as a degree or certification in information technology. Familiarity with help desk ticketing systems, remote desktop tools, and operating systems like Windows, macOS, or Linux is typically required. Strong communication skills, patience, and problem-solving ability help you effectively assist users and resolve issues quickly. These skills ensure efficient technical support, minimize downtime, and maintain high levels of user satisfaction.

What are some common challenges faced by IT Support Representatives and how can they be managed?

IT Support Representatives often encounter challenges such as handling high volumes of support tickets, troubleshooting a wide variety of technical issues, and balancing urgent requests from multiple users. Managing these challenges requires strong time management, effective communication, and a methodical approach to problem-solving. Utilizing ticketing systems, collaborating with team members, and staying updated on the latest technologies can help representatives provide efficient support and reduce stress.

What is the difference between It Support Representative vs Help Desk Technician?

It Support RepresentativeHelp Desk Technician
Provides technical support to end-users, troubleshooting hardware and software issues, often remotely or on-site.Handles initial user inquiries, resolves basic technical problems, and escalates complex issues to specialized teams.

Both roles require similar certifications like CompTIA A+ and work in IT support environments. The It Support Representative often has a broader scope, including on-site support, while Help Desk Technicians primarily handle remote or phone-based support. They are both essential in maintaining IT operations and are frequently used interchangeably, but the It Support Representative typically involves more direct user interaction and diverse technical tasks.

How much does remote IT support support pay?

Remote IT Support Representatives typically earn between $40,000 and $60,000 annually, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA or Cisco can earn higher salaries. The role often involves troubleshooting, remote tools, and customer service skills.

Is IT hard to get an IT support representative job?

Getting an IT support representative job can be competitive but is generally accessible with relevant skills, such as knowledge of operating systems, troubleshooting, and customer service. Entry-level positions often require a basic understanding of hardware, software, and certifications like CompTIA A+; experience and certifications can improve job prospects.

What are popular job titles related to It Support Representative jobs in Calgary, AB?

For It Support Representative jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching It Support Representative jobs in Calgary, AB look for?

The top searched job categories for It Support Representative jobs in Calgary, AB are:

It Support Representative jobs near you
Infographic showing various It Support Representative job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $44,991 per year, or $21.6 per hour.

IT Support Specialist

Tech-Wood Building Components Ltd.

Calgary, AB • On-site

Full-time

PTO

Posted 20 days ago

Job description

Tech-Wood is growing, and we need YOU!

Who We Are

Since 1998, Tech-Wood Building Components Ltd. has been a trusted provider of Engineered Wood Products, Roof Trusses, Wall Panels, and Building Materials to Calgary and surrounding areas.

We proudly operate out of two manufacturing facilities ten minutes apart - one off Peigan Trail and the other right off Glenmore Trail, serving our customers with integrity, teamwork, and a drive for excellence.

At Tech-Wood, we believe success comes from working together. We're a collaborative and forward-thinking team that values hard work, innovation, and having a bit of fun along the way. Our people are at the heart of everything we do, and we're looking for someone who shares that same passion for excellence and teamwork.

Your Role: IT Support Specialist


As Tech-Wood's IT Support Specialist, you'll be the first call when technology needs a helping hand. You'll support employees across both Tech-Wood locations by troubleshooting issues, managing equipment, and ensuring our technology is reliable, secure, and ready to support our growing business.

This role is about more than fixing computers, it's about creating a great employee experience through technology. You'll help improve systems, support new initiatives, and work closely with every department to keep Tech-Wood connected and moving forward.

What You'll Do:

  • Provide day-to-day IT support to employees across both Tech-Wood locations.
  • Troubleshoot hardware, software, Microsoft 365, network, printing, phone, and mobile device issues.
  • Set up, deploy, maintain, and replace computers, laptops, and other IT equipment.
  • Support employee onboarding, role changes, offboarding, and user account management.
  • Support end-user access and connectivity for our PG team while working alongside the IT Lead on broader technology initiatives.
  • Assist with network administration, cybersecurity initiatives, system maintenance, and backup testing.
  • Maintain accurate IT documentation, asset inventories, and support procedures.
  • Identify opportunities to improve IT processes, user experience, and operational efficiency.
  • Support technology projects and system implementations alongside the IT Lead.
  • Participate in a compensated after-hours and on-call rotation once fully trained.

What You Bring:

  • 2-4 years of IT support experience in a business, manufacturing, industrial, or multi-site environment.
  • Strong troubleshooting and problem-solving skills with a customer-first mindset.
  • Experience supporting Windows devices, Microsoft 365, Active Directory, and common business technologies.
  • Excellent communication skills with the ability to explain technical concepts in a simple, approachable way.
  • Strong organizational skills with the ability to prioritize multiple requests in a fast-paced environment.
  • A willingness to learn, adapt, and continuously improve.
  • Experience with networking, cybersecurity, Microsoft environments, or Cisco Meraki is considered an asset.
  • Relevant IT certifications (CompTIA, Microsoft, etc.) are considered an asset.

Additional Requirements:

  • Valid Class 5 driver's license and the ability to travel between our Tech-Wood locations.
  • Ability to participate in a compensated after-hours and on-call rotation.
  • Successful police background check.
  • Comfortable working in both office and production environments, including exposure to noise, dust, lifting IT equipment, and wearing PPE when required.

What We Bring:

  • Competitive compensation and bonus opportunities
  • Group benefits
  • HSA Allowance
  • Paid vacation time
  • Free on-site parking
  • Company team-building events
  • Ongoing learning and development opportunities
  • A fast-paced, collaborative environment where people support each other and take pride in their work
  • A team that is invested in YOU - professionally and personally

Please note: Tech-Wood's locations are not accessible by public transit. Candidates must have reliable transportation.

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