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Tech Support Associate Jobs in Illinois (NOW HIRING)

IntelliPro Group Inc.

IT Support Specialist

Plainfield, IL · On-site

$25 - $28/hr

Client Support Associate / IT Support Specialist Duration: 3 Months Contract (Possible Extension / Temp-to-Hire) Location: Plainfield, IL 60544 (Onsite) Schedule: Monday - Friday, 8:00 AM - 5:00 PM ...

IntelliPro Group Inc.

IT Support Specialist

Plainfield, IL · On-site

$25 - $28/hr

Client Support Associate / IT Support Specialist Duration: 3 Months Contract (Possible Extension / Temp-to-Hire) Location: Plainfield, IL 60544 (Onsite) Schedule: Monday - Friday, 8:00 AM - 5:00 PM ...

Amazon.com Services LLC

IT Support Associate II

Matteson, IL · On-site

$16.75 - $21.75/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude ...

Amazon.com Services LLC

IT Support Associate II

Matteson, IL · On-site

$16.75 - $21.75/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude ...

New

Amazon

IT Support Associate II

Matteson, IL · On-site

$16.75 - $21.75/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude ...

Amazon.com Services LLC

IT Support Associate II

Matteson, IL · On-site

$16.75 - $21.75/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude ...

New

EOS

Sales Support Associate

Chicago, IL · On-site

$17.50 - $22.75/hr

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business ... As a Sales Support Associate , you will play a key role in driving sales growth by engaging with ...

EOS

Sales Support Associate

Chicago, IL · On-site

$60K - $75K/yr

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business ... As a Sales Support Associate , you will play a key role in driving sales growth by engaging with ...

EOS

Sales Support Associate

Chicago, IL

$60K - $75K/yr

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business ... As a Sales Support Associate , you will play a key role in driving sales growth by engaging with ...

chicosfas

Support Associate - Chico's

Orland Park, IL · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Able to learn or adapt to technology provided by the company * Must be able to work the majority of ...

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Tech Support Associate information

What is the difference between Tech Support Associate vs Customer Service Representative?

AspectTech Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma; certifications like CompTIA A+ are commonHigh school diploma; customer service training often preferred
Work EnvironmentTechnical support centers, IT departments, remote troubleshootingCall centers, retail, online support, various industries
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, telecommunications, service industries
Common Search & Comparison IntentUnderstanding technical troubleshooting rolesCustomer interaction and service skills

The main difference between a Tech Support Associate and a Customer Service Representative lies in their focus. Tech Support Associates primarily handle technical troubleshooting and IT-related issues, often requiring technical certifications. Customer Service Representatives focus on assisting customers with inquiries, complaints, and service-related questions, often in retail or service industries. Both roles involve communication skills, but Tech Support Associates require more technical knowledge and problem-solving skills.

Is tech support an entry level job?

Tech support associate positions are often entry-level roles that require basic technical knowledge, good communication skills, and problem-solving abilities. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for beginners.

What does a tech support associate do?

A tech support associate provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They often use remote tools, troubleshooting guides, and customer communication skills to ensure systems function properly and users are satisfied.

What are the most commonly searched types of Tech Support jobs in Illinois?

The most popular types of Tech Support jobs in Illinois are:

Infographic showing various Tech Support Associate job openings in Illinois as of July 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution.

District Tech Support Associate - Tier 1

Barrington, IL • On-site

Barrington Community Unit School District 220
See more jobs at Barrington Community Unit School District 220external

$22.63 - $23.53/hr

Full-time

Re-posted 4 days ago

Key responsibilities

  • Provide phone, onsite, and remote support to district technology users.

  • Create, monitor, track, update, and close support tickets within the ticketing system.

  • Assist with basic device troubleshooting, network connectivity, and support for audio/visual equipment.

Job description

Position Type:
Technology/District Technology Support Associate (Tier 1)
Date Posted:
8/6/2026
Location:
District
Date Available:
When Filled
Closing Date:
When Filled
BARRINGTON COMMUNITY UNIT SCHOOL DISTRICT 220
BARRINGTON, ILLINOIS 60010
JOB DESCRIPTION
TITLE: Tier 1 District Technology Support Associate
QUALIFICATIONS:
  1. Ability to work with people and communicate technical issues.
  2. Demonstrate strong analytical, organizational, and problem-solving skills.
  3. Demonstrate proficient use of the English language in written and oral forms.
  4. Possess excellent communication, interpersonal, organizational, and presentation skills, both written and verbal.
  5. Ability to establish and maintain effective working relationships with staff, students, and the public.
  6. Ability to work independently and perform tasks without direct supervision.
  7. Ability to work efficiently as part of a team.
  8. Ability to organize and prioritize multiple tasks, maintain records, and work with interruptions.
  9. Possess a technical aptitude and demonstrate troubleshooting and problem-solving skills.
  10. Ability to respond promptly to assigned tasks, support requests and incidents, phone calls, and emails.
  11. Demonstrate experience with computer and mobile device operating systems and application installations.
  12. Possess an understanding of basic networking concepts.
  13. Demonstrate basic skills in spreadsheet, word processing, and presentation software.

REPORTS TO: Technology Support Supervisor
PURPOSE OF JOB: This position provides technology support for end users through troubleshooting and problem-solving. This position serves as a first point of contact for technical support issues and is responsible for creating and managing support request tickets. Primary responsibilities include on-site support, remote support, and answering help desk phone calls.
ESSENTIAL FUNCTIONS:
  1. Provide phone, onsite, and remote support to Barrington 220 technology student and staff users ("customers") as required.
  2. Create, monitor, track, schedule, update, and close district work orders within the ticketing system in a timely manner.
  3. Effectively hand off issues to higher-level technical support personnel or appropriate individuals in other departments.
  4. Follow through to ensure problems are resolved and customers are updated.
  5. Develop in-depth product knowledge to resolve customer questions and issues and contribute to the Knowledge Base.
  6. Assist with password resets and multi-factor authentication (MFA) setup and troubleshooting.
  7. Provide basic computing device technical support.
  8. Assist with basic device network connectivity.
  9. Provide support for audio/visual equipment in a classroom setting.
  10. Provide application software support.
  11. Maintain the knowledge and skills necessary to assist in the maintenance of records and inventory.
  12. Assist with device deployment and imaging when requested.
  13. Performs other tasks and responsibilities assigned by the supervisor.

PHYSICAL CONTEXT OF THE JOB: Driving among district schools is required. An ability to work extended hours (on call) may sometimes be needed. This position requires the ability to lift and move equipment up to 40 pounds. Climbing, lifting, bending, and reaching are routine activities of the position. Driving between district buildings is required. The use of hand tools is required. The position could include prolonged periods of sitting, walking, and/or standing. This position is evaluated by the Technology Support Supervisor with input from the Director of Technology Services.
TERMS OF EMPLOYMENT: (Completed by the Office of Human Resources)
Calendar Days:
260
Hours per Day:
8.00
Wage Grid Lane:
M/D
Hourly Rate Starting Range:
$22.63-$23.53
D220 Benefits:
Benefits Page
Status:
BSEO - Classified
Updated: 11/04/2024, 5/2025

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