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Tech Support Associate Jobs (NOW HIRING)

CHELSEA PIERS LP

Technology Support Associate

Manhattan, NY · On-site

$18.75 - $24.25/hr

Chelsea Piers is seeking a customer-focused Technology Support Associate to join our Information Technology team. This role serves as the first point of contact for technical support across our New ...

Chelsea Piers Lp

Technology Support Associate

Chelsea, NY · On-site

$60 - $80/hr

As the Technology Support Associate, you will be expected to: * Provide Level 1 technical support for a 90% Windows / 10% macOS environment. * Troubleshoot hardware, software, operating system, and ...

Carmel Partners

Technology Support Associate

Denver, CO · On-site

$17.50 - $22.50/hr

The Technology Support Associate serves as a primary point of contact for technology support across the company and provides dedicated on-site support for the Denver office. This role delivers ...

Carmel Partners

Technology Support Associate

Denver, CO · On-site

$17.50 - $22.50/hr

The Technology Support Associate serves as a primary point of contact for technology support across the company and provides dedicated on-site support for the Denver office. This role delivers ...

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

Position: IT Support Associate (dedicated chat support) Requirement: Customer Service & entry level technical support. PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety ...

Dean Dorton

IT Support Associate

Cincinnati, OH · On-site

$16.25 - $21/hr

About the Role The IT Support Associate serves as the first point of contact for client technology support requests, playing a key role in resolving routine technical issues and maintaining service ...

Donato Technologies, Inc

IT Support Associate

Memphis, TN · On-site

$16.50 - $21.25/hr

IT Support Associate Memphis, TN PRIMARY PURPOSE: To support basic IT systems to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests ...

3Md Inc.

IT Support Associate III

Redmond, WA · On-site

$60 - $80/hr

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT Support Associate III 02 - Hourly w ...

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Tech Support Associate information

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How much do tech support associate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for tech support associate in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Tech Support Associate vs Customer Service Representative?

AspectTech Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma; certifications like CompTIA A+ are commonHigh school diploma; customer service training often preferred
Work EnvironmentTechnical support centers, IT departments, remote troubleshootingCall centers, retail, online support, various industries
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, telecommunications, service industries
Common Search & Comparison IntentUnderstanding technical troubleshooting rolesCustomer interaction and service skills

The main difference between a Tech Support Associate and a Customer Service Representative lies in their focus. Tech Support Associates primarily handle technical troubleshooting and IT-related issues, often requiring technical certifications. Customer Service Representatives focus on assisting customers with inquiries, complaints, and service-related questions, often in retail or service industries. Both roles involve communication skills, but Tech Support Associates require more technical knowledge and problem-solving skills.

Is tech support an entry level job?

Tech support associate positions are often entry-level roles that require basic technical knowledge, good communication skills, and problem-solving abilities. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for beginners.

What does a tech support associate do?

A tech support associate provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They often use remote tools, troubleshooting guides, and customer communication skills to ensure systems function properly and users are satisfied.

What cities are hiring for Tech Support Associate jobs?

Cities with the most Tech Support Associate job openings:

What are the most commonly searched types of Tech Support jobs?

The most popular types of Tech Support jobs are:

What states have the most Tech Support Associate jobs?

States with the most job openings for Tech Support Associate jobs include:

What are popular job titles related to Tech Support Associate jobs?

For Tech Support Associate jobs, the most frequently searched job titles are:

Technology Support Associate

Manhattan, NY • On-site

CHELSEA PIERS LP
Spectator Sports • 501 - 1,000 employees
Learn more about CHELSEA PIERS LPexternal

$65K - $75K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Chelsea Piers rating

7.0

Company rating: 7.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

16th of 59 rated activity centers and activity clubs

Job description

About Chelsea Piers:
At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences. We also offer excellent benefits, including medical, dental, and vision insurance; 401(k) matching; paid time off; transportation benefits; tuition assistance; a complimentary membership to Chelsea Piers Fitness; and other exciting venue benefits at Chelsea Piers.
About the Opportunity:
Chelsea Piers is seeking a customer-focused Technology Support Associate to join our Information Technology team. This role serves as the first point of contact for technical support across our New York City locations, providing exceptional customer service and ensuring employees remain productive.
Reporting to the Service Desk Manager, you will provide Level 1 support for desktops, laptops, business applications, Microsoft technologies, AV systems, telecommunications, and enterprise software. The ideal candidate is a proactive problem solver who enjoys working in a fast-paced, customer-focused environment.
As the Technology Support Associate, you will be expected to:
  • Provide Level 1 technical support for a 90% Windows / 10% macOS environment.
  • Troubleshoot hardware, software, operating system, and Microsoft 365 issues.
  • Install, configure, deploy, and support desktops, laptops, mobile devices, printers, scanners, and peripherals.
  • Support new hire onboarding, workstation setups, hardware refreshes, and desk moves.
  • Provide onsite and remote support across all Chelsea Piers locations in NYC and Connecticut.
  • Troubleshoot Wi-Fi, VPN, network connectivity, and peripheral issues.
  • Support conference room technology, AV equipment, Teams Rooms, digital displays, and VoIP/telecommunication systems.
  • Manage user accounts, password resets, MFA, and permissions using Active Directory and Microsoft Entra ID.
  • Document incidents, service requests, and resolutions within the IT ticketing system.
  • Create and maintain knowledge base documentation.
  • Assist with IT asset inventory, hardware lifecycle management, and technology deployments.
  • Support business critical applications, including fitness management platforms, CRM platforms, POS systems, and other SaaS applications.
  • Escalate complex issues to senior IT staff while maintaining ownership of the customer experience.
  • Participate in after-hours support and on-call rotation as needed.

About You
You enjoy solving technical problems and providing excellent customer service. You communicate effectively with users at all levels and can manage multiple priorities in a fast-paced environment.
Required Qualifications
  • 2-3 years of experience in a Help Desk, Service Desk, Desktop Support, or IT Support role.
  • Experience supporting Windows and basic macOS environments.
  • Knowledge of Microsoft 365, Active Directory, Microsoft Entra ID, Intune, Teams, and Autopilot.
  • Experience troubleshooting desktops, laptops, printers, mobile devices, and common peripherals.
  • Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, and Wi-Fi).
  • Experience supporting AV equipment, conference room technology, and telecommunication systems.
  • Familiarity with IT ticketing systems and ITIL service practices.
  • Experience supporting SaaS applications, including CRM and business platforms.
  • Strong troubleshooting, communication, organizational, and customer service skills.

Preferred Qualifications
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience supporting multi-site organizations.
  • Experience with Microsoft Endpoint Manager, Azure, or cloud identity management.
  • Hospitality, fitness, entertainment, or retail technology support experience.
  • Microsoft, CompTIA, Cisco, or ITIL certifications are a plus.

Physical Requirements
  • Ability to lift up to 25 pounds and install equipment in office and facility environments.
  • Ability to travel between Chelsea Piers locations in New York City and Connecticut.
  • Must be available for a rotating on-call schedule, including weekends and after-hours support as needed.

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