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Tech Support Associate Jobs (NOW HIRING)

cyberThink, Inc.

IT Support Associate

Pittsburgh, PA · On-site

$20 - $27.50/hr

The Associate, IT Support Technician, works on the Infrastructure Operations Team within IT Infrastructure. This position is primarily a hands-on role that will install, troubleshoot, and repair ...

Amazon

IT Support Associate II

West Chicago, IL · On-site

$17.25 - $22.50/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude ...

IntelliPro Group Inc.

IT Support Specialist

Plainfield, IL · On-site

$25 - $28/hr

Client Support Associate / IT Support Specialist Duration: 3 Months Contract (Possible Extension / Temp-to-Hire) Location: Plainfield, IL 60544 (Onsite) Schedule: Monday - Friday, 8:00 AM - 5:00 PM ...

IntelliPro Group Inc.

IT Support Specialist

Plainfield, IL · On-site

$25 - $28/hr

Client Support Associate / IT Support Specialist Duration: 3 Months Contract (Possible Extension / Temp-to-Hire) Location: Plainfield, IL 60544 (Onsite) Schedule: Monday - Friday, 8:00 AM - 5:00 PM ...

3MD Inc.

IT Support Associate III

Redmond, WA · On-site

$46.98 - $51.52/hr

Mentor and provide technical guidance and structured training to Level 1 and Level 2 IT Support Associates, supporting their growth toward Level 2 and Level 3 readiness * Design and govern onboarding ...

Amazon

IT Support Associate II

Matteson, IL · On-site

$16.75 - $21.75/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude ...

Harvard University

IT Support Associate II

Boston, MA · On-site

$55/hr

The IT Support Associate II provides in-depth technical support to HMS research community members and affiliates in the Longwood MA area by researching and answering questions and troubleshooting ...

Harvard University

IT Support Associate II

Boston, MA · On-site

$24 - $28/hr

The IT Support Associate II provides in-depth technical support to HMS research community members and affiliates in the Longwood MA area by researching and answering questions and troubleshooting ...

Amazon

IT Support Associate II

Tracy, CA · On-site

$18.25 - $23.75/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical ...

Amazon.com Services LLC

IT Support Associate II

Tracy, CA · On-site

$18.25 - $23.75/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical ...

Amazon

IT Support Associate II, OTS

San Marcos, TX · On-site

$15.50 - $20/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical ...

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Tech Support Associate information

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$10

$19

$28

How much do tech support associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for tech support associate in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Tech Support Associate vs Customer Service Representative?

AspectTech Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma; certifications like CompTIA A+ are commonHigh school diploma; customer service training often preferred
Work EnvironmentTechnical support centers, IT departments, remote troubleshootingCall centers, retail, online support, various industries
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, telecommunications, service industries
Common Search & Comparison IntentUnderstanding technical troubleshooting rolesCustomer interaction and service skills

The main difference between a Tech Support Associate and a Customer Service Representative lies in their focus. Tech Support Associates primarily handle technical troubleshooting and IT-related issues, often requiring technical certifications. Customer Service Representatives focus on assisting customers with inquiries, complaints, and service-related questions, often in retail or service industries. Both roles involve communication skills, but Tech Support Associates require more technical knowledge and problem-solving skills.

Is tech support an entry level job?

Tech support associate positions are often entry-level roles that require basic technical knowledge, good communication skills, and problem-solving abilities. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for beginners.

What does a tech support associate do?

A tech support associate provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They often use remote tools, troubleshooting guides, and customer communication skills to ensure systems function properly and users are satisfied.

What cities are hiring for Tech Support Associate jobs?

Cities with the most Tech Support Associate job openings:

What are the most commonly searched types of Tech Support jobs?

The most popular types of Tech Support jobs are:

What states have the most Tech Support Associate jobs?

States with the most job openings for Tech Support Associate jobs include:

What are popular job titles related to Tech Support Associate jobs?

For Tech Support Associate jobs, the most frequently searched job titles are:

IT Support Associate

Memphis, TN • On-site

Cognizant Technology Solutions
See more jobs at Cognizant Technology Solutionsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Cognizant rating

7.0

Company rating: 7.0 out of 10

Based on 87 frontline employees who took The Breakroom Quiz

59th of 72 rated business consultants

Job description

Description - External
Job Title: IT Support Analyst
Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Job Summary
The IT Support Analyst is responsible for providing technical support and ensuring the smooth operation of IT services across the client organization and its specific location. The role involves troubleshooting hardware, software, network, and OS issues while delivering exceptional customer service to end users. The analyst will support End User Computing (EUC), Microsoft 365 services, mobile devices, collaboration platforms, and local IT infrastructure.
The position serves as the primary point of contact for IT incidents and service requests, ensuring timely resolution in accordance with established Service Level Agreements.
Key Responsibilities
End User Support
• Provide Level 1 and Level 2 support for desktops, laptops, printers, scanners, mobile devices, and peripherals.
• Diagnoses and resolve hardware, software, operating system, and application issues.
• Support Windows operating systems and standard enterprise applications.
• Assist users with Microsoft 365 products, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
• Provide support for audio/video conferencing solutions and collaboration tools.
• Incident & Service Request Management
Endpoint Management
  • Deploy, configure, and maintain desktops, laptops, and mobile devices.
  • Support device imaging, software installations, upgrades, and patch management.
  • Utilize endpoint management tools such as SCCM, Intune, and remote support utilities.
  • Track IT assets and maintain accurate inventory records.
  • Provide hands-and-feet support for infrastructure, network, server, and security teams.
  • Assist with network connectivity troubleshooting.
  • Support datacenter equipment, racks, cabling, and local infrastructure activities.
  • Coordinate with vendors and third-party support providers.
  • Develop and maintain technical documentation, knowledge articles, and support procedures.

Required Technical Skills
  • Windows 10/11 Administration
  • Active Directory & Group Policy
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Hardware & Software Troubleshooting
  • IT Service Management (ITIL)
  • Network Fundamentals (TCP/IP, DNS, DHCP, VPN)
  • Remote Support Tools
  • Customer Support & Incident Management
  • Printer and Peripheral Support

Qualifications
  • Preferred Bachelor's Degree in Information Technology, Computer Science,
  • 3-7 years of experience in IT Support, Service Desk, Desktop Support, or EUC

Soft Skills
  • Strong customer service orientation.
  • Excellent verbal and written communication skills.
  • Ability to work effectively under pressure.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Team-oriented with strong stakeholder management capabilities

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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