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Online Chat Support Jobs in Springfield, MA (NOW HIRING)

Maggie s Management Group LLC

support

Manchester, CT · On-site

$15/hr

Our Maggie McFly's ® team is dedicated to making every guests' experience as memorable and enjoyable as possible. However, this isn't possible without our hard-working, dedicated team of ...

Maggie s Management Group LLC

support

Glastonbury, CT · On-site

$15/hr

Our Maggie McFly's ® team is dedicated to making every guests' experience as memorable and enjoyable as possible. However, this isn't possible without our hard-working, dedicated team of ...

HARC Inc

Connection & Support Specialist

Hartford, CT · On-site

Connection And Support Specialist Location: Greater Hartford, CT (THIS IS AN ONSITE POSITION) Organization: Harc, Inc. Work Schedule: Training schedule (2 weeks) M-F, 8a-4a Regular schedule after ...

Harc Inc

Connection & Support Specialist

Hartford, CT · On-site

$24/hr

Senior Director, Remote Supports or his/her designee About Harc Harc provides support for a lifetime to individuals with intellectual and related disabilities and their families, so they may enjoy ...

Acusensus United States

Helpdesk Support

East Hartford, CT · Remote

$19.75 - $26.50/hr

About the role You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence ...

Acusensus United States

Helpdesk Support

East Hartford, CT · On-site

$19.75 - $26.50/hr

About the role You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence ...

Acusensus United States

Helpdesk Support

East Hartford, CT · On-site

$19.75 - $26.50/hr

About the role You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence ...

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Showing results 21-40

All JobsOnline Chat Support JobsOnline Chat Support Jobs in Springfield, MA

Online Chat Support information

See Springfield, MA salary details

$14

$25

$44

How much do online chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for online chat support in Springfield, MA is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.27 per hour, depending on experience, location, and employer.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.
What are the most commonly searched types of Chat Support jobs in Springfield, MA? The most popular types of Chat Support jobs in Springfield, MA are:
What are popular job titles related to Online Chat Support jobs in Springfield, MA? For Online Chat Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Online Chat Support jobs in Springfield, MA look for? The top searched job categories for Online Chat Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Online Chat Support jobs? Cities near Springfield, MA with the most Online Chat Support job openings:
Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Springfield, MA as of July 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $53,990 per year, or $26 per hour.

Support Specialist

Behavioral Health Network, Inc.

Westfield, MA • On-site

$21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and is proud to be recognized as a Certified Great Place to Work and one of The Boston Globe's Top 10 Employers in Massachusetts. Since 1938, we've been providing high-quality, affordable, and culturally responsive behavioral health care to children, adults, families, and communities.
What We Offer
  • Mission-driven work - help adults with mental health needs build independence and recovery
  • Career growth - one third of our positions are filled through internal promotions
  • Comprehensive benefits - generous PTO, medical/dental/vision, 403(b), tuition reimbursement
  • Supportive environment - training provided, including MAP certification
  • Fast-paced and meaningful work - no two days are the same
What You'll Do
As a Residential Support Specialist in BHN's ACCS (Adult Community Clinical Services), you will provide direct services to individuals living in 24/7 residential program that helps individuals meet their goals and reduce hospitalizations. ACCS provides clinical and rehabilitative interventions to aid in client's mental illness recovery. In this role, you will:
  • Monitor individuals' health and well-being, assisting with daily living skills and encouraging independence
  • Provide medication support and document services provided
  • Initiate and support quality of life through empowerment, respect, and dignity
  • Deliver crisis intervention and emergency support as needed
  • Plan and facilitate opportunities for community activities and social engagement
  • Help individuals build and maintain social support networks and relationships
  • Maintain updated credentials through trainings, meetings, and certifications

Pay for this role is $21 per hour
Who You Are
  • High school diploma or G.E.D. (required)
  • Bilingual in Spanish (preferred)
  • At least three months of experience in human services (preferred)
  • Valid driver's license and reliable vehicle available for working hours (required)
  • Commitment to empowerment, growth, human rights, and community integration
  • Training provided by BHN - no prior certifications required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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