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Remote Gaming Customer Support Jobs in Springfield, MA

Aflac, Incorporated

Mgr, Customer Solutions

Windsor, CT · Remote

$100K - $130K/yr

If the role is remote, there may be occasions that you are requested to come to the office based on ... Supporting Organizational Goals * Working with Diverse Populations What does it take to be ...

Aflac Incorporated

Mgr, Customer Solutions

Windsor, CT · Remote

$100K - $130K/yr

If the role is remote, there may be occasions that you are requested to come to the office based on ... Supporting Organizational Goals * Working with Diverse Populations What does it take to be ...

ForgeFit

Remote Inside Sales Representative

Hartford, CT · On-site +1

Educate potential customers on ForgeFit's product offerings and value * Build and manage a pipeline ... Collaborate with fulfillment and support teams to ensure a seamless client experience * Meet or ...

micro1 AI

Senior Counsel - Remote

Hartford, CT · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems.

micro1 AI

Senior Counsel - Remote

Springfield, MA · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems.

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Showing results 21-40

All JobsGaming Customer Support JobsRemote Gaming Customer Support JobsRemote Gaming Customer Support Jobs in Springfield, MA

Remote Gaming Customer Support information

See Springfield, MA salary details

$10

$23

$57

How much do remote gaming customer support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote gaming customer support in Springfield, MA is $23.09, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $26.35 per hour, depending on experience, location, and employer.

What is remote gaming customer support?

Remote gaming customer support refers to professionals who assist players of video games or online gaming platforms with issues, questions, or technical problems, all while working from a remote location. Their duties may include troubleshooting game bugs, helping with account issues, answering gameplay questions, and providing guidance on in-game purchases. They typically communicate with customers via live chat, email, or phone, and are expected to have strong knowledge of the games and platforms they support. Working remotely allows these support agents to assist gamers from anywhere, often across different time zones. This role helps gaming companies maintain positive player experiences and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a remote gaming customer support representative?

To thrive as a Remote Gaming Customer Support representative, you need strong problem-solving abilities, excellent written and verbal communication skills, and a thorough understanding of gaming platforms or products. Familiarity with customer support ticketing systems (like Zendesk or Freshdesk), live chat tools, and basic troubleshooting protocols is typically required. Outstanding patience, empathy, and the ability to remain calm under pressure help you build rapport and resolve customer issues effectively. These skills ensure players receive timely, accurate assistance, fostering positive user experiences and customer loyalty.

What are some typical challenges faced by remote gaming customer support representatives, and how can they be managed effectively?

Remote Gaming Customer Support representatives often encounter challenges such as handling high volumes of support requests during peak times, addressing technical issues across multiple gaming platforms, and maintaining clear communication despite language or cultural differences. To manage these effectively, it's important to stay organized, make use of comprehensive knowledge bases, and communicate professionally and empathetically with players. Regular training and collaboration with technical teams can also help resolve complex issues more efficiently and keep you updated on new game features or policies.

What is the difference between Remote Gaming Customer Support vs Remote Casino Dealer?

AspectRemote Gaming Customer SupportRemote Casino Dealer
CredentialsCustomer service experience, basic gaming knowledgeGaming certifications, dealer training
Work EnvironmentHome office, online chat, email, phoneHome setup, live video streaming
Employer & IndustryOnline gaming companies, casinosOnline casinos, live dealer platforms
Common Search & ComparisonCustomer support roles in gamingDealer roles in online gaming

Remote Gaming Customer Support and Remote Casino Dealer roles both operate within the online gaming industry but differ in responsibilities and required skills. Customer support focuses on assisting players via chat, email, or phone, while dealers manage live gaming sessions. Understanding these differences helps job seekers find the right role aligned with their skills and interests.

What are popular job titles related to Remote Gaming Customer Support jobs in Springfield, MA? For Remote Gaming Customer Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Gaming Customer Support jobs in Springfield, MA look for? The top searched job categories for Remote Gaming Customer Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Gaming Customer Support jobs? Cities near Springfield, MA with the most Remote Gaming Customer Support job openings:
Remote Gaming Customer Support jobs near you
Infographic showing various Remote Gaming Customer Support job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,028 per year, or $23.1 per hour.

Remote Customer Service Representative (Connecticut Residents Only)

Expivia Interaction Marketing Group Inc.

Hartford, CT • On-site, Remote

$18 - $19.50/hr

Full-time

Medical

Posted 22 days ago

Job description

Remote Customer Service Representative
Remote | Connecticut Residents Only
Pay: $18.00-$19.50 per hour
Schedule: Full-Time | Monday - Friday | 8:30 AM - 5:00 PM
• No Cold Calling • No Sales • Paid Training
• 100% Remote
• Connecticut Residents Only
Work From Home. Help Others. Grow With Expivia.
At Expivia Interaction Marketing Group, our people are the heart of our success. We're committed to providing the training, support, and opportunities our employees need to grow while delivering exceptional customer experiences every day.
We're looking for customer-focused professionals who reside in Connecticut to join our growing remote team. If you enjoy helping others, solving problems, and making a difference every day, we'd love to hear from you.
Why You'll Love Working at Expivia
• 100% Remote Position
• Competitive Pay: $18.00-$19.50 per hour
• Paid Training from Day One
• Health Insurance Available
• Paid Holidays
• Supportive Leadership & Team Environment
• Ongoing Coaching & Development
• Career Growth Opportunities
What You'll Do
As a Customer Service Representative, you'll be the first point of contact for individuals seeking information and assistance. Every interaction is an opportunity to provide exceptional service while helping people connect with important community resources.
Your responsibilities will include:
  • Professionally answer inbound customer inquiries.
  • Listen carefully to understand each customer's needs.
  • Provide accurate information and connect customers with available community resources.
  • Research programs and services to best assist callers.
  • Accurately document customer interactions.
  • Maintain confidentiality while following company procedures.
  • Deliver an outstanding customer experience on every interaction.

What We're Looking For
We're looking for people who are:
  • Passionate about helping others.
  • Excellent communicators and active listeners.
  • Patient, empathetic, and solution-oriented.
  • Comfortable using multiple computer applications.
  • Dependable, organized, and detail-oriented.
  • Self-motivated and successful working remotely.

Minimum Qualifications
  • High School Diploma or GED required.
  • Must currently reside in the state of Connecticut.
  • Previous customer service, call center, healthcare, human services, social services, or related experience preferred.
  • Strong computer and data entry skills.
  • Excellent verbal and written communication skills.
  • Reliable high-speed internet and a dedicated, distraction-free home workspace.

Ready to Join Expivia?
If you're looking for more than just a job-if you're looking for an opportunity to make a difference while building a career with a company that values its employees-we'd love to meet you.
Apply today and start your next chapter with Expivia Interaction Marketing Group.

Apply